A shining red star in an unknown post

-Comrade XXX of party member Advanced Talent Center.

Comrade xxx joined XXX in 2002 and has been engaged in file management for more than 8 years. As a * * * party member, she cooperated with her colleagues to overcome the inconvenience caused by heavy workload and lack of staff. She has been sticking to this heavy, boring and obscure post, treating every job with a highly responsible attitude and infecting every customer with a warm and sincere heart.

As a basic work of public personnel service, the management and reception of personnel files requires that every file must be carefully examined and the procedures are complete because of its seriousness. On the other hand, due to the differences in personnel transfer procedures in various regions, systems and units, reception work often faces various contradictions and conflicts. In the face of these differences and problems in his work, Comrade XXX always patiently and meticulously explains to his clients and tries his best to solve the problems, so that some thorny social contradictions can be digested in his consulting services.

Once, an old couple came to the center to retire. Because they had a dispute with the company on 1986, the problem of petitioning has not been solved. Comrade XXX, while communicating with the original unit, employment agencies and streets, repeatedly patiently explained to parents. A month later, the old comrades finally got their pensions. Their original doubts and dissatisfaction with Comrade XXX turned into gratitude and sent letters of commendation. In this way, Comrade XXX used his enthusiasm and sense of responsibility to resolve the grievances and doubts of customers and won their understanding and trust.

The masses have no small things. A phone call, a complaint and an anxious look will all be taken to heart by Comrade XXX. After learning that the file had been transferred, a transfer officer rushed to go through the settlement formalities, but he made a trip in vain because the Registration Form for Declaring Permanent Residence was not stamped. This was originally caused by the customer not reading the notice carefully, but the customer's complaints and anxiety were remembered by Comrade XXX. Comrade XXX will remind him in the future that if there is a "Registration Form for Declaring Permanent Residence", please stamp it before handling it. Once, at the end of work, Comrade XXX was sorting out materials when a phone call came to ask about going to work in Hong Kong. When Comrade XXX informed the relevant procedures, the other party said it was not convenient to remember and call later. Everyone else is off duty. Comrade XXX is the only one on the second floor. It was not until six o'clock that the other party called and said that they had forgotten. He is on his way home and won't be home until seven o'clock. It's still not convenient to remember. I'm sorry for delaying Comrade XXX's work. She said understandingly, it doesn't matter. If necessary, you can call my mobile phone when you get home.

It has always been the principle of Comrade XXX to be lenient with others and strict with himself. She gives the best understanding to her customers and asks her to do every detail for herself, regardless of life or work. Comrade XXX will never turn up the water to the maximum, and she will never wipe her hands with two pieces of paper. When she sees the sundries on the ground, Comrade XXX will pick them up. At work, discarded papers, document bags and express bags, except those with personal information, will be smashed by XXX. The numerous cheat sheets on the desktop record the various needs of customers and Comrade XXX's reply. Many work procedures and notices collected carefully at ordinary times are specially prepared by Comrade XXX for various inquiries from customers, and Comrade XXX is therefore nicknamed "manager" by his colleagues.

Comrade XXX has always considered himself a person with a strong sense of time, but colleagues often say that Comrade XXX has no sense of time. During lunch break, everyone else is resting, but Comrade XXX always has endless things to do. No one answered the phone, but someone came to handle affairs or consult, so be patient. As long as someone comes to handle affairs, Comrade XXX can't rest at ease.

The needs of customers, big or small, as long as customers need them. Serve customers, regardless of work, as long as customers need it. Serving the people wholeheartedly is always Comrade XXX's principle of doing things and being a man.

Although middle-aged people are old and young, the double pressure of work and housework has not stopped them from moving forward. When we see the change of employment concept, the number of people flowing across provinces and cities is increasing year by year, and many people are faced with various personal interests such as household registration, archives, social security and organizational relations; Seeing that they are faced with the confusion of job-hopping when going through the formalities of resignation and file transfer, and eager for professional guidance, they signed up for the "career planner" training organized by the city's shortage of talents office, and successively obtained the qualifications of "career planner", "talent agency" and "human resource manager". As a result, the telephone number of archives has also become a hotline for consulting floating talents. Many people come here to consult various questions after introduction or recommendation. It is also a great satisfaction to see that what you have learned meets the individual needs of some customers and adds a lot of added value to your service.

Comrade XXX has been rated as the first advanced worker in the center, the civilized post in the city and the satisfaction degree of external customers for two consecutive years ... Facing the honor, she always said modestly, "I really can't remember anything worthy of praise. I am very busy, but I am doing my ordinary job. As a party member, I only ask myself to seriously practice the purpose of serving the people wholeheartedly and have a clear conscience. "