Monthly work plan of property 1 how to write it? 1. Implement effective measures according to iso system.
At the beginning of its establishment, the company formulated a good quality plan, defined the company's quality objectives, requirements and goals, and met the needs of owners and users with the most appropriate service quality. Over the past year, the company has always been aiming at passing the audit of iso9000 and iso 14000, and at the same time, it has further demonstrated the image of the company's quality service to owners and users.
Second, form a quality system centered on customer satisfaction.
Since the company settled in, it has always taken "customer satisfaction, owner first" as the work center, which further confirmed the company's business service concept of taking the owner as the center. In the future, the company will continue to implement and improve service quality and improve service performance.
Three, the establishment of Tian Jian property zero defect target.
After the establishment of the company, after repeated discussions and discussions, it is believed that if we want to be unique, we must do our work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.
inner management
I. Human resources
Human resources are an important guarantee for the company's development. At the beginning, due to the special location, the quality of personnel was low. But at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training, which made employees become "multi-functional" and achieved remarkable results. Staff training includes: corporate culture training, professional and technical training, etc. In particular, the management personnel are trained in the qualification examination of property managers, and the security team is trained in fire fighting knowledge and professional knowledge. Through training, the comprehensive quality of employees has been improved, their working attitude has been improved, their spirit of unity and cooperation has been stimulated, and the service quality has been greatly improved.
At present, the company has built a relatively complete human resources reserve and a team of professionals with outstanding professional and comprehensive abilities; Enterprise planners who can make suggestions provide a broad space for the company's development.
Second, rules and regulations.
At the beginning, because the company was just established, a series of systems and assessments were blank, which brought great inconvenience to employees' work. In accordance with the principle of "based on law and abiding by contracts", our company quickly promulgated a series of rules and regulations. Including: the responsibilities of each post, the management system and assessment methods of each post. The introduction of the system has clarified the responsibilities and authority, and also pointed out the direction and provided the basis for the daily work of the company's employees.
Third, maintenance
At the beginning of the residential construction last year, due to the hasty construction period, five apartments were built at an extraordinary speed, but the high-speed construction of houses made it difficult to maintain after taking over. Since last year, our technical maintenance department has received more than 42 maintenance orders from owners. However, due to the weak maintenance force last year and the fact that the equipment and facilities are still under warranty, most orders have not been repaired. Until the beginning of this year, our company tripled the number of maintenance personnel in one breath, maintaining around the clock, and at the same time increased the intensity of urging manufacturers to maintain, which quickly solved the original problem. At present, our company has achieved the service of "minor repairs can't last for one night, and major repairs can't last for three days", but because all kinds of facilities are still under warranty, our company still can't complete good maintenance. But our company still tried its best to repair it, especially the problem of messy wires between bedrooms in the apartment. In the case that the maintenance manufacturer failed, it took our company's maintenance personnel six days and six nights to complete all the adjustments and solved the owner's complaints with practical actions. Recently, our company replaced more than 20 lamps and cannons, more than 30 faucets and dozens of flushing valves in four apartments at one go, making the maintenance rate of supporting facilities in apartments reach over 98%.
Fourth, safety.
With the concerted efforts of all security personnel, Qi Xin, we successfully completed the security work in the residential area, but with the gradual deepening of the work, we gradually exposed the shortcomings and defects of our company's security: poor supporting facilities, low quality of personnel, lack of professional knowledge and so on. To this end, our company carried out a major safety innovation at the beginning of this year. First of all, the elimination system was implemented, and more than ten security guards were eliminated. Secondly, increase supporting facilities and purchase security clothing. The innovation of my work has raised the external image of my security guard to a new height.
How to write a good monthly work plan for property 2 (1) The staff's business level and service quality are low.
Through the work and practice of the department for half a year, the service level of customer service staff is low and the service quality is not very high. Mainly manifested in the skills and methods of dealing with problems are not mature enough, the experience of dealing with emergencies is insufficient, and the professional quality in service is not very high.
(B) The performance growth level of property fees is not high.
Judging from the current charging level, there is still a certain gap compared with the average level of 75% in Beijing. The main problems are improper methods of urging fees, low enthusiasm of employees, problems left over from previous and daily services, and low overall service level of the project, among which the enthusiasm of employees and methods of urging fees are the main factors.
(3) The department management system and process are not perfect.
In the past six months, the department focused on charging and repossession, thus neglecting institutionalization. At present, the system of staff management, service standard and operation flow is not perfect, which affects the work efficiency, staff responsibility and work enthusiasm of the department to some extent.
(four) the coordination and handling of the problem is not timely and inappropriate.
The feedback of complaint handling, owner's opinions, suggestions, owner's help and other information is not timely and comprehensive, and the problems are not followed up and reported in time after receiving them, and the methods and methods of dealing with the problems are improper.
Key points of 20xx work plan
In 20xx, the key work of our department is to further improve the level of property fees by 4-7 percentage points on the basis of xx; Department management is basically institutionalized, and employees' sense of responsibility and service level have been significantly improved; Various services were carried out in an orderly manner, and the satisfaction rate of owners was greatly improved compared with last year.
(a) continue to strengthen the level of customer service and service quality, the owner satisfaction rate reached about 85%.
(two) to further improve the level of property charges, to ensure that the charging rate reached about 80%.
(3) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.
(4) Improve the customer service system and process, and basically realize institutionalized management.
(five) closely cooperate with the work of various departments, timely and properly handle the disputes and suggestions of the owners.
(six) to strengthen the management of cleaning outsourcing, so that there are inspections and assessments, and constantly improve the quality of service.
In order to do a good job in safety management, the property department plans to set up a centralized department of safety group, cleaning group and maintenance group in February, which will be fully responsible for the company's safety work under the leadership of the company's deputy general manager in charge of pipelines. Under the executive team, the property department takes the property manager as the team member, and the security guard, cleaning supervisor and maintenance supervisor as the team members. At the same time, the company implements the night patrol system for the personnel above the supervisor level, so that the sudden emergencies of the company's projects can be dealt with quickly and smoothly at night, eliminating potential safety hazards. Specifically, everyone stays in the project at night and is responsible for the night shift inspection.
The first is to implement semi-militarized management and cultivate security elites.
(1) Strictly control the entry level and pay close attention to basic skills.
First of all, in the process of security recruitment, the company has always adhered to the principle of "rather short than many" and established a complete security recruitment, training and use mechanism. Young men who are openly recruited and sent at fixed points are strictly checked in terms of physical quality, cultural quality and political quality, and can only enter the company after strict inspection. Only after a one-month probation period and the expiration of the training period can they formally take up their posts. From then on, on-the-job players can get familiar with the work situation as soon as possible and enter the working state.
(2) Only those who are competent have positions, and the system of competition for posts for team leaders is implemented.
Competition for posts is a scientific mechanism for selecting and employing people, which helps to form a correct orientation for selecting and employing people and overcome unhealthy tendencies in employing people. In the past, the selection of a monitor was based on a "peaceful" way of employing people, and it was inevitable that there were cases of looking at relationships, telling stories, relying on friendship and talking about personal relationships. Open competition for posts is a way of employing people, which provides security guards with equal opportunities to display their skills and compete with each other, and helps them work hard and make achievements. As long as you work hard and constantly improve yourself in the future, you will have the opportunity to be retained or promoted in fair competition. Adopt a scientific employment mechanism. At the same time, according to the company's requirements, the property management department will make the salaries of security guards, squad leaders and team leaders public appropriately, manage them at a low level, and stabilize employees.
(3) Security accommodation and training integration.
In order to facilitate daily management, the property management department of the company will implement unified accommodation, unified dining and unified training for security guards to achieve the goal of semi-military management of the company. The content is specific, requiring fixed-point and regular training every day, timely and orderly.
The second is to improve internal management and improve the quality of safety services.
(1) Implement safety management standardization.
Facing the severe public security situation in Textile City and Building Materials City, in order to further standardize and standardize safety management, the management goal of creating a first-class public security team in the new city is established. The property department will formulate employee manuals and safety management systems. The main contents of its standardization include the standardization of the responsibilities of property safety managers;
Standardization of public safety management system;
Standardize the management of security services;
Standardization of safety emergency treatment;
Safety management assessment and standardized rewards and punishments. The implementation of standardization has effectively promoted the overall safety work and made the company's safety management more standardized and meticulous.
(two) to strengthen fire management, reduce fire hazards.
In the process of fire management, we should adhere to the idea of "prevention first" and "combination of prevention and elimination". First of all, starting from the characteristics of property services, in the daily work such as dormitory, office building and house decoration, fire protection is always regarded as a main standard to ensure prevention first. Secondly, establish a perfect company safety management file, and implement the current emergency contact information and contacts of tenants, so that tenants can know something about fire management and contact property service personnel, especially security guards, at the first time. Third, formulate an effective fire emergency plan for Jiuyuan Industrial Park, so that the fire fighting and disaster relief work of the whole project is in an orderly operation state. Four, the safety supervisor is responsible for the monthly fire inspection system, the existing problems and hidden dangers in a timely manner to report maintenance, replacement and update, so that the fire control system is always in good condition.
(3) Strengthen the application of technical defense system and organically combine civil air defense with technical defense.
While doing a good job in civil air defense management, the property department will make use of various technical defense systems to achieve standardized operation and timely repair. Yao is responsible for the unified management of the technical defense system of the property department, establishing the archives of technical defense facilities in each community, standardizing operation, problem reporting and maintenance, and comprehensively improving the effective utilization rate of technical defense facilities. At the same time, in order to organically combine civil air defense with technical defense, various comprehensive drills are organized from time to time. Through drills and training, the actual combat ability of security personnel is enhanced to ensure the property safety and personal safety of dormitory buildings, office buildings and management areas.
(four) the establishment of full-time inspection and supervision posts.
In order to strengthen the supervision of security personnel and night patrols, the property department will set up patrol supervision posts according to the company's progress. During the day, he is responsible for checking the post image and duty discipline of security guards, and at night, he is responsible for the inspection of the periphery of each community and the emergency handling of emergencies. The establishment of the patrol supervision post will, on the one hand, promptly correct the problems found in the post discipline and duty inspection of security guards, give education and criticism to those who violate the discipline, and report the serious cases to the company for punishment, strictly build the team style, and effectively improve the duty quality;
On the other hand, due to the good mobility of the patrol supervision post, the peripheral safety of the night project is ensured, and the night emergencies are dispatched and handled in time, so that the regional prevention work is deepened and strengthened.
To sum up, the Property Management Department will focus on safety management this year, including asset inventory and account management. At the same time, in order to strengthen the supervision of security personnel and night patrol against flood and cold, the property management department will set up patrol supervision posts according to the company's progress. Responsible for checking the post image and duty discipline of security guards during the day. In the work of safety management, we will fully summarize and draw lessons from the work experience of Xincheng Company in recent years. At the same time, the property management department is fully aware that there is still a big gap between the current management safety work and the actual requirements. In the future, the property management department will still focus on services and improve the quality of safety services. Under the leadership of the company, the overall safety service will reach a new level and strive to contribute to the city with a brand-new look in 20 years.
How to write the monthly work plan of the property? First, cooperate with the gas installation in the community.
Gas is the most important thing in installing residential quarters, and the application for gas access in residential quarters has not been implemented since then. Now, with the cooperation of the owner and our management office, the gas company has connected the gas to the gate of Fence Art College outside the community. In the new year, our management office will assist in the installation of pipeline gas according to the instructions of the work contact letter No. _ _x's villa owners' committee.
Second, try to solve communication problems.
Due to the weak reception of various communication signals such as community telecom, mobile and Netcom, many operators have repeatedly complained to the telecommunications department and reported to the management office and the industry Committee. In the early stage, our management office cooperated with the owners' committee to contact the Tower Company to come up with a solution, but the matter failed to land. In the new year, our management office will strengthen communication and solve problems as soon as possible.
Third, the lighting problem of street lamps in residential areas.
At present, some lighting lamps in the residential area cannot be restored due to line problems. At the symposium with the owner on the 20th, the lighting renovation management office proposed by the owner will gradually implement the plan.
Fourth, hidden dangers of community safety and illegal construction.
At present, the enclosure of the fence on the right side of the hillside and the fence at the entrance in the community should be solved as soon as possible after the New Year to solve the security risks caused by the fence problem. Cooperate with _ Villa Industry Committee to define the situation of illegal construction, and continue to dock complaints with urban management for the existing situation of illegal construction, and get a solution.
Verb (abbreviation of verb) community greening
In late autumn and early winter, replant February flowers and plants in the lawn defect of the community. At present, the coverage is still small. After seeing the growth in early spring, we will buy replanted grass seeds according to the situation of the community.
Sixth, community cleaning.
At the symposium with the owner on the 20th, the owner proposed to strengthen training and check the cleaning implementation of stair handrails and corridor glass in apartment buildings.
Seven. Maintenance of anecdote sequence
Strengthen the training of service personnel, and register and inquire the personnel entering and leaving the community according to the regulations. Strengthen the control of parking, decoration and sundries in public areas.
How to write the monthly work plan of property? 5. Work in the morning.
In the morning, residents in the community should do a good job of hygiene before going to work. It is stipulated that they get up at six o'clock every morning and go to work in the community at half past six. The first task is to clean the community comprehensively. For residential roads, clean them carefully, and observe the principle of not moving residents' property at will, not disturbing the people, and not placing garbage at will. Safeguard the rights and interests of community residents. As a cleaner, I just want to do my best and not bring trouble to the residents of the community. After the overall cleaning of the community, the garbage will be moved to the designated location in time. There are fifteen trash cans in the community, and there are them in every corner. I am responsible for cleaning up the garbage and dumping it in the garbage dump. When there is a lot of garbage, I am responsible for asking people to take it away. Avoid mosquito breeding. After the work is completed, disinfect the garbage bins or dirty places in the community. After that, I will clean up the garbage in the corridor and ensure that all the garbage can be solved in time. I will never let residents contact me actively, but will actively communicate and negotiate with them to avoid affecting their work and life.
Second, go to work at noon
In residential areas, it is generally quiet at noon, and there are relatively few residents on each floor at this time. At this time, I will start cleaning every residential building, and every household will leave the garbage generated in their own homes at the door. At this time, I just need to get rid of all the garbage at the door. The sanitation in the corridor needs constant maintenance. I mop the corridor at noon every day and do a good job of disinfection. After all, corridors are often places where people walk. Because there is no corridor on each floor, you only need to clean it at the stairs, and there are elevators. The hygiene of the elevator is more important, and it will simply clean the elevator. Make sure there is no rubbish at work. I will put trash cans in places where there is a lot of garbage, so that residents can throw garbage conveniently.
Third, work at night.
In the evening, I usually pick up the garbage that appears in the afternoon. According to my work experience, there is generally less garbage in the afternoon, so I don't need to worry too much. I just need to maintain basic hygiene. I usually pick up some garbage that is still in the community at night and clean up the garbage in each trash can. Because it needs to be quiet at night, I will do this work well between six and seven, clean up the garbage generated and do a good job in the sanitation of the whole community. I will also leave my own contact information to communicate with the residents in the community. Those places need to be cleaned and improved frequently. In my opinion, it is good for my work to improve after communicating with the residents in the community, so as to avoid differences affecting my future work.
2. How to write the property cleaning schedule?
A, cleaning personnel according to the working hours of the administrative logistics department system for daily cleaning work;
2. Be responsible for the sanitation and cleaning of corridors, elevators, elevator rooms, tea rooms and other public places in the company's office area, keeping all public places clean and tidy, the ground clean, free of dust and sanitary corners, and dragging them four times a day and one week with soapy water;
3. Be responsible for cleaning the conference room and VIP room before and after the meeting;
Four, responsible for cleaning the floor of the independent office, cleaning up the garbage in the office and public corridors, cleaning spittoons;
5. Keep the surfaces of stair handrails and window sills in public places clean and smooth, twice a day, and keep the environment beautiful;
Six, keep all the glass windows in public places in the line of sight without dust, cobwebs, traces, wipe more than once a week.
Seven, the sink without soap, stains, dirt, do often wipe, keep the surface smooth;