0 1: Select a topic.
In our communication with customers, in order to enhance mutual understanding and draw closer to each other, we need to win customers' goodwill through some topics other than home improvement, often not because of how professional your design is, but because of how close your relationship with customers is. Talking less about decoration and talking more about other topics of interest to both sides will not only benefit designers, but also divert customers' attention and let both sides know more. However, communication needs to choose a topic. Some designers just don't know what to talk to customers, which sometimes leads to awkward atmosphere. Here are some examples:
Topics of communication with female customers
1, you have such a good figure, do you have any secret recipe for slimming?
2. Your panel is so good. Are there any maintenance tips?
The price of vegetables has risen sharply recently.
I heard that a shopping center is promoting sales. Do you want to see it?
The latest TV series is very good. What about you?
6. I heard that * * is coming to give a concert. Will you go and see it?
7. I heard that the richest man in China this year is a 26-year-old girl?
Topics of communication with male customers
1. Have you watched the China football team game recently?
I heard that the situation in Iraq is very bad recently.
What is your wife's beauty secret? She's too young.
Are you and your wife in the same unit?
Are you going to see the Olympic Games next year?
6. Was there an auto show recently?
Recently, prices have risen one after another.
Topics to communicate with young customers
1. When are you going to have children?
2. Where does your child go to school now?
3. How many days does your company rest a week?
4. What activities do you usually take part in on weekends?
Are you going to start your own business?
6. It is not easy to start a business now.
Topics of communication with elderly customers
1. What did you do when you were young?
Did you all suffer a lot when you were children?
3. How many children do you have? What do you do?
4. Do your children often come back to see you?
5. Do you go out to participate in any activities for the elderly?
6. Is there any guidance for young people's behavior?
Where did you go when you were young?
What were you doing when you were my age?
Topics of communication with foreign customers
Your hometown is developing well now.
Your hometown speaks differently from ours.
Are there any special snacks there?
How far is it from here to your hometown?
Do you go back to your hometown every year?
Do your parents live with you now?
7. Have you ever thought about going back to your hometown to start a business?
Topics to communicate with children
1. What grade are you in this year?
2. Is there much homework assigned by the teacher now?
3. What kind of programs do you like to watch?
Do you usually go to your grandparents' house?
5. Where did you go to play during the winter and summer vacations?
6. Do you like the new house?
7. What kind of toys do you like?
02: Pay attention to feedback
Designers should pay special attention to customer feedback. Some designers think that the design scheme is perfect and often don't listen to some opinions put forward by customers. Some designers think that customers are extremely unprofessional. When customers put forward opinions or plans, designers think that the plan is very rustic, and resolutely disagree with the design according to the customer's plan, or even modify it according to the customer's opinions, which is full of great emotions. As we all know, everyone's aesthetic views are different, and home improvement is not a work of art, but the customer's own housing, so designers should respect the customer's opinions and feedback, so as to sign more orders.
Paying attention to customer feedback is mainly reflected in two aspects: first, respecting customers' aesthetics and hobbies. From a practical point of view, some customers ask designers to make more cabinets. Although the designer thinks that there are too many cabinets and the indoor space is crowded, he still has to agree to follow the customer's plan. Some customers have some novel ideas. For example, some customers want to cook fish in the living room with a floor sink. Although the idea is absurd, designers should still use their brains to meet the needs of customers, and they can scare customers with construction difficulties or high quotations, instead of rejecting them all in advance.
On the other hand, the feedback to customers should be determined in time. Some designers were absent-minded when customers looked at the floor plan, and some ideas put forward by customers were not remembered in time, so that they were not modified or realized when customers came to see it for the second time. Customers are very unhappy with designers who don't pay attention to their feedback. Therefore, the designer should prepare a notebook when the customer looks at the plan or budget, record the customer's ideas one by one, and then adjust or complete them immediately to ensure that the customer will be satisfied when he comes over next time.