Summary of supermarket supervisor's work 1
Under the correct leadership of the board of directors and the general manager's office, the broad masses of cadres and employees carry forward the enterprise spirit of "unity, dedication, pioneering and seeking truth from facts", focus on store expansion, expand procurement channels and cultivate pragmatic teams. Qixin Qi Xin made concerted efforts and fought bravely, which enabled the enterprise to maintain sound and rapid development, and all the work basically achieved the goals set at the beginning of the year.
I. Analysis of the domestic economic situation
1, domestic economic situation. Affected by the financial crisis, the economic growth in the first quarter was slow. With the implementation of a series of policies to deal with the crisis and stimulate domestic demand, the domestic economic situation has improved since April, and the consumer confidence index has stopped falling and rebounded. In the second, third and fourth quarters, the economy showed a ring-on-ring growth. It is estimated that the national gdp growth will achieve the goal of 8%. Among them, the total retail sales of social consumer goods increased significantly, with the growth rate reaching 16% compared with last year. The gdp growth of Anhui Province is expected to reach 1 1%, which is 3 percentage points higher than that of the whole country. Among them, the total retail sales of social consumer goods increased by 18.7% year on year. Urban retail sales increased by 18.3%, and retail sales at or below the county level increased by 19. 1%. This year, rural consumption growth is higher than urban consumption growth for the first time.
2. Development of supermarket industry. The development of the supermarket industry has four characteristics.
(1) Sales were weak in the first quarter, and began to show chain-on-chain growth in the second, third and fourth quarters. Promotion efforts increased year-on-year, and retail gross profit decreased.
(2) Brand supermarkets have seized the secondary and tertiary markets, and the central region with relatively backward economy but great potential has become a hot spot for businesses to expand their competition, and the competition has been fierce since the second quarter.
(3) Brand supermarkets have outstanding and stable advantages in the primary and secondary markets, while local leading supermarkets have regional competitive advantages in the secondary and tertiary markets.
(4) Supermarket enterprises in secondary and tertiary markets will enter the second round of "shuffling". In order to pursue a new profit model, most supermarkets have expanded their operations in multiple formats.
Second, the company's data analysis
The total merchandise sales of Anhui Company was 310.7 million yuan, and the profit and tax10.6 million yuan, a year-on-year increase of 67%. The gross profit after sales tax was 29 1.6 million yuan, and the gross profit after sales tax was 9.2%, down 1.2 percentage points year-on-year; The comprehensive gross profit reached 59.2 million yuan, 95% of the annual plan was completed, and the comprehensive gross profit margin was18.8%; The company's total profit reached 3 million yuan.
Three. Main work achievements of the company
(1) Accelerate the expansion of stores and seize market opportunities.
1, open new stores, grab the market and ensure growth. , the company has opened seven stores including Ningguo Store, Zhongshan Store, Lingxi Store, Huangshan No.2 Store, Anqing Store, Dingyuan Store and Fanchang Store, with an additional business area of 39,000 square meters; At present, the total number of stores in the company has reached 17, and the network covers 8 cities in the province; The newly opened store achieved sales of 59.92 million yuan, accounting for 19% of the total sales, which effectively promoted the overall growth of the company's operation.
2. Seize the opportunity, find resources and lay the foundation. The company's development department takes the initiative to find ways to actively seek new resources for stores. Shexian, Xiuning, Hanshan, Xuancheng and towns have signed eight new store development projects, which have reserved resources for the company and laid a foundation for its future sustainable development.
3, the main business is given priority to, and there is a breakthrough in multi-format promotion. The commercial real estate development project of Tianfu Real Estate Co., Ltd., which is located in Fanchang Central City with 35 mu of land and nearly 654.38+10,000 square meters, is being redesigned and finalized. Xuancheng's 6,543.8+4,000 square meters international Tektronix Dragon Hotel, which integrates accommodation, catering and ktv entertainment, has been fully renovated and will be grandly opened on 1 6. The start-up and operation of two new business projects laid the foundation for the establishment of Tekelon Group, the implementation of multi-business operation, the pursuit of new profit model and sustainable development.
(2) Intensify the rectification of stores and tap the development potential.
1, "overall slimming". In view of the actual situation of loose staffing, unreasonable allocation and overstaffed staff in the store, in March this year, through comprehensive combing, the post staffing in the store was re-approved, and the general manager's office brought classes into the store to overcome difficulties and reduce the number of employees, totaling 220, thus achieving the purpose of reducing operating costs.
Summary of supermarket supervisor's work II
I spent _ _ _ with Xiangrui Xiangshan, full of opportunities, competition, challenges and hardships. With the help and guidance of superior leaders and the cooperation and efforts of all staff, all aspects have made new progress with sweat and wisdom.
Calculate _ _ _ _ _, gain and loss, and there are questions about the company's competitive strategy; Questions about customer service orientation; On the identification of enterprise brand value: the problem of customer loyalty management; There are also problems in times of peace, the speed of opening retail stores, the integration of retail marketing communication, and even the precarious human resource management. I went through a process from scratch, from small to large. However, with the development of economy and the change of situation, the retail market has taken root everywhere. Faced with this situation, I know that to complete the role transformation, we must study hard, proceed from reality, strengthen investigation and study, and explore ways to solve complex problems. The work in _ _ _ years is summarized as follows:
Sales characteristics
In the second half of _ _ _, our store achieved a sales performance of 65 1 1,000 yuan, an average daily passenger flow of 1 1,647 people, and an average daily customer unit price of 39.88 yuan. The sales performance in 65438+February in the middle of the year was outstanding, accounting for 29.94% of the sales share in the second half of the year. After the fresh meat group changed from joint venture to self-operation, the sales reached the best, and the sales performance of fresh food area accounted for 40% of the store performance.
The highlights of sales performance in the second half of the year are mainly reflected in the following aspects.
The adjustment and transformation of fresh food in June 5438+0 and June 5438+00, especially after the adjustment of fresh food field: bulk rice, loose sugar, candied fruit, vegetables and fruits; At the same time, the display position of the department store area was adjusted, which broadened the vision of the whole supermarket and greatly enhanced the image of our store. It has also had an important impact on and promoted the growth of store sales.
2. Follow the company's service concept of benefiting the people, facilitating the people and benefiting the people. The promotion plan is outstanding, and the products are selected around the livelihood of the people. In the two ultra-low time-limited promotion activities in 165438+ 10, it played a very important role in promoting sales performance and popularity, with good strength and frequency, and also achieved some good results.
3. After the fresh meat group changed from joint operation to self-management in June+February, 5438, the local product "sausage filling" season in June+February, 5438 had a far-reaching impact on the whole year. No matter from the sales performance, passenger flow has played a role in pulling and growing. However, the actual increase in the flow of people is very small, mainly because buying meat greatly increases the unit price of customers; The cleaning of roadside vendors outside supermarkets has greatly improved the performance of fruit and vegetable groups. Therefore, our market share in this region is not high, and we need to further strengthen management and improve service quality. The reasons for poor sales this year mainly come from the following aspects:
After the opening of 1., we failed to analyze the consumption habits and consumption levels of consumers in this area, and made our business bright. In September, Jiayi, a nearby community convenience store, opened, competitors frequently attacked, and the passenger flow decreased, so that the sales of 10 dropped significantly by June.
2.9/kloc-0.9 Mid-Autumn Festival special price is not strong, and there are not many customers who buy moon cakes during the Mid-Autumn Festival. In recent years, the moon cake market has declined as a whole, and the group buying behavior of enterprises and institutions is getting closer to dealers and manufacturers. In the sales of Mid-Autumn moon cakes, except for group companies, there are only a handful of group purchases. More is the state's control of the gift-giving festival, while large enterprises and units directly purchase goods from moon cake manufacturers, reducing procurement costs.
3. The effect of 3.DM activity is generally poor. In the early stage, because our DM promotion plan and product selection were not prominent enough, the preparation work was not in place; The support of suppliers is not strong; The purchase channel is narrow, and the settlement cycle of some suppliers is too long; So most DM products are not attractive enough. The high price leads to invalid sales of goods, and suppliers are unwilling to go to DM at ultra-low special prices, which leads to the limited promotion of goods and prices of DM. Some products have been promoted by DM for a long time, which makes DM lose its popularity and performance.
4. Double points on Wednesday. In the second half of the year, the company's double-point activity on Wednesday did not increase sales much. On Wednesday, the promotion of double points activities was not enough. The redemption of points didn't make customers feel, didn't hold redemption activities, and didn't know the function of points.
Summary of supermarket supervisor's work 3
In 20__ years, under the correct leadership of the store manager, with the support and help of my colleagues, I performed my duties as a supervisor well, strengthened commodity management and on-site personnel management in my work, and led everyone to realize the sales income of the underground supermarket department store of 242 1564.4 yuan, making due contributions to the development of the store.
I. Specific work
1, strengthen staff management. Do a good job in the ideological work of employees, reasonably arrange personnel to be on duty, change shifts and work overtime, strengthen the training of new employees, and actively organize employees to study and assess. In work management, we should strictly manage, operate humanely, truly care for and respect employees, and often carry out ideological exchanges and business training to enrich and improve employees' ideological understanding, commodity knowledge, sales psychology and skills, work discipline and service concept, and stimulate employees' initiative and enthusiasm in work.
2. Strengthen commodity management. Complete the regular commodity inventory and property inventory of supermarkets and department stores, the internal distribution of commodity returns and the tracking of missing and out-of-stock goods. Conscientiously do a good job in the environmental sanitation of the store, do a good job in commodity display, reasonable inventory, adjustment of seasonal commodities, selection of express goods, and connection of all aspects of operation, actively cooperate with the store to carry out various holiday promotion activities, and improve the performance of the supermarket.
3. Do a good job in market research. Shopping mall sales depends not only on word of mouth, quality and location, but also on service and price. Due to the increasingly fierce commercial competition, we regularly investigate the competitive supermarkets in Suzhou market and its surrounding areas and evaluate the consumption situation nearby, so as to know the latest market information and industry trends through various information media, avoid the price competition of homogeneous goods, repel unsalable goods, and launch new products in time under the condition of differentiated operation as much as possible.
4. Do a good job in communication services. On the one hand, improve the service concept of employees, deal with customers' complaints caused by product quality in time, maintain Shang Chao's performance and external reputation, make customers feel at ease and comfortable, and effectively improve the return rate of customers' purchases. Really reflect the concept of "shop around and rest assured in _ _". On the other hand, I seriously communicate with customers and let them cooperate with my ordering, display, price adjustment and promotion strategy. At the same time, do a good job of asking and reporting to the leaders of supermarkets and shopping malls, and do a good job of uploading and issuing.
5. Pay special attention to safety and loss prevention: standardize the loss prevention operation process and system, and strengthen the concept of loss prevention for all staff. Seriously implement the supermarket safety work system, deeply understand the cashier, customer service, receiving goods, loss prevention, theft prevention, fire protection and other links, find problems, reduce loopholes, strengthen the seasonal management of goods, and improve employees' safety awareness.
Second, the existing problems and work ideas in the second half of the year:
existing problems
1, sales performance declined. From June to June, the total sales of department stores was 542 1564.4 yuan, down about 14% year-on-year. The impact of supermarket performance mainly comes from the intensified competition in the same industry, the decline of market purchasing power and the reduction of promotion efforts.
2. The promotion activities did not achieve the expected results. The promotion of major festivals such as Spring Festival, Lantern Festival, Valentine's Day, Dragon Boat Festival and May Day failed to achieve the expected results. There are both reasons for strong promotion and frequent promotion activities.
Work plan for the second half of the year:
1, to further enhance personal management ability. Constantly study and summarize, be strict with yourself, take the lead, improve your work efficiency, and drive department employees to strengthen service quality and improve overall performance.
2. Further strengthen store management. Efforts should be made to standardize the control of hardware such as environmental sanitation, counter layout, commodity display and facility maintenance in the departments under their jurisdiction, and standardize the control of software such as attendance, shopping guide and service for employees in this department; Responsible for dealing with general emergencies in department stores, such as customer disputes and merchant disputes; Supervise and control the sales situation, prevent the occurrence of bad business situations such as bargaining, taking orders, leaving the door without authorization, actively analyze the business situation and related factors, and respond and ask for instructions to the superior supervisor in a timely and comprehensive manner.
3. Further strengthen the relationship with merchants and customers. Communicate with counter merchants regularly to keep abreast of counter business trends; Continuously improve the level of customer service.
Summary of supermarket supervisor's work 4
Responsibilities of Supervisor Shang Chao:
1. The person in charge of operation and management of Shang Chao system and some designated outlets where the office is located shall undertake the task indicators of Shang Chao system and other designated outlets where the office is located, and be responsible to the city manager;
2. Keep good communication with dealers at all levels, promote business progress in an orderly manner, and organize the personnel of this department to hold business coordination meetings with the brand directors and business personnel of dealers once a week to solve existing problems and make plans for next week;
3 degrees to develop measures;
4. According to the monthly tasks of Shangchao Department, formulate monthly order indicators, monthly terminal development indicators, monthly terminal visits and tally indicators, and monthly terminal activity indicators, and monitor the process daily to ensure the achievement of various task indicators;
5. Submit it to the office director for approval every month 15, and submit it to the company for approval before business execution;
6. Implement, organize the implementation of evaluation activities and improve execution;
7. Be responsible for the establishment, maintenance and development of the customer situation of the head office of each supermarket system where the office is located, and cooperate with dealers to negotiate the contract terms such as monthly, quarterly and annual large-scale promotion activities;
8. Regularly check the development of store display and promotion activities, and carry out collaborative visits. The number of visits to the store by the assistant should not be less than 15 times/month;
9. One-time report to the director of the office;
10. Maintain good communication and cooperation with all departments in the office, improve the efficiency of teamwork, submit various operation reports regularly, and carry out monthly debriefing;
1 1. Responsible for the negotiation and signing of annual contracts for KA customers within the jurisdiction;
12, responsible for the implementation and execution of KA activity plan in the area under its jurisdiction;
13, negotiation and implementation of new products entering the site;
14. Audit of KA exhibition and KA entrance fee in the dock scheme;
15, daily tracking of KA overall sales in large areas, and preparation of monthly sales analysis report in large areas;
16, investigation and handling of KA customer complaints;
17. Evaluate and review the implementation effect of various KA activities;
18, assist the regional finance department to cancel the monthly KA expenses and implement the timely reimbursement of KA activities expenses in the region;
19. Strictly monitor the retail price and promotion price of the company's products in KA store according to the company's sales price system;
20. Guide, supervise, train, inspect and evaluate the work of KA supervisor /KA sales representative /KA promoter /KA tally clerk in the office;
2 1. Develop new key customers and constantly seek new market opportunities;
22. Coordinate relevant functional departments in the region to ensure the normal operation of KA;
23, according to the department training plan to do a good job of internal personnel training;
24. Complete the temporary work assigned by the leaders as required. Performance indicators: effective terminal development indicators, terminal animation indicators, terminal promotion activities.
Summary of supermarket supervisor's work 5
Responsibilities of the supervisor of water park
1. The person in charge of operation and management of the designated outlets of the Shang Chao system where the office is located undertakes the task indicators of the Shang Chao system and other designated outlets where the office is located, and is responsible to the operation manager; 2. Maintain good communication with the responsible persons at all levels of Paradise Dealers and promote the business progress in an orderly manner;
3. Set an example, be responsible for the daily management, attendance and summary of the employees of Paradise Suntech, and evaluate the performance of the employees; Responsible for organizing the daily meeting of employees of Paradise Supermarket. 4. Be responsible for Shang Chao and water park, and assist the director to complete the first-class camp plan and daily management issued by the superior;
5. Be responsible for supervising the gfd, service quality and business training of employees in the park to achieve high customer satisfaction; Responsible for supervising and maintaining the cleanliness of the paradise store; Ensure the coordinated development of various regions and the high efficiency of work.
6. Keep abreast of the types of goods and display standards coordinated and communicated by various businesses to ensure the normal and orderly operation of paradise goods.
7. Grasp the sales situation of various businesses in time, put forward reasonable suggestions and strive to achieve high sales performance. 8. Be responsible for mastering the customer situation and passenger flow dynamics, and make corresponding work arrangements, sales plans, sales measures and personnel deployment according to specific conditions.
9. Regularly check the development of store display and promotion activities, attract the consumption enthusiasm of paradise customers, and cooperate with dealers to negotiate contract terms such as monthly and quarterly large-scale promotion activities.
10, responsible for the establishment and maintenance of Shang Chao system customers where the park is located! 1 1. Be responsible for business management, assessment, decomposition of business overload tasks of the supermarket department of Paradise, and formulate measures according to the progress.
12. Shang Chao, director of the water park, is the first person in charge of safety in Shang Chao, responsible for inspecting and supervising the safety of Shang Chao to prevent safety accidents.
Management system of water park business director for store staff
1, abide by professional ethics and serve customers actively, enthusiastically and thoughtfully. Treat every customer equally, be honest, and don't judge a book by its cover.
2. You must wear the company's uniform work clothes and work cards when you go to work. Those who don't wear work clothes or work cards are not allowed to enter the store.
3. Respect and implement the attendance system of Paradise. Don't be late for work or leave early. Those who are late for more than 65,438+00 minutes and not more than 3 times a month will not be punished. If the time is exceeded, 1 yuan will be deducted every minute, and so on. At the same time, deduct your attendance award for the month, and if it exceeds half an hour, it will be treated as absenteeism.
You are not allowed to bring breakfast or other food into the store at work. It is not allowed to punch in before going out for breakfast, lunch or dinner. Carry-on luggage and other items are not allowed to be brought into the store from the employee aisle.
5. It is not allowed to change jobs at will during working hours, and it is not allowed to talk to each other about topics unrelated to work. 6. When serving customers, you must smile, be warm and thoughtful, and you are not allowed to talk back to customers, be expressionless and have a cold attitude.
7. During the working period, employees are not allowed to quarrel, fight, abuse and other behaviors that damage the image of the park. Otherwise, both parties in the park will be dismissed, and all wages and subsidies for the month will be cancelled.
8. Employees in each store must be familiar with the products in their counters and take the initiative to introduce the characteristics of the products to customers! Know what kind of customers need.
9. You must stand and serve when you go to work. You are not allowed to hold your shoulders, put your pants in your hands and lean back against the shelves, which will damage the image of Xanadu. 10, female employees must wear light makeup when going to work, and are not allowed to pick their noses, ears or yawn, and pay attention to maintaining oral hygiene.
1 1. When facing the customers in the amusement park, use the polite expression "Hello, welcome to the supervisor, what can I do for you?"
12. Employees are not allowed to leave their posts, leave their posts or change shifts without permission. If they ask for leave, they need to write a leave note and report to their superiors. They can only leave their posts after approval, otherwise they will be regarded as absenteeism. 13. Every day after work, all employees should do a good job in cleaning the stores within their scope of work, count the number of products, do it at sunrise and rest at sunset.
14, employees should abide by professional ethics, we insist on humanized management with rewards and punishments, and * * * will build a progressive and developing team.
Summary of supermarket supervisor's work 6
Looking back on my work in this year, with the support and help of my leaders and colleagues, I have been strict with myself and completed my work well according to the requirements of western restaurants. Through the study in _ _ _ _ _ _, my work style has changed greatly and my work quality has been improved. The work in _ _ _ years is summarized as follows:
First, strengthen self-study and improve professional level.
To be excellent, there is still a certain distance from my knowledge and ability, so I have been afraid to take it lightly, and learn from books, leaders and colleagues, so that I feel that I have made some progress in _ _ _ _, and my management ability, coordination ability and problem-solving ability have been further improved, ensuring the normal operation of all the work in the restaurant.
Second, daily management work
As a member of the catering department, our role is to connect the preceding with the following and coordinate the left and right. We are faced with complex and challenging work every day. In the work of _ _ _ _ Drinking Hall, all work is aimed at improving service quality and work efficiency, so that the work is organized and integrated into every work.
Strive to cooperate with the supervisor to do a good job in the management of the restaurant, in line with the principle of seeking truth from facts, so that the upper situation is issued and the lower situation is reported. The banquet reception task in this restaurant is rather heavy. We received important guests and banquets many times in _ _ _ _ _, but due to various reasons, the quality and efficiency could not keep up, which requires us to strengthen our work consciousness, pay attention to speeding up the pace of work, improve work efficiency, and strive to avoid omissions and mistakes comprehensively and accurately.
Three, _ _ _ year work plan
1, and define the development direction.
According to the reception nature of the hotel restaurant, the development direction of new products is mainly refined and exquisite, reflecting the grade of the hotel;
2. Be sure to finish the task.
(1), the supervisor should arrange the organization and development work in time, implement the task indicators and make preparations in advance. You must finish the task on time without delay.
(2) Supervisors and foremen must set an example and take the lead in innovation, not only to complete personal tasks, but also to encourage and help employees to develop new products.
3. Supervisors and foremen should take the lead in learning.
Drive employees to improve their personal quality and business skills. Especially in the usual work, we should learn more about information, open up new ideas, and do a good job in accumulating basic information; At the same time, we should practice basic skills diligently, pay attention to professional knowledge learning, and improve the level of business skills. Only by accumulating certain knowledge and technology can we stimulate innovation.
4. Supervisors and foremen should pay close attention to training.
Restaurant managers should formulate targeted training plans and strengthen business skills training; More training or competitions in pouring and mixing wine can not only improve business skills, but also increase the enthusiasm for innovation.
5, adhere to the relevant provisions of the new product development.
Cash rewards and assessment on time, improve innovation enthusiasm and initiative, and strive to complete the task index of _ _ _ _.
Summary of supermarket supervisor's work 7
This semester, with the joint efforts of everyone, the supermarket has finally been gradually improved and on the right track. Although building access management has been tightened for some time, everyone is worried about the reform of supermarket distribution mode. Although people are quitting all the way, of course, some people have joined. All this exploration process is worthwhile. This semester, everyone witnessed the hard growth of the supermarket on the campus network. From the initial daily order turnover of no more than double digits, to the present average daily turnover of about 200, the highest daily turnover of this semester is 566.6 yuan on June 22nd. These are all gratifying aspects. At the same time, everyone's tacit understanding of work has also increased a lot. These are the favorable foundations for the future development of the school network supermarket.
Without further ado, now I will make a simple summary of the problems existing in supermarket management in my personal work this semester:
1. Purchase: Pay more attention to the production date and shelf life of the goods; Because of the negligence of this piece, I accidentally ate a big loss when I entered the yogurt, and finally lost some money on this piece of yogurt. Also, at the initial stage of your baby's purchase, your baby didn't have some goods when they were delivered, but they were still full of other goods, which led to some problems in our product management and sales. After some negotiations and handling, this problem has been gradually improved.
2. Recruitment of deliveryman: I was responsible for the recruitment of deliveryman before the post of deputy supervisor of supermarket was released. Because of my mistake, I recruited some unqualified deliverymen at first, which brought some negative effects to the school network. From this incident, I try to learn how to see in a short time whether a person is suitable to be a supermarket deliveryman and whether it will meet the needs of the development of our school network.
3. Coordination between the superior and the subordinate: During the promotion of yogurt, I failed to coordinate the work between the superior and the subordinate, which led to some disjointed work. After a period of running-in, similar problems were basically eliminated.
4. Job responsibilities: Sometimes you may not know the responsibilities of the assistant manager and the supermarket supervisor, and you may impose your own ideas or opinions on the assistant manager. Those who have noticed this problem are already improving. Of course, the responsibilities will not be divided too clearly, because a team's things sometimes have to be done, and the overall consideration will still be considered.
5. Supermarket loss: At the beginning of this semester, due to the large water leakage under Tian Li's door, nearby cats attacked the supermarket from time to time, causing losses near 40 yuan; At the beginning of June, due to the short yogurt time, 50 yuan lost money. After moving to Xingxing Shuifang, the rats in the sewer also came to do evil. On June 28th, 18 38g ham sausage was found stolen by rats, which lost 7.2 yuan. Then on July 4th, rats suffered, mainly intestines, with a loss of 17. 1 yuan. The first special promotion (June 22nd) lost 99.8 yuan, and the second gift (July 2nd) lost 22.6438+0 yuan. In addition, there are two packs of sugar that will expire next semester, which will cause losses to 5 yuan.
6. Call back: I called back twice this semester, mainly reflecting the problem that there are too few kinds of goods in the supermarket.
7. About the future development of the school's online supermarket: This semester, due to various reasons (lack of funds and incomplete supply of expensive goods), students who placed orders generally reported that there were too few goods in the supermarket, so that some students stopped placing orders in the supermarket after placing orders for the first time, and I only added a few new goods every time I purchased. The funds for next semester have been put in place, and I will try my best to increase the brands of similar products to meet the needs of students who place orders. Many students are also reflecting on increasing cigarettes. This semester is still immature, so we must add cigarettes next semester. At the same time, try to contact some low-priced dealers to meet the development needs of supermarkets.
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