China Industrial and Commercial Bank was established in June 1984+ 10/0/. The head office is located at 55 Fuxingmennei Street, Beijing. It is a large state-owned bank managed by the central government and a national deputy ministerial unit. ?
The basic task of China Industrial and Commercial Bank is to raise social funds through financing activities at home and abroad, strengthen the management of credit funds, support enterprise production and technological transformation, and serve China's economic construction. ?
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"Four Optimizations" for ICBC to Improve the Service Capability of its outlets
1, optimize the personnel combination. In order to seriously implement the requirements of standardization construction of outlets, the Bank adjusted tellers, equipped with account managers, and further set the domestic customer service level.
2. Optimize business integration. Since the standardization of network operation was implemented, with the continuous increase of personal non-cash business volume and the continuous expansion of low-counter business scope, the bank has further sorted out non-cash business to low-counter, and implemented noon rotation for low-counter tellers to meet customers' noon service needs and effectively improve the service environment.
3. Optimize on-site service. In order to give full play to the convenient service function of mobile terminals, the bank set up a marketing team led by the person in charge of the outlets, deployed business backbones, carried mobile terminals, provided on-site services to customers with service needs, and actively promoted related financial services through face-to-face communication, which achieved multiple effects.
4. Optimize service management. The core of service management is to improve service efficiency and reduce customer waiting time. In view of the fact that the pressure of queuing at the counter is great, the bank has strengthened on-site service management, especially during peak business hours, promptly diverted and correctly diverted, eliminated customer pressure on the spot, and improved customer service satisfaction.
Baidu Encyclopedia-Industrial and Commercial Bank of China
"Four Optimizations" of People's Daily Online-Rizhao Branch of ICBC to Improve the Service Capability of the outlets