1. Occasionally, the mobile phone crashes: in this case, the mobile phone crashes and restarts, but it only recovers itself and will not affect the mobile phone; You can enter Setup-System Upgrade to upgrade the system to the latest version, so that the system is always in the best stable state.

2. Insufficient memory leads to a crash: clean up the software running in the background, clean up the junk files in the mobile phone, and ensure that the mobile phone has enough running memory and storage space.

3. When using a software, it often crashes: It is recommended to download and update the software in the application store that comes with vivo, or download other software with similar functions for use.

4. There is a crash after installing the SD card: format the memory card or replace it and try again.

5. Running a large game while charging causes a crash: Try not to play a large game or run a large software while charging.

7. Virus in mobile phone: Try to scan and kill mobile phone virus with I housekeeper.