(1) Add promotional information to greetings. Sincere smile, warm greetings, while incorporating the use of civilized terms such as "three-meter smile" and "two sentences", we can appropriately add brand promotion information such as "50% off the whole audience" and "a gift with a value of 298 yuan over 1000 yuan", so that customers can quickly understand brand activities in the shortest time, stimulate customers' desire to buy and promote brand sales.
(2) No interference service. In the process of sales, we should correctly grasp the temperature and scale of warm service and create a relaxed, harmonious and comfortable shopping environment for customers.
(3) Pay attention to the mode of delivery. In the transaction process, the shopping guide should deliver with both hands, leaving space for the customer in the middle. On the premise of facilitating the customer to pick up the goods, the cashier should deliver the change with both hands, pay attention to the delivery method and show the service details.
(4) after-sales inspection. On the premise of faithfully fulfilling the enterprise's return promise, establish the enterprise's reputation and reduce the customer's return cost. (1) requirements in the process of inspection with customers, and inform customers about the common sense of commodity maintenance in the process of inspection. When both parties are satisfied with the inspection, the receipt will be stamped with the official seal of "inspected" to play a normative role.
(5) Strengthen the use of Putonghua. The language should be cordial, the tone should be sincere, the tone should be soft, the language should be decent, and Mandarin should be used.
Second, member service.
(A), to create a good service environment for the member center
1, Greenland
Green plants should be placed indoors in the member center to create a comfortable and warm visual space, so that the member center can keep the air fresh and customers can enjoy the service with peace of mind and quiet.
2. Open video service
Open video service in the member center, broadcast corresponding video materials, publicize Ginza's powerful services and various preferential policies enjoyed by Ginza members, and let customers feel that shopping in Ginza Mall and becoming a member of Ginza are the most correct choice.
3, set up drinks, newspapers and periodicals
Tea, coffee and other drinks as well as newspapers and magazines are set up in the member center, so that customers waiting for business can patiently and quietly enjoy the intimate service of Ginza Mall.
(2) Strengthen information management and improve network services such as SMS, email and QQ.
1, warm greetings
Whether it is a traditional festival in China or an international festival, when the festival comes, a message of greeting and blessing makes people feel warm. Add birthday reminders to the existing database system, and receive birthday wishes from Ginza Mall on the birthday of Ginza members, so that members of Ginza can add a family affection and make the service of Ginza members different.
2, life tips
The fast pace of modern life has brought health risks to modern people. At present, health care is increasingly favored by everyone. Different seasons also have corresponding health care methods. When the seasons change, some tips on health care or other aspects of life remind Ginza members by SMS or email, and a sense of intimacy arises spontaneously.
3. Open a QQ group of members and inquire about their needs.
A computer network is set up in the member center, and a QQ group is set up by special personnel. Members can communicate freely in the group, put forward opinions and suggestions, so as to keep abreast of market information, grasp the dynamics of members and strengthen member management more effectively.
(3) Actively organize various member salon activities.
1. Cooperate with high-end yoga clubs, hold yoga knowledge lectures for female high-end members, offer yoga experience courses, provide a broad communication platform for members, strengthen contacts and exchanges with other service industries, and accumulate experience for diversified services.
2. Conduct lectures on health care and health knowledge for middle-aged and elderly members, so that health is deeply rooted in people's hearts and health guarantees happiness.
3. Cooperate with a famous clothing brand to hold a lecture on clothing color matching for high-end members, so that every member who loves beauty can learn to discover, recognize and package his own beauty, and create his own fashion and style through clothing matching. At the same time, the classroom can be brought into the shopping mall, which can directly improve the on-site sales, enhance the recognition of members to Ginza Shopping Mall, and strengthen the promotion and sales of clothing brands.
4. Cooperate with high-end jewelry brands and invite diamond card members to hold high-end jewelry appreciation reception. At the cocktail party, members will vote for the most valuable jewelry exhibits and hold a lucky draw. Jewelry exhibits are specially promoted on site, and all members who buy exhibits on site enjoy special prices and corresponding gifts.
(4) Actively carry out membership promotion activities.
1, luxury brand mystery discount is only for members.
Specially make distinguished membership cards for diamond card members. During the activity, diamond card members can get it at the member center with their membership cards. With this card, they can enjoy exclusive discounts of high-end brands in Ginza Mall. 2......& gt& gt
Question 2: How to improve the service level of shopping malls? Tell you the requirements of our shopping mall: smile at work, uniform hair sets, needless to say.
I think the most important thing is to do it: buy a service promise that you can return it if you are not satisfied.
Of course, there must be conditions: 1. The goods are intact and no one is damaged. 2. Have a shopping receipt. 3. During the service period (as the case may be)
Question 3: How to improve the service level of the store should be more reflected in the details, give customers a "humanized" service and provide more convenience for customers to shop!
Question 4: How to improve the service quality and level of shopping malls? Strict working attitude. Some waiters in the shopping mall talk and laugh at work, which makes customers feel incompetent. Service should be enthusiastic, and sincerely recommend suitable products for customers from the customer's point of view, so as to make customers trust.
Question 5: How do mall employees improve their services? 1. Establish a learning organization to improve the professional quality of employees as a whole; 2, create a positive organizational atmosphere, improve the enthusiasm of employees; 3. Incentive mechanism;
Question 6: How to improve the service quality of stores? I think the most important thing is smiling service, and the attitude of service is also very important. You can treat customers like consumers, and I think it will definitely have better results.
Question 7: Summarize how to improve your new image and service in the shopping mall. Write down some classic good sentences in a notebook and read them for a few minutes every day to cultivate a sense of language. After a long time, you will naturally be witty. This method has been used by many celebrities. As for the ability to sum up, you'd better read what you want to sum up several times, the first time to help you get familiar with it, the second time to understand the general content, and the third time to sort out the context.
Question 8: How to improve the service quality and after-sales service of shopping malls? First of all, the service quality and after-sales service of shopping malls belong to service (nonsense, hehe). Service is an active product. You can't just ask employees what's behind active service. First, the system. Don't say that your employees are not active. No matter how active people are, they will be lazy because of the loopholes in the company system, so a constantly improving system is very important, just like the laws of a country. You can't just educate them with humanity. We also need a system to restrain them. Second, the bonus system with good welfare is definitely a good initiative for employees. Finally, we can talk about execution. No matter how good the system is, if the supervision and execution are not strong enough, everything will be in vain! !
Question 9: How to increase the sales of shopping mall 1? Products should be placed scientifically to attract consumers' attention;
2, the implementation of heap advertising, in-store publicity;
3. Effectively promote and shape product differentiation;
4, the clerk's product and sales training, to retain customers;
5. Publish out-of-store advertisements to increase popularity.
Due to limited space, please leave a message at QQ74 182 10577 for detailed discussion.
Question 10: How to increase the proportion of shopping malls with poor sales? Hello, I think there are three points: * First, grasp the psychology of consumers: if consumers grasp the psychology well, they will get more loyal customers. These customers don't know whether they will buy again, but they will also recommend friends and relatives around them to buy, which will naturally expand sales and improve efficiency. To build a large number of loyal customers, we must grasp consumers' psychology, fully understand consumers' needs and desires, and adjust products, services, locations, pricing, promotions and so on at one time. * 2. Grasp the fashion trends and changes: At present, the main consumers are 16-45 years old, and these consumers are very sensitive to the fashion trends of commodities in the market. Shopping malls should keep up with fashion trends to better meet the needs of consumers. When competing with competitors for consumer groups, whoever changes quickly and has strong adaptability will get more consumers, thus expanding sales and improving efficiency. * Third, grasp the promotion method: There is no doubt that the promotion method should be grasped from time to time and should be closely watched. For seasonal promotion, holiday promotion, holiday promotion, new product promotion, etc. Consumers tend to take promotional products as their psychological bottom line. Doing more promotion has two advantages: (1) Consumers will be attracted by promotional products (direct discounts) or promotional activities (coupons, points, etc.). ), faster and larger purchases will consume some inventory, even if it is not much cheaper than the original price, as long as there is a discount. (2) Promotional activities can bring more consumers to the whole shopping mall. Customers come not only to buy discounted products, because these promotional products attract them, but also they will have more opportunities to see other goods in the store. Consumers always have demand, and the more goods they see, the higher the demand collision rate. * 4. Pay attention to products and services: Consumers tend to pay more attention to products and services (sales attitude, after-sales service, environmental sanitation, etc.). ). The word-of-mouth of shopping malls is extremely important. Consumers often say that the things in a shopping mall are not working now, the service is not working, and so on. In fact, what they sell may be exactly the same as other shopping malls, but after the service comes down, the consumer groups will naturally shrink. Therefore, we must not underestimate the threat of public opinion from consumers and pay close attention to services. * Finally, I hope my point of view can help you, thank you _