When you walk into a beauty salon, an employee will guide you into the store, recommend you a suitable beautician according to your needs, and do some after-care work for you after your service. Many customers want to know what she does. Let me introduce you to the work of beauty consultant, I hope it will be useful to you!

The job content of beauty consultant

1. Establish and improve the customer's personal files, submit the above inquiry information and the customer's nursing items, make detailed records of the products purchased, and make telephone greetings and service tracking to customers in time.

2. Analyze the guest panel, design the course for the guests, clearly let the guests know which panel problem the course is aimed at, what kind of improvement effect can be achieved by completing the course, and design home care products for the guests, but only tell the guests that the home care effect is ideal if matched.

3, clearly tell the beauty assistant and beautician what kind of nursing courses to do for the guests.

4. When you are busy, you should greet every guest warmly and send drinks and magazines to the guests who need to wait in time.

5. After the guest finishes nursing, let the guest have a rest, chat with the guest, and then suggest home nursing.

6. Regular telephone tracking service, giving small gifts to guests on appropriate days, and maintaining good customer relations.

7. Check the list of expired members every day, and notify the members who need to renew the meeting in time.

8. Be responsible for product display and art design at the front desk.

9. Collect market information and feed it back to the store manager in time.

10. Learn more about the products and care items used by customers. Check the customer files first, and then serve the guests. If a new customer is seriously asked about the customer's needs and situation by a beauty consultant in a professional manner, including the products he has used, the care projects he has done, and whether he is satisfied or dissatisfied with the previous products or care, several purposes can be achieved through these communications;

1* * Customer demand

2*** Assess the consumption level of customers

3*** Whether the products used by customers in the past are suitable for the customers, please refer to them when introducing the products. Carefully observe the customer's panel, accurately understand the real situation of the customer's panel, and then choose the appropriate products and beauty projects.

1 1, you must receive the guests warmly and politely, introduce the service items and features of the beauty salon in detail, and solve the problems and complaints of the guests.

12, answer * * *, make an appointment and make a complaint call, and make records.

13. The collection account is clear.

14, responsible for customer tracking service and customer file keeping.

15. New applicants can fill in the application form and go through the membership formalities first.

16. Members who want to use the membership card for beauty or shopping must register on the website at>.

Receive beauty consultants

1. Welcome guide: ① Member consultants wear work clothes and apply light makeup according to the morning and evening shifts of work every day. After the standard of gfd, he punched in, and five business cards were neatly put in the pocket of work clothes. The top consultant sat in the first seat designated by the front desk, smiling and staring at the hall. When the usher brought the guests into the gate, all the consultants stood up and said in unison, "Good morning/good noon. ; (2) The top consultant immediately greets the guests with a smile, stretches out his left/right hand * * * looks at the direction of the consultant or the designated meeting place * * and says "This way, please". Guide mode * * * Right hand closes the palm of five fingers from the waist at 45 degrees * * *; (3), take the guests to the consultant room * * * to guide the guests to two chairs * * *, and the consultant will quickly pull the chairs and ask the guests to sit down. Top consultants will introduce themselves with a smile, hand in a business card and ask the guest's last name.

2. Sit down and introduce yourself: Consultant: "Hello! I am a consultant of XXX beauty SPA club. My name is XXX. May I know your name? " Guest: "Your name is Wang".

3. Tea service: * * Tea service can be assisted by the welcome or the first card, the second card and the beautician. * * Consultant: "Miss Wang, we will provide all the cold water, warm water, XX and other drinks carefully prepared for members free of charge. Which one do you need? Customer: "XX Tea Bar" Consultant: "This is the XX tea you need, please enjoy it! * * * * See the photo standard at the top right of the guest on the light platform. The palm of your hand is facing up at a 45-degree angle, which naturally means * * * * Sitting posture: At this time, the consultant sits slightly forward, keeps a 45-degree inclination with the guest, smiles, and puts his legs together. When doing light with the guest, he can sit in two-thirds of the chairs, tuck in his abdomen and hold out his chest, sincerely look at the position between the eyebrows of the customer, and behave generously, enthusiastically and politely when lighting. Put your hands on the table naturally, and your eyes reveal sincere and kind eyes. Don't wander. ***

4. Questioner Source Media: Consultant: "Miss Wang, is this your first time to come to XXX beauty SPA today? Did you see an advertisement or was it introduced by a friend? * * * The consultant knows the daily maintenance of the customer and the location where all relevant nursing history will be registered in the new customer file registration card * * *. Did you drive here or live near us? Are you busy today? Note: 1. Club characteristic project consultation, life beauty, SPA, slimming, equipment, treatment and other aspects of guidance and exchange; 2. Leave the guest's detailed address and telephone number on the new guest information card; Customer: "I was introduced by a friend. I'm here to consult a nurse. "

5. Understand the needs of customers: Customer: For example, you mainly want to improve your face, figure, SPA and so on. Today, or what? * * * Ask according to the specific situation * * *

6, introduce XXX beauty SPA club:

The combination makes the panel perfect and beautiful. Charlotte, Germany and Qianmei, England are original brands with SPA facilities, and the most distinctive feature is our characteristic technology.

7. Show the guests around: Consultant: "Miss Wang, shall I show you around our environment and advanced equipment now, and then decide the project you choose according to your needs?" * * * See the standard of new visitor access process * * *

8. After the visit, go back to the consulting room to ask your feelings and recommend projects: Consultant: "Miss Wang, I just showed you around the beauty club. How do you feel? What projects are you interested in in in Jin Beibei? What kind of improvement do you need? * * * Guide the way back to the consulting room, ask the guests about their feelings and purpose after the visit, understand the needs of the guests during the visit, observe the interests of the guests all the time, and make targeted suggestions. *** 9. The member consultant analyzes according to the needs of the guests. For example, the consultant conducts panel analysis for customers: "In fact, your urgent task now is to solve the panel dryness or other problems, because the root of all panel problems is dryness, and what we see with the naked eye now is only the panel surface problems. "* * * Start explaining the panel questions of the guests, confirm the trial items, and then charge for the experience. ***

10, handover with Booker: a, consultant: ①, take the guests into the consultant room, register the relevant information according to the needs and purposes of the guests and the state of the car body panel, guide the guests to try out the project, and be very sure to help the guests with obvious effects on the current panel or car body, so as to develop into members. 2. Determine the project: new guests will operate at the preferential price of new guests. * * * Remarks: Make sure that the consultant must communicate with Bojin before doing the project, and learn about the beautician's ranking room, equipment, ranking, etc., and arrange it when there are vacancies. Bojin told the consultant that the ranking must be clear and accurate, and when calling the beautician, the beautician must arrive at the designated place within 3 minutes; ***。

1 1. Work sheet and requirements: Consultant: Work sheet filling requirements: Work sheet should be clearly filled in: full name of customer, new customer information registration card number, date, room number, full name of beautician, physical diagnosis status of customer, panel type, full name of consultant, service department and service item code * * Note column clearly indicates whether to take a bath or not.

12, new customer information registration card filling scheme: consultant: new customer information registration card filling scheme: take the new customer information registration card directly from the consultant's office-register customer information: customer telephone number, customer file and physical analysis, panel analysis, etc. -Take the new customer information back to the front desk to verify whether the customer has done it, or the supervisor/consultant will assist in the inspection, and write "Never done" or "Already done" on the left side of the card. Answer: If you have already made a preferential price, you should call up a new guest registration card in the file, recommend the preferential policy of opening a membership card, enjoy the articles of association, and give it for the first time. B: If you haven't done it, fill in the single consumption amount and the source channel of the new customer on the new customer information registration card to facilitate the telephone tracking service.