What are the e-commerce etiquette? An important aspect of e-mail etiquette is to save others' time and only provide valuable information to those in need. For modern enterprises, to learn business etiquette knowledge and popularize business etiquette, I have compiled the following e-commerce etiquette. Let's have a look.

What e-commerce etiquette 1 etiquette 1: Remember that customers are netizens first.

Internet users come from all corners of the country, and people gather in this free "country", which is the advantage of high technology. Therefore, the first thing to remember is "remember the existence of people". If you can't say it in person, don't say it online. We should have such an idea in our hearts that every netizen is our customer.

Politeness 2: Online and offline behaviors are consistent.

In real life, most people obey the law, and so does the internet. Tan Xiaofang, the chief etiquette lecturer, believes that network morality and law are the same as real life. Don't think that trading with computers on the Internet can lower the standards of professional ethics, or even make the Internet spread faster and wider. Therefore, you must be responsible for your words and deeds.

Etiquette 3: When in Rome, do as the Romans do

The same website, different forums have different rules. The platforms we participate in, such as Taobao, Yi Bei and Paipai, must abide by their trading rules. Even our own green tea network should abide by the rules of green tea network.

Politeness 4: Respect other people's time.

There must be something wrong with the customer. We must answer them as soon as possible, or solve customers' problems. Respect for others means respect for yourself.

Etiquette 5: professional image

The network is actually visible and audible. Even if there is no voice or video, the information you send can be felt by others. We should maintain the professional image of the company and ourselves, be kind and not frivolous, be confident and not proud, and respond gracefully.

Etiquette 6: Share your knowledge.

In addition to answering customers' questions, you also have the obligation to help customers understand the basic knowledge or product knowledge of using e-commerce platforms such as Taobao.

Etiquette 7: No disputes with customers are allowed under any circumstances.

The lemon green tea that comes to us is our guest, and we can't argue with the customer under any circumstances.

Etiquette 8: Don't know or respect other people's privacy.

You shouldn't know the privacy of customers or colleagues at work. If so, please respect the privacy of others. There is no need to make it public or spread it.

Etiquette 9: Don't abuse your rights.

Whether you are the department manager or the supervisor on duty, please don't abuse your rights. If you promise your customers within the scope stipulated by the company, your job will be quite easy.

Etiquette 10: tolerance

We are all novices, and we all make mistakes sometimes. Please don't laugh at others when you see them write wrong words, use wrong words, ask a low-level question or operate the computer improperly, because you are not born to know everything.

What are the e-commerce etiquette? 2 business e-mail etiquette: on the subject of e-mail

The subject is the first information that the recipient knows about the email, so it is necessary to outline and use meaningful subject lines so that the recipient can quickly understand the content of the email and judge its importance.

1. Never leave the title blank, it is the most impolite;

2. The title should be short, not long, and don't let outlook use it to display your title;

3. The title should reflect the content and importance of the article, and avoid using ambiguous titles, such as "from Mr. Wang";

4. A letter should focus on only one theme as far as possible, and don't talk about many things in one letter, which is convenient for sorting out later;

5. Use capital letters or special characters (such as "*!") ) as appropriate. ) to highlight the title and attract the attention of the recipient, but it should be moderate, especially don't use the word "urgent" casually;

6. When replying to the other party's email, you can change the title according to the content of the reply, instead of a bunch of RE and RE.

Etiquette of Business E-mail: About Address and Greeting

1. Address the recipient appropriately, and then pick up the balance.

1. 1 Write the recipient's address at the beginning of the email. This is not only polite, but also clearly reminds a recipient that this email is for him and asks him to give the necessary reply; In the case of multiple recipients, you can send it to everyone.

1.2 If the other party has a position, address the other party according to the position, such as "Manager X"; If you don't know the location, just press the usual "Mr. X".

"Miss X", but first determine the gender.

1.3 It is not appropriate for people who are unfamiliar to directly address themselves by their English names, nor is it appropriate to address people who are taller than themselves by their English names. It is also impolite to address others by their full names.

Dear, don't catch everyone with a "dear xxx", it seems familiar.

2.2. It is best to have greetings at the beginning and end of the email.

Write a "hi" at the beginning and a "hello" in Chinese; It is common to write greetings at the end.

Just write "Good luck" or something in Chinese.

As the saying goes, "it's not surprising to be polite." It is always good to be polite. Even if there is something wrong in the email, the other party can treat it calmly.

Etiquette of business mail: about mail reply

1. Reply to the email in time.

After receiving an important email from others, it is often necessary to reply to them immediately. This is respect for others, and the ideal reply time is within 2 hours, especially for some urgent and important emails.

It takes a lot of time to process every email immediately. For some low-priority emails, they can be processed at a specific time, but generally not more than 24 hours.

If things are complicated and you can't reply in time, at least reply "received" in time. We are working hard and will reply as soon as we have the result. Don't keep the other party waiting, remember: reply in time, even if it's just to confirm the receipt.

If you are on a business trip or vacation, you should set up an automatic reply function to remind the sender so as not to affect your work.

Make a targeted reply.

When answering questions in the reply, it is best to copy the relevant questions into the reply and attach the answers. Don't use simple, too raw.

If it's difficult, make necessary explanations so that the other party can understand it once and avoid repeated communication and wasting resources.

3. The reply shall not be less than 10.

The other party sent you a long email, and you really only replied with the words "yes", "yes", "thank you" and "I know". This is right or wrong.

It is often impolite. Anyway, add the word 10 to show respect.

4. Don't reply to the discussion of the same question many times, and don't build tall buildings.

If the sender and the recipient reply to the same question more than three times, it can only show that the communication is not smooth and the explanation is unclear. You should use the phone at this time.

Communication and other means of communication before making a judgment.

E-mail is sometimes not the best way to communicate.

For more complicated questions, multiple recipients frequently reply and express their opinions. The higher the email level, the longer the email will be, and it will be awkward to read.

At this time, it is necessary to summarize the results discussed above, cut down and slim down, and highlight useful information.

5. Distinguish between reply and full reply (distinguish between individual reply and full reply)

If only one person needs to know, reply to him alone.

If you make a conclusive response to the sender's request, you should replay it all and let everyone know; Don't let the other person help you finish it.

This matter.

If you are not clear about the questions raised by the sender, or have different opinions, you should communicate with the sender alone, and don't keep going back and forth to discuss with the sender in front of everyone.

I'll tell you after the discussion. Don't often send emails to your boss with uncertain results.

Think twice before clicking "Reply to All"!

6. Actively control mail.

In order to avoid unnecessary reply and waste resources, you can specify some recipients to reply in the text, or you can add the following sentence at the end of the text: "All!"

Department completed ","no action ","for reference only, no reply ".

What e-commerce etiquette 3 e-commerce etiquette self-introduction, the first article

Dear company leaders:

Hello!

I was very excited when I saw the recruitment information of your company at the station. My major in college is very close to the company's production business. Working in your company can give full play to my specialty, so I dare to apply for your company in anger. Please accept me as a fresh graduate who is willing to contribute a little to the development and growth of your company!

I graduated from the Business College of Huanghe University of Science and Technology, majoring in e-commerce and marketing, and studied political economics and western economics, business administration, psychology, financial management and computer knowledge, especially graduation practice. I have worked in the company for more than three months.

In particular, I participated in the performance appraisal of the company and achieved remarkable results. I was also rated as advanced myself. I know that your company is an advanced enterprise in Henan Province with strict and scientific management. In recent years, its benefits have multiplied, and it has been praised and commended by the provincial party Committee. Working in such a company will definitely inspire my potential and try my best to create my life value.

So I request to work in your company to realize my life dream. I will work hard, do my duty and contribute to the brilliant future of the company. Of course, if the conditions are not ripe and I can't get in for the time being, I will never complain. I will create conditions according to my needs and wait for opportunities!

Self-introduction of e-commerce etiquette Part II

At school, I study hard on e-commerce related courses. After three years of systematic study, I participated in a series of related practical activities, such as: proficient in advanced office automation and various business processes of Taobao, word of mouth, two stores;

Understand the Yi Bei platform. Familiar with Witkey. Com, with Pig Bajie's wiki account, won the bid 57 times; And familiar with the major mailboxes and related operations of Weibo, blogs and podcasts, among which one blog has 2336 views; Baidu knows level 6; And a series of practical activities such as news, scripts and reports.

I have mastered the courses of e-commerce at school and participated in the national self-study exam, and have passed six courses. He also participated in a series of school activities, such as joining the school's management development association, serving as the minister and vice chairman of the International Liaison Department, and participating in the 5000-meter long-distance race and tug-of-war competition of the school sports meeting;

Group mountaineering, fraternity, debate, economic and trade study camp, national online marketing ability exhibition contest, warm China Google Cup national college students' public welfare creative contest and volunteer activities.

Besides, I also use my holidays to do different part-time jobs. From July to September, 2008, I worked as a packer and porter in a packaging factory. The hard working environment of 37℃ to 42℃ has honed my will and cultivated my hard-working spirit.

From June to February, 2009, I worked in Qingdao Zhonglu Network Co., Ltd. 10 1 March as a waiter in Stone Live Fish, which made me more patient and experienced in dealing with some basic problems.

Now I am welcoming my first step into society with full enthusiasm and desire. My work attitude is: dutiful, conscientious, loyal, try my best and perfect. If your company can give me a chance, I will go all out, I have no time to participate in your past; But in your future, I would like to dedicate my youth and sweat, and let my dream fly with your future!