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How to answer customers' questions
Next, I will tell you something about contacting customers in our initial stage. How do we answer the most common questions?

Many times, everyone has doubts. Why haven't you heard from me since the client came to ask me?

Did I answer wrong?

We are here. More than 90% of the agents. They are all new, no more than two months.

Many times you asked me. Did I dial the wrong number?

Many people think that I didn't answer wrong according to some courses my brother took. Why didn't he buy it?

Then let me tell you, I ... actually, the question you answered didn't let him go. The most important factor is his doubts.

So how can we dispel customers' doubts

When our customer comes to consult, it means that this customer has a lot of doubts. The more he consulted, the more suspicious he became. If he has any doubts, he will ask you in this direction.

When you can't reassure him, the deal will fail.

Then, before we dispel our doubts, we must first understand what the customers have doubts.

Our customers generally have the following doubts.

Is this product safe?

Is your skinny bag effective?

After use. Will it rebound?

Can you make the price you ordered cheaper?

What if I don't lose weight after buying it?

So in view of the above points, we can answer as follows.

Is confidence. In other words, fully believe in our products and what our boss has taught us.

Only you have full trust in the product. You won't be asked by customers' questions, and you won't back down.

When you have your own concerns, you have absolutely no confidence to speak. When you are not confident to answer. The impossible doubts will be deeper.

So before we answer the question, you must communicate with him with 100% tone and confidence.

Then let's answer the above question.

1. Is this product safe?

Our thin bag is pure Chinese medicine for external application. Products. There is no western medicine in it.

You can send a composition picture of a thin bag.

Just to be clear, there is nothing wrong with our thin bags.

Then, make further explanation.

The pharmaceutical ingredients in these thin bags. The content is basically anti-inflammatory. The main ingredient is promoting blood circulation and removing blood stasis.

Main components of thin bag

1. rhubarb has the effects of clearing away heat and toxic materials, breaking stagnation and promoting blood circulation.

2. Safflower: promoting blood circulation and removing blood stasis, dispersing stagnation and relieving pain.

3. Folium Perillae, relieving exterior syndrome and dispelling cold, activating qi and regulating stomach.

4. Apocynum venetum, anti-inflammatory, blood pressure lowering, cardiotonic diuretic.

5. Anemarrhena asphodeloides, clearing away heat and purging fire, nourishing yin and moistening dryness

6. Hawthorn, digestion, spleen, qi and stagnation.

7. Borneolum Syntheticum, resuscitation, clearing away heat and diminishing inflammation

8, motherwort, swelling and pain relief, kidney protection and anti-aging, menstruation and coagulation.

What about these drugs? They can give you one. Regulating endocrine and gastrointestinal function

It can also be in the form of external use. And will not have any side effects.

At this time, you can emphasize it. Ask some professional questions

For example. Recently, I had a face-to-face consultation in a large group. How to diagnose manually

You can expand your knowledge through these professional knowledge.

Judge by observing her face and hands.

For example, this person has many freckles, or. The acne on the chin has or has acne marks.

Then you can judge that this person has gynecological inflammation. Still palace cold. As we all know, more than 90% of women have palace cold.

You can't be wrong to say so.

If it is not an interview, you can also use WeChat. Get to know it briefly.

For example. Are you fat in the upper body or the lower body? Is your stomach particularly big?

Generally, the abdomen is particularly large, that is, the abdomen. The abdomen may be bigger than the chest.

This kind of people basically have the phenomenon of palace cold. It is accompanied by. Gynecological diseases

Then through simple communication, you can judge and tell this customer. Do you have irregular menstruation?

My purse can be adjusted for you.

There is motherwort in the ingredients. Red flowers. Wait, we commonly use drugs in gynecology.

It is of great help to your gynecology.

Then you can send some feedback in this regard, without too many one or two targeted.

You must remember that when you say this product is good, there must be evidence to explain it, so we often use illustrations in peacetime.

Then other products are explained and persuaded in the same way.

2. Is your skinny bag effective?

This time when he asked this question. It must be. Know fairly well that your product is safe.

Then at this time, you need to tell him in a very confident tone that this will definitely work.

If it doesn't work for you, then you can give it back to me. But let me be clear with you. Losing weight is definitely a sacrifice. So you must cooperate with me. If you eat and drink every day, I can't promise you.

Everyone must remember that when you tell him in a promising tone, you must leave yourself a way out.

What do you think he will do next if you answer him like this?

The average customer will ask next, do you need to go on a diet?

Because you stopped him from eating and drinking. So he will ask you how to eat next.

You don't want it at this time. Answer him at once. What should you avoid?

But I asked him a few questions.

We must all remember that in the process of completing the transaction, you can't. He asks, you answer, he asks, you answer.

But should take the initiative, when he asks questions. After you give an appropriate answer, you should ask him more than two questions.

In this way, the first customer will feel that you are reliable and responsible. The second control is in your own hands and will not be misled by the customer's questions.

So you ... what questions should I ask him?

Honey, what are your usual eating habits? Tell me about it. Honey, what's your usual routine? Tell me about it, too

Then in the process of communication, customers will tell you some eating habits. You all know that many habits are wrong.

At this time, you have to fight him back with theoretical knowledge. Your eating habits are wrong.

For example, eating, drinking and drinking soup.

For example, eating at night. have a hearty meal

Like drinking too much water.

So you can ask these questions in our small white class. Learn some theoretical knowledge and tell him. You are wrong.

You have entered a misunderstanding of diet. Many of us. Everyone likes to eat vegetables and fruits and wants to eat more. You will be thin and healthy.

At this time, you can tell him that you are not healthy if you eat too much. Then tell him how we need to eat during our weight loss.

Protein class, must be sufficient. Lose weight first and then peel it. Resilient and healthy.

Drink water in moderation. Obese people generally have insufficient renal water metabolism. Drink plenty of water, water can't be completely excluded from the body, so staying in the body doesn't mean health.

Eating and drinking soup is a misunderstanding. Why? So many people who eat and drink soup tend to get fat. Because when eating food, if you drink soup and water, it will dilute the acidity of gastric juice and lead to food. Slow digestion

So in the process of communicating with customers, you use this. If you communicate with her in professional terms, she will think you are very, very professional. This will win her trust.

Next, you tell her how our slimming bag makes you lose weight.

We regulate endocrine and intestinal tract. Treat your metabolic rate from the root. We are very. Many people know why they get fat, that is, their metabolism slows down.

If you go on a diet, you can lose weight through exercise, but you can't fundamentally accelerate your metabolism.

And metabolism. The reasons are endocrine and gastrointestinal. If you adjust your endocrine and stomach. Metabolism will naturally accelerate. You can lose weight without dieting too much.

3. After use. Will it rebound?

Many people were afraid of this question before it was useless.

At this time, you can answer like this

Honey, you are useless. How can you talk about rebounding? Only when you lose weight do you know whether you want to rebound.

First of all, I want you to know what rebound is. Let me give you an example. You went from 130 kg to 100 kg, and then grew back 140 kg. This is called a rebound.

If you lose 30 pounds. I gained five pounds, which is not a rebound.

Why did your previous weight loss experience rebound so much? It also told you. All previous weight loss experiences haven't really changed your metabolism. This is the root cause.

Thin bags have fundamentally changed your physique, from easy to fat to easy to thin!

Let me give you an example. You ate a catty of vegetables tonight, and you may only need to consume it, so you can make a course of treatment with a thin bag. Nine and a half years old And after a course of treatment, you will find that you can metabolize a catty or more in one night.

This is the real function of thin bags.

Of course, the real beginning is after you buy it. My service doesn't end when you buy, but starts after you buy.

Before you lose weight, you only know how to eat less and lose weight.

But you have no idea why you can lose weight by eating this food, but you can't eat anything else.

We will meet you within three months after purchasing the product. The idea and method of losing weight is that after three months, you will become a slimming expert like me. If you want to lose a catty, you can eat it in one day. So, are you still afraid of rebounding after learning?

Can you make the price you ordered cheaper?

We in China are particularly fond of bargaining over the price.

You don't have to be unhappy. Normal, ordinary people. It's hard not to say something cheaper.

So how can we skillfully avoid this problem at this time?

When he asks you the price, please don't answer his price directly.

Let him know what kind of service you will accept first. What kind of results will you get. What role do I play in this weight loss process? This is something that you must explain clearly.

If he comes up and asks you the price, please ignore it.

You can use other words to distract him. For example. The customer asks you, dear, how much is the thin bag distributed by your circle of friends and how much is it?

Please don't answer. Before he knows about the product and the service he will get, you can ask him around his questions. Honey, how many pounds do you want to lose?

When he answers your question, you can continue to ask him before you remember. Have you ever experienced weight loss?

Go ahead and say it. When he asks you the price, if you haven't explained the value of the service clearly, then you can continue to change the subject.

Don't tell him until you have explained everything. Honey, it's cheap. A course of treatment 1740 yuan.

It is also fate to know each other. A course of treatment is on you 1650.

If it's too expensive. At this time, you can recommend him again. long-term treatment

That's the price of five boxes

If she thinks it's expensive, then you can continue to rub his pain points.

For example, honey, it costs your husband a pack of cigarettes. What else can I see if I spend it on myself? He is in a fog every day, and after smoking, he has nothing.

As for me, I lost a lot of pounds, and I thought it was quite expensive like you at that time.

But then I saw that my little sister had lost dozens of pounds, and the whole person was much more beautiful and younger than a teenager.

I had no choice but to buy a course of treatment. I paid 1740 at that time.

As a result, after I lost weight, many people around me wanted to buy it, so I started selling it.

You see, I'm doing well in a month now, and I can earn two or three thousand yuan.

So it's not too expensive. If you feel confident and want to really reduce it, then you can get a price for the second course of treatment. You lose weight. If a friend wants you, you can sell it to recover the cost of losing weight.

If you're afraid you can't sell it, it doesn't matter. If you can't sell five boxes the first time, you can return them to me after three months.

Everyone must remember this process. All the concerns of our customers. Many times, it is your previous concerns, so he has concerns, and you use yourself as an arrow.

For example, my husband won't let me lose weight.

Then tell me how your husband objected at that time.

For example, my family won't let me skip dinner.

Then you can talk about how you dealt with it.

What if I don't lose weight after buying it?

This question is simple. You tell him in a 100% tone that you won't lose weight after buying it. I promise a refund! Let go of 100' s heart

We should remember that we must respond to our customers with 100% confidence and tone during the whole transaction.

You must not be afraid in your heart. Many of our new agents are very, very afraid of saying that friends can't lose weight after buying them back.

Let us have no doubt. Why don't they blame you? Because you will pay a lot of service for them, and the value of service is more than the value of the product itself.

When you pay so much service, no one will blame you for saying that the products you sell are ineffective, and everyone knows that there are problems.

Therefore, in the whole process, don't have any doubts. You should tell him in a 100% tone to put a hundred hearts into losing weight with me. This time, I will definitely let you succeed.