Beauty consultant 1 reception process. Yingbinyindao
① Every day, according to the morning and evening shifts of the work, the member consultants wear work clothes and paint light makeup. After the standard of gfd, he punched in. There are five business cards neatly in the pocket of work clothes. The top consultant sat in the first seat designated by the front desk, smiling and staring at the hall. When Yingbin walked into the gate, all the consultants stood up and said in unison: Good morning/noon/afternoon/evening, welcome! ?
(2) The top consultant immediately greets the guests with a smile, extends his left/right hand (looking at the direction of the consultant or the designated meeting place) and says: This way, please? . Guidance mode (right hand folded 45 degrees from waist, palm of five fingers upward)
(3) Take the guest to the consultant room (guide the guest to two chairs facing the door), and the consultant will quickly pull the chair and ask the guest to sit down. Top consultants will introduce themselves with a smile, hand in business cards and ask the guest's last name.
Reception process of beauty consultant II. Seats and self-introduction
Consultant:? Hello! I am a consultant of XXX beauty SPA club. My name is XXX. May I have your name , please? ?
Guest:? Your name is Wang? .
Beauty consultant 3 reception process. Tea service (tea service can be assisted by the welcome or the first card, the second card and the beautician)
Consultant:? Miss Wang, we will provide all carefully prepared cold water, warm water, XX and other drinks for members free of charge. Which one do you need?
Guest:? XX tea bar
Consultant:? This is the XX tea you need, please enjoy it! ? (See the photo standard at the top right of the light desk guest, with the palm up at 45 degrees, indicating nature. Sitting posture: At this time, the consultant sits down, leans forward slightly, keeps a 45-degree inclination with the guests, smiles and crosses his legs. When he is indifferent to the guests, he can sit in two-thirds of the chairs, tuck in his abdomen and hold out his chest, sincerely look at the position between the eyebrows of the customers, and be generous, enthusiastic and polite when he is indifferent. Put your hands on the table naturally, and your eyes reveal sincere and kind eyes. Don't wander. )
Beauty consultant 4 reception process. Ask the guest's source media.
Consultant:? Miss Wang, is this your first visit to XXX beauty center today? Did you see an advertisement or was it introduced by a friend? (The consultant knows the source of the customer, the daily maintenance of the customer and all the relevant nursing history in which club and registers it in the new customer file registration card). Did you drive here or live near us? Are you busy today?
Note: 1. Club project consultation, life beauty, SPA, slimming, equipment, treatment and other aspects of guidance and exchange;
2. Leave the guest's detailed address and telephone number on the new guest information card;
Guest:? I was introduced by a friend. I'm here to consult a nurse. ?
Reception process of beauty consultant 5. Understand customer needs.
Customer: For example, do you mainly want to improve your face, figure and SPA? Today, or what? (ask according to the specific situation)
Beauty consultant reception process six. Introduce XXX beauty SPA club.
Consultant:? Miss Wang, XXX beauty SPA club is the largest, the most elegant environment, the most unique technology and the most professional in XX city. Gather international advanced high-tech beauty and body building equipment, take health as the leading factor, improve sub-health of human body, and realize health and beauty from the inside out. It is the leading large-scale comprehensive club in Yinchuan. (The consultant takes out the treatment book of the center member and points to the picture for a brief introduction. ) Among them are Dong Yantang beauty products, which make the skin perfect and beautiful through the combination of nourishment and therapy. Charlotte, Germany and Qianmei, England are original brands with SPA facilities, and the most distinctive feature is our characteristic technology.
Beauty consultant 7 reception process. Show the guests around.
Consultant:? Miss Wang, shall I show you around our environment and advanced equipment now, and then decide the project you choose according to your needs (see the standard of new visitors' visiting process)?
Reception process of beauty consultant 8. After the visit, I went back to the consultant room to ask about my feelings and recommend projects.
Consultant:? Miss Wang, I just showed you around the Jin Beibei Beauty Club. How do you feel? What projects are you interested in in in Jin Beibei? What kind of improvement do you need? (lead the way back to the consulting room, ask the guests about their feelings and purpose after the visit, understand the needs of the guests during the visit, observe the interests of the guests throughout the visit, and make targeted suggestions. )
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