Bank staff work plan 1? The first is to further improve the service environment of outlets.

? With the transformation and reform of outlets, the bank has optimized the regional service layout, including VIP room, corporate finance office, customer waiting area, 24-hour self-service banking service area and electronic banking service area. Privacy protection measures for customers, set up a one-meter line; The counter service facilities are arranged in a unified and tidy manner; A customer waiting area can accommodate 40 customers at the same time; An electronic display screen was installed to show interest rate, fund net value and new business; Replaced the suggestion book, trash can, reading glasses, etc. And put green plants in the business hall. Business outlets implement the "four unifications" standard of "unifying outdoor signs, unifying internal facilities, dressing the and unifying civilized terms", which has established a good social image of the Postal Savings Bank in the eyes of customers. Bank training answers for you.

? Second, implement the rules and regulations.

? The business departments of branches have successively formulated ten commandments and ten prohibitions for employees, service standard evaluation methods, seven readings and eight essentials, and daily service standard inspection system, and made specific arrangements in terms of service standards, responsibility implementation, inspection and assessment, incentive measures, and supervision and implementation. By earnestly and solidly carrying out the "network transformation" activities, the whole bank has formed an all-round service atmosphere of taking customers as the center, serving customers externally, serving employees internally and leading employees.

? Third, strengthen training and strictly implement service standards.

? According to the banking service standard, the business department starts with a simple smile and standing posture, and insists on conducting weekly training activities. Take advantage of the rest time after work every Thursday to concentrate on the study and training of service awareness, service standards, service skills and business knowledge. The outlets summarized and discussed the experience and existing problems in the actual service work, and took the existing problems as training cases, which further enhanced the pertinence and effectiveness of the training. Through OJT training, all staff should be: "full of energy, kind expression, standard gestures, correct standing posture, dignified sitting posture, calm walking posture, elegant squatting posture and generous salute (bow)"; In the process of business handling, we should do: "when people come, say hello, ask questions, answer, give one away when they leave, receive one and pay one"; Use cross-cultural terms such as "please, hello, thank you, sorry, goodbye"; When receiving customers, be responsible for the first question, do not shirk customers, and meet customers' current needs quickly and accurately. Teller dressing the and service terms fully reflect the standardization and specialization of postal savings bank services.

? Fourth, participate in the experience and firmly establish a sense of service.

? Through activities such as "How Difficult Angels are", "Sales Demonstration Network" training and "Network Transformation" and "Double Service Experience", employees are trained to have the morality and values of service first, the service spirit of caring for their posts and dedication, operate the network with the attitude of being masters, and establish the concept that customers are their own parents, regard customers as relatives, treat colleagues as family members, and treat and use customers well. Carry forward the wind of quality service in the whole bank, publicize the advanced with great fanfare, spur the backward, and motivate employees to create extraordinary achievements in ordinary posts.

? Fifth, innovate service and management methods in combination with reality.

? Give full play to the role of lobby manager in guiding diversion. On the basis of establishing the customer-centered service concept in daily service, the "three-in-one service" is introduced: Tips: For most retired customers and pension customers, the lobby manager will give a warm reminder every 10 minute to remind customers not to miss the call. For customers who wait for a long time, our lobby manager will take the initiative to understand the types of business handled by customers and provide customers with more convenient solutions, such as telephone banking, personal online banking and self-service banking. , and will personally accompany the customer to experience and guide the operation.

? Sixth, vigorously carry out technical training activities.

? Combined with the assessment of tellers, the outlets regularly hold skill tests and competitions, and the Thursday night of two weeks every month is the technical training time, which significantly enhances the skills of counter personnel and provides more efficient and efficient services to customers.

? Seventh, strive for perfection and create a network culture.

? The outlets adopt dynamic management of service quality. Every morning, the outlets will assess the employees who served well yesterday, and actively encourage everyone to learn advanced, surpass advanced, study with * * * and make progress together. They will check the daily service specifications of tellers every day, give positive marks if they pass the inspection, and record negative marks if they fail. They will accumulate stars for tellers every week and select a service star every month as the selection conditions for creating service windows and service stars.

? The service is endless. Through a series of service awareness training, service standard training, service etiquette training, business skills training, as well as various service quality inspections, notifications, unannounced visits by mysterious people, the service level of outlets has been significantly improved, and customer satisfaction has gradually improved.

Bank employee work plan 2

? Xx will, as always, do a good job in daily financial accounting, strengthen financial management, promote standardized management, and strengthen financial knowledge learning and education. Make long plans and short arrangements for financial work. Make financial work play a better role in a standardized and institutionalized environment. Make a work plan for xx.

? First, participate in the continuing education of financial personnel. Financial personnel should participate in the continuing education of financial personnel organized by the Finance Bureau every year.

? But by the end of xx, the textbooks of continuing education had completely changed. Just as the latest announcement of the Ministry of Finance: xx's finance will undergo great changes, and new accounting standards, new subjects and new standardized systems will be implemented, it can be said that the work of the Ministry of Finance in xx will focus on this reform. The only important thing is that this reform has put forward higher requirements for financial personnel of enterprises. First of all, participate in the continuing education of financial personnel, understand the framework of the new standard system, and master and understand the content, key points and essence of the new standard. Fully comply with the requirements of the new standards and skillfully use the new standards. Handle accounts and prepare financial related statements and forms. After attending continuing education, report the study report.

? Two, strengthen the standardization of cash management, do a good job in daily accounting.

? 1, according to the new system and guidelines combined with the actual situation, accounting, do a good job in financial work.

? 2, do a good job at the same time, handle the coordination relationship with other departments.

? 3, do a good job of normal cashier accounting. According to the financial system, handle cash receipt and payment and bank settlement business, strive to increase revenue and reduce expenditure, make limited funds really play a role, and provide financial security for the company. Strengthen the accounting of various expenses. Keep accounts in time, prepare the cashier's daily report and summary table, and submit them to the general manager for retention before the beginning of the month. In strict accordance with the check collection procedures, cash tickets and transfer checks are issued as required.

? 4, financial personnel must adhere to the principle of post responsibility system, impartially, set an example.

? 5. Complete other work temporarily assigned by the leader.

? Third, personal opinions and measures require scientific financial management, standardized accounting, cost control, strengthened supervision, detailed work, and effectively reflect the role of financial management.

? Financial operation tends to be rational and healthy, which is more in line with the pace of the company's development. In short, in the new year, I will take the reform as an opportunity, continue to strengthen cash management, improve the business ability of enterprises, give full play to financial functions, actively complete various work plans throughout the year, and serve the company to the maximum extent. Make greater contributions to the steady development of the company.

Bank employee work plan 3

? In view of the weak adaptability, innovation ability and promotion potential of employees, combined with the overall development strategy of "xx", we will vigorously promote the quality improvement project of employees, highlight the training of high-skilled and high-tech talents and the reserve training of professional and technical forces, and bring suitable human resources for the company to establish excellent enterprises with sustainable competitiveness.

? I. Principles of compilation

? (a) the combination of strategic training, applicability training and improvement training.

? (two) for all staff, highlighting the key points.

? (three) centralized management, overall arrangement, clear responsibilities.

? (4) Revitalize resources and pay attention to actual results.

? Second, the main task of training

? Starting from reality, each unit provides X employees with rich theory and strong writing expression potential as assistants for experienced skilled talents, forming a team of X excellent skilled talents and X highly educated assistants. Tutors impart practical experience to teaching assistants, and teaching assistants help tutors improve their theoretical knowledge, sort out their operating experience, know-how and experience, and cultivate a group of knowledge-based and compound skilled talents.

? (two) make full use of internal and external resources, and vigorously carry out continuing education and technical upgrading training for professional and technical personnel.

? 1. Give full play to the role of the training center and offer training courses such as computer application promotion, computer 3D drawing and English at different levels.

? 2, combined with the development of new products, there are plans to hire experts at home and abroad to teach "knowledge", to carry out technical lectures; In combination with on-site technology and equipment, experts from equipment manufacturers are invited to the company for on-site training in high-level hydraulic technology, frequency conversion technology and special instruments, so as to promote the promotion of new technologies and new processes.

? 3. Intensify overseas training, send 100 outstanding professional technicians to the company and other foreign advanced enterprises for corresponding job training, and send 100 outstanding professional technicians to study in relevant domestic enterprises and universities, so as to improve the professional and technical level and bring intellectual protection to the company's technological progress and transformation.

? (3) To meet the needs of the company's development and management promotion, strengthen the training of all kinds of management personnel needed by the company.

? 1. According to the requirements of the provincial party committee, provincial state-owned assets supervision and administration commission, the group and other superiors, senior and middle-level managers are selected for training in a planned way to further improve the production, operation and management potential of senior and middle-level managers.

? 2, increase the intensity of full-time rotation training for managers at all levels. Training the newly promoted or proposed middle-level and grass-roots managers on their qualifications; Taking the MBA core course as the main teaching material, combined with the actual management and requirements of the company, a 1 year full-time rotation training class for middle managers was held; Based on the theory and practice of grass-roots management, the second full-time rotation training course for grass-roots managers was held for more than x months. Continue to organize X-period and 1 month training for key team members with the Training Course for Enterprise Team Leaders as the main material; Combine the general management potential and professional management potential, and hold a training session for purchasing and marketing system personnel for more than X months.

? (four) continue to carry out adaptability and improvement training of various related knowledge and skills at different levels.

? 1. According to the requirements of various management system certifications, we will continue to provide centralized training on obtaining evidence and recertification for internal auditors, relevant management personnel, personnel in key positions and special operations personnel with more than 20xx employees at different levels; Take a combination of self-run classes, team learning and online learning, hold all-staff training on laws, regulations and document systems, and cultivate employees' awareness of quality, safety and environmental protection.

? 2. In order to standardize equipment management and reduce equipment accidents, external experts held a standardized routine inspection and maintenance training course for senior and middle managers, equipment section chiefs and professional routine inspection personnel; Take the initiative to run classes and carry out equipment operation and maintenance personnel training with TPM equipment management knowledge and simple equipment maintenance, equipment management regulations, emergency plans and job responsibilities as the main materials.

? 3. Cooperate with the continuous improvement of the company and continue to do a good job in personnel training and user training at all levels of the system.

? (V) Do a good job in the personnel reserve training of the company's "xx" new technical transformation project, and start training key personnel such as blast furnace chief, foreman, converter main steelmaking worker, rocker, refining and continuous casting squad leader in advance according to the project plan.

? Four. Implementation strategy and safeguard measures

? (A) increase publicity, strengthen modern training concepts, and create a learning atmosphere for all staff.

? The company will make managers at all levels deeply realize that "training and development are the driving force for the rapid development of enterprises" and "training is the first process of production" through the publicity and reports of TV, newspapers, websites and other media. It is their unshirkable responsibility to cultivate and develop subordinates and build high-quality teams. Starting from the company's strategy of building an excellent enterprise with sustainable competitiveness, they consciously attach great importance to the learning and growth of employees; At the same time, the company must create a "need to learn" atmosphere as a whole, so that employees can truly realize that "it is the duty and obligation of every employee to adapt to the post requirements and improve their own quality". Training is an effective way to help employees improve their survival potential and post competition potential and strive to improve their learning initiative.

? (two) improve the training system, strengthen the assessment and incentive, improve the training management system.

? 1. In order to meet the requirements of the company's management reform and human resource management centralization, we will optimize the training management process, revise and improve the management measures for employee training and development, standardize management, and improve the efficiency of training and development.

? 2, strengthen the plan management, strict assessment, to ensure the training effect. Divide all training into company training, unit self-training and delivery training, conduct centralized management, and regularly check and evaluate the training plans and training effects of training centers and units in strict accordance with the requirements of economic responsibility assessment; At the same time, strengthen the assessment of trainers and link the training results with the treatment and use.

? 3. Improve the training incentives, assess and reward the project implementation units, outstanding students and outstanding teachers (including part-time teachers) with remarkable training effects, and at the same time improve the training and teaching allowance standard for part-time teachers to encourage employees to impart knowledge and experience.

? (3) Integrate internal resources, give full play to the advantages of technical departments, and improve the development potential of independent training; Strengthen foreign cooperation and exchange, realize complementary training resources and meet high-level training needs.

? 1. Give further play to the role of the training center in general professional (post) basic theory and skills training, solve the training infrastructure resources through multiple channels, improve the hardware facilities level of the training center in general post skills training, and meet the basic skills training needs of employees.

? 2. Give full play to the advantages of technical center, information automation center, maintenance center and other units (departments) in on-site technical and on-site operation training, and bring their resources into the management scope of on-site technical and skill training resources of related majors (posts) of the company to ensure the pertinence and practicability of the training required by the company.

? 3, starting from the overall interests of the company, break the boundaries of units (departments), make full use of existing and idle resources, promote mutual learning, exchange and training between different units of the same type of work, and realize the sharing of training resources.

? 4. Strengthen the screening of foreign training information, choose to cooperate with excellent training institutions, make full use of social resources, and at the same time strengthen mutual cooperation with other brother units to achieve complementary advantages.

? (4) Further strengthen the construction of teaching staff and the development of training materials to bring qualified teachers and effective blueprints for training.

? 1. Invite experts to the company to provide professional training for internal trainers (part-time teachers), examiners and training administrators, so as to improve the overall quality of trainers.

? 2. Organize the company's professional and technical personnel, develop a batch of training materials suitable for the company's equipment and technology, and speed up the improvement of the test question bank and case base to meet the training needs.

? 3. Give full play to the professional advantages and business specialties of the training center, and bring business guidance for independent training of each unit.

? (5) Strengthen process management and monitoring to ensure training quality.

? In the process of training project implementation, we insist on management according to training quality management standards, focusing on "three links" such as training preparation, training implementation and evaluation. On the one hand, it urges training units to do a good job in curriculum design and teacher selection on demand, strengthen the management and quality control of teachers' teaching process, and strictly assess students; On the other hand, improve the evaluation method of training effect, and measure the training satisfaction from the aspects of students' reaction, academic performance and employer's evaluation.

? V. Relevant explanations

? (1) All major trainings of the company (including centralized trainings of the company, independent trainings of all units, delivery trainings, etc.). ) included in this plan (see attached table for specific training items), and other temporary training shall be managed according to unplanned training.

? (2) Training programs related to Party building and trade union work are included in the Party School plan of the company, and daily political study and team study are included.

? (3) Before the start of each training project, the implementation plan shall be declared one week in advance as required, and implemented after being approved by the Human Resources Department.

? (4) The Human Resources Department is responsible for the interpretation of this plan.