The front hall is the first place for guests to contact after entering the hotel, which involves all the contents of the hotel's service to guests. It is the core of the whole hotel service and has an important influence on the hotel's market image, industry competitiveness and economic benefits.
The lobby of the hotel is divided into the following small departments: front desk, concierge, business center, reservation center, merchandise department and lobby bar. The front desk handles check-in and check-out procedures and various service consultations for guests; Concierge department provides luggage storage, transportation and other services for guests; The business center provides information inquiry, telephone, telex and fax services for guests; Typing, photocopying, car rental, ticket booking and other services; The reservation center handles online and telephone reservation services for guests; The commodity department sells all kinds of commodities, such as daily necessities, local products, tourist souvenirs, stationery, leather goods and so on. The lobby bar has two functions: breakfast room and coffee shop. Breakfast room provides breakfast service for guests; Cafe provides services such as entertaining guests, drinking and chatting, and tasting coffee drinks. 7:00-9:30 am, responsible for the breakfast of hotel guests, creating a warm and comfortable dining environment for guests and bringing them a good mood for the day; 10:00-24:00, responsible for the heart-to-heart talks and chats of hotel business guests, providing guests with a quiet and private reception or leisure environment, so that guests can enjoy a relaxed atmosphere during their busy work.
housekeeping department
Housekeeping department is responsible for most services of guests during their stay in the hotel, and its business scope covers the sanitation and cleaning of the whole hotel room and public area, the control of material consumption, the maintenance of equipment, etc. The level of room service and management not only affects the reputation of the hotel and the sales of rooms, but also directly affects the economic benefits of the hotel.
The hotel housekeeping department is divided into the following small departments: room service center, room cleaning department, conference center, PA group and fitness center. The room service center provides information inquiry, service demand acceptance, complaint acceptance and feedback services for guests; Room cleaning department provides guests with services such as room cleaning and service demand execution. The guest room can provide services such as telephone, fax, laundry, ironing, drinks and food, room safe, shoe shine service, broadband Internet access and computer rental. The conference center provides conference reception, performance and other services for guests; Group PA cleans the public areas of the hotel, including floors, glass, carpets, chandeliers, etc. The fitness center provides fitness services for guests.
Hotel rooms *** 15 1 are divided into the following room types: presidential suite, luxury suite, luxury queen bed room, luxury standard room, business standard room and holiday single room;
The guest room area * * * has 7 meeting rooms, namely, the first meeting room (which can accommodate 350 people), the second meeting room (which can accommodate 80 people), the third meeting room (which can accommodate 120 people), the fourth meeting room (which can accommodate 15 people) and the fifth meeting room (which can accommodate/kloc- The banquet hall in the dining area can also receive meetings at the same time, which can accommodate up to 450 people.
Catering Department (Holiday Banquet Hall)
The catering part is divided into the following small departments: sales department, floor, food preparation department and kitchen. The business department provides services such as banquet and table reservation, banquet negotiation, guest return visit and welcome reception for guests; The floor is responsible for the opening and closing of the market, providing ordering and food delivery services for guests; The food preparation department provides guests with services such as preparing and transporting products, making fruit bowls, washing dishes and delivering meals; The kitchen is responsible for the preparation of dishes.
The catering department can provide Cantonese cuisine, Sichuan cuisine, local cuisine and other dishes, and has 20 luxury private rooms, which can provide guests with a high-grade dining environment. Catering can also receive banquets of different sizes, among which the banquet hall can accommodate 33 tables and the Seine Hall can accommodate 8 tables. At the same time, the conference room in the guest room area can also receive banquets. The first conference hall can accommodate 18 tables, the second conference hall can accommodate 8 tables, the third conference hall can accommodate 10 tables, and the fifth conference hall can accommodate 10 tables. On June 5438+ 10/0, 2007, the holiday banquet hall was rated as "the most attractive wedding banquet hall in Baoding". Holiday Banquet House was rated as "the most influential hotel catering brand in Baoding".
Bath Department (Finnish Grand Bath)
The bath part is divided into the following small departments: lobby, bar, women's bath and men's bath. The front office provides reception, introduction, guidance, check-in and checkout services for guests; The bar is engaged in recording orders and supervising technicians to punch in; Women's bath provides shower, bathing, dry steaming, wet steaming and other services for guests; Men's bath provides guests with services such as hall bath, shower, basin bath, dry steaming and wet steaming; Bathing also provides kneading, massage, head treatment, pedicure, alcohol and tobacco services and chess and cards services. There are 5 luxury private rooms, 2 1 massage rooms and 7 bath chess rooms, which can provide guests with high-grade leisure and health care services.
Beauty salon (holiday beauty salon)
Beauty salons are divided into holiday hair salons and holiday beauty salons. Holiday hair salon provides services such as hair design, haircut, perm and hair dyeing for guests; Holiday beauty salons provide services such as beauty, skin care, slimming and manicure.
sales department
Responsible for hotel market development, customer management and marketing planning, and enhance the brand image and customer recognition of the hotel through service product design, development, marketing and publicity.
Finance Department
Responsible for the financial management, audit management and cashier management of the hotel, and assist the general manager to guide all departments to carry out business management and cost control.
General Manager's Office
Be responsible for the administration of the hotel, and improve the internal execution and internal and external business environment through efficient uploading, supervision, quality inspection, public relations outreach and employee welfare.
Human resources department
Responsible for the human resource management of the hotel, and establish a stable and efficient management team and service team for the hotel through the recruitment, employment, selection, training, assessment and encouragement of personnel.
logistics department
Responsible for the logistics of the hotel, including the management of staff canteen, staff dormitory, laundry room and warehouse, and provide effective support for the operation and management of various departments.
engineering department
Responsible for the maintenance, repair and renewal of hotel facilities and equipment, and reduce the energy consumption of the hotel through effective energy control.
Security sector
Responsible for the safety production and security of the hotel, and prevent all kinds of safety accidents through safety training, supervision and inspection, safety monitoring and other behaviors.
Network management room
Responsible for the maintenance, repair and update of hotel computer, network, lighting, audio, telephone and TV facilities and various software systems.
The hotel adheres to the brand positioning of "Platinum Four Stars", vigorously promotes hotel brands, continuously extends related service industries and expands hotel scale. 20 10, the first branch of Huazhong Holiday Beauty Salon was established; 20 1 1, the hotel set up "Huazhong International Travel Service" to expand its tourism business; In the same year, "Huazhong Holiday Celebration Company" was established to create a one-stop service of "wedding banquet-wedding-tourism" in the hotel. At the same time, the first hotel chain-Huazhong Business Hotel will be completed by the end of 20 1 1, and the second hotel chain-Huazhong Resort Hotel and the third hotel chain-Huazhong Club are under planning. Holiday Inn Huazhong has entered the fast lane of rapid development and made unremitting efforts to fully realize the national famous hotel chain brands.