Administrative law enforcement departments include industrial and commercial administrative departments, technical supervision departments, health supervision and management departments, import and export commodity inspection departments, etc. The main duties of the administrative department for industry and commerce to protect the rights and interests of consumers are:
(1) through the supervision and management of market operators, stop illegal business practices and prevent acts that harm consumers' rights and interests.
(2) through the supervision and management of all kinds of markets, investigate and deal with all kinds of market violations, maintain market trading order, and provide consumers with a fair and safe consumption environment.
(three) through the supervision and management of advertising, investigate and deal with false advertisements and misleading propaganda behavior, and safeguard consumers' right to choose and legitimate rights and interests.
(4) through trademark management, investigate and deal with trademark counterfeiting, and create conditions for consumers to buy high-quality goods.
(5) By stopping all kinds of unfair competition, we will crack down on and investigate all kinds of behaviors that infringe on consumers' rights and interests.
(6) to guide the work of consumer associations.
organization
1. Consumer organizations
That is, consumer protection groups refer to social groups established according to law to supervise goods and services in order to protect consumers' legitimate rights and interests. Consumer organization is the product of the development of consumer movement and the result of consumers exercising their right of association. Consumer organization has the following characteristics: it is a social group. Protect the legitimate rights and interests of consumers. Not for profit.
2. Consumers' Association
China Consumers Association is a consumer organization in China and a semi-official mass social organization. China Consumers Association and local consumer associations at all levels are established with the approval of the people's government at the same level and the approval of the civil affairs department, so they have the qualification of social organizations as legal persons.
Consumer associations have two tasks: one is to supervise goods and services, and the other is to protect consumers' rights and interests. China law stipulates that consumer associations have seven functions, namely:
(1) Provide consumers with consumption information and consulting services.
(two) to participate in the supervision and inspection of goods and services by the relevant administrative departments.
(three) to reflect, inquire and make suggestions to the relevant administrative departments on issues related to the legitimate rights and interests of consumers.
(four) to accept consumer complaints, and to investigate and mediate complaints.
(5) If the complaint involves the quality of goods and services, it may be submitted to the appraisal department for appraisal, and the appraisal department shall inform the appraisal conclusion.
(6) Support the injured consumers to file a lawsuit against acts that harm the legitimate rights and interests of consumers.
Expose and criticize behaviors that harm consumers' legitimate rights and interests through mass media.
Among the international consumer organizations, "IOCU" in international organization of consumers unions and "BEUC" in the European Consumer Union have great influence.
5 protection measures editor
Since China promulgated the Law on the Protection of Consumer Rights and Interests, the system and institutions for the protection of consumer rights and interests have been continuously improved, and the awareness of sales and service units to respect consumers has been continuously enhanced, and considerable achievements have been made in the protection of consumer rights and interests.
China Consumers Association was established in the State Council in June, 5438+0984+02. It is a national social organization that conducts social supervision on goods and services and protects the legitimate rights and interests of consumers. Consumer organizations such as consumer associations are social organizations established according to law to supervise goods and services and protect consumers' legitimate rights and interests.
References:
China Consumers Association-Baidu Encyclopedia