When customers enter the store, they are usually introduced. After the customer enters the store, it is recommended to keep a distance from the customers who wander after welcoming the guests and observe the customer's movements with the corner of his eye. Here are some classic words and related materials about customer opening remarks.

The first sentence of the classic words of customers entering the store 1:

"Beauty, what do you want to buy today?"

When customers enter the store, after more than 80% of the shopping guides are "welcome", there will be a conditioned reflex: "Beauty, what do you want to buy today?" If the meaning is similar, this seemingly ordinary sentence has laid the groundwork for your failure in this single transaction.

If you are a customer, when you first entered the store, the shopping guide asked what you bought today. What would you say? There are basically only two kinds: one is silence, and the other is "glance left and right". If you ask again, it is estimated that the customer will leave your store.

In other words, this sentence is a sentence to drive customers out, not a clever opening statement.

Why? Because the customer was wary of the salesman when he first entered the store, you can ask him what he wants to buy directly when he is wary of you. Customers instinctively have a stronger sense of self-protection, so they will respond to you with "looking around" and basically plan to leave the store.

The second sentence:

"You can try it if you like!"

After asking the first sentence "What do you want to buy today", most customers will reply "Just look around", so many shopping guides will follow the customer's ass, and the average customer may symbolically touch the products on the shelf, giving you the last chance to promote. However, many shopping guides said, "You can try it if you like."

There is nothing wrong with this sentence itself, but it is wrong to use it at the wrong time. In the past, customers increased their instinct of self-protection and then encouraged them to try, which naturally put more pressure on customers. Unless customers really like this product, they will bypass it directly.

The best opening is a non-sales opening.

Then, these words are all about driving customers out. What is the best way to receive customers? Let's see: non-sales speech.

The so-called "not selling", that is, not selling words, can be understood as boasting and chatting.

For example:

"Elder sister, have you eaten?"

"Beauty, the color of your hair is really beautiful. What color is it called? "

"Aunt, your watch is so cool. What brand is it? "

"Sister li, long time no see. Are you busy recently? "

After greeting, with these relaxed words, customers will naturally smile and then give you a response, which will shorten the distance with customers in an instant. This will greatly increase the transaction rate.

If the business is not good, customers will be scared away; Not for sale at the opening, most of them are sold.

Besides, what other topics should be paid attention to in the sales process?

Don't talk about subjective issues.

In business, it is best for salespeople not to participate in any political, religious and other topics involving subjective consciousness. Whether you are right or wrong, these are of no substantive significance to your sales! Professional store management sharing platform, search attention-13 14 terminal housekeeper.

Because some newcomers have just left and are inexperienced, it is inevitable to discuss subjective issues with customers. It seems that he has the upper hand because he is red-faced and thick-necked, but it's a pity that a business is ruined like this!

What's the point of arguing like this? Experienced shopping guides will start some discussions from the customer's point of view, but will lead the topic to the product to be promoted in the debate. For things that have nothing to do with sales, salespeople should put them all down, try to put an end to them and keep their mouths shut, because subjective problems are not good for our sales!

Don't exaggerate

Don't exaggerate the function of the product! Because in the days to come, customers will finally understand whether what you said is true or not. Salespeople should not exaggerate the function and value of products for the sake of temporary sales performance. The result is like a "time bomb". Once it explodes, the consequences are unimaginable!

Any product has shortcomings. Sales staff should objectively and clearly help customers analyze the advantages and disadvantages of products, help customers get familiar with products and markets, and convince customers. You know, any deception and lies are the natural enemies of sales!

Don't talk about privacy

We should understand the psychology of customers, not their privacy, not to mention our privacy as a conversation resource! Talking about privacy is also a common mistake made by many salespeople. "What does it matter if I talk about my privacy?" No! Even if you only talk about your privacy, you should come clean about your marriage, life and finances. Do these have any substantive significance for your sales? Don't! This kind of "gossip" talk is meaningless, wasting time and business opportunities you promote!

Ask fewer questions.

When talking with customers, do you keep asking customers "Do you understand", "Do you know" and "Do you understand what I mean"? Some people even take these questions as a mantra!

If you are worried that your customers won't understand you and keep questioning them in a teacher's tone, your customers will definitely resent it. From sales psychology's point of view, always questioning customers' understanding will inevitably lead to customers' dissatisfaction, which will make customers feel that they can't get the minimum respect, and then produce rebellious psychology. This kind of talk can be said to be a taboo in sales!

If you are really worried that your customers don't quite understand your explanation, you might as well get to know each other in a tentative tone: "Is there anything I need to explain in detail?" In this way, customers will accept you better. A word of advice to the salesman: don't treat customers as fools, customers are often smarter than us, and don't replace their advantages with our blind spots at will!

Avoid indecent words

Everyone wants to get along with people who are literate and capable, and is unwilling to associate with people who "curse" or "export filth". In our sales, the salesperson must not say those indecent words, which will inevitably have a negative impact on our sales!

People don't like indecent words, and the personal image of salespeople will be greatly reduced, which is something that must be avoided in the sales process! Be sure to pay attention, maybe elegant conversation will lead you to a shortcut to success!

The opening remarks of customers entering the store are all classic words 2 1. Customers entering the store are divided into two categories.

The first type: destination customers.

They may come straight to the point and put forward their favorite products or semi-clear customers, and want to buy a certain product, but it is not clear what kind and brand they want to buy.

The second type: loitering customers.

There are too many customers shopping in the mall now, some just pass the time, some are in a bad mood, and some just go to the building materials market to buy other materials and just pass by.

Wandering customers need space and time to appreciate our products after entering the store. The most taboo is to receive them immediately and then start talking. Its purpose is to shape the value of their products and guide customers to feel the value of their products.

2. Customers' five favorite opening skills.

New products, models and products.

Customers pay more and more attention to the style of products. Is it the latest and most popular?

Generally, the latest products are one of the biggest selling points in sales.

Recommended speech

1, "Sister, this is the latest model we just arrived. Let me introduce you to ... ".

2. "Hello, this is the most popular European style this year. It looks very atmospheric at home. This way, please I'll give you a detailed introduction. "

3. "Sir, you have a good eye. This kind of floor is the latest model developed by our company, which is very suitable for senior people like you. You might as well feel it. "

False rhetoric

1, "Miss, a new product has just arrived. Are you interested? " .

2. "Boss, this is our latest model. Do you like it? " .

3. "Miss, red is popular this year. Do you like it? " .

to promote sales

Recommended speech

1, "Miss, we are doing activities in our store, so it is the best deal to buy now!" .

2. "Hello, welcome to a brand. At present, all goods are 8.8% off, and you can get it if you buy more than 5,000 yuan ... ".

3. "You are so lucky, now you are offering a big discount, 50% off the whole audience."

4. "You are very lucky, and now you are doing the activity of buying a floor.".

5. "You are lucky, and now the discount is strong, with 8.8% off the whole audience."

worship

Recommended speech

Sir, you have a good eye. What you see is the latest antique floor.

Appropriate praise will make customers happy, and customers will feel that "whoever you give money to, you will be happy."

Uniqueness

For the products that customers like, you should express the rare effect of the opportunity and let customers seize this rare opportunity.

Recommended speech

1. "Our promotion time is these two days. After that, there will be no discount, so it is the most cost-effective time to buy now, otherwise it will cost hundreds more. Just use that money to buy more other things. "

Miss, this floor is the latest design by German designers. In order to ensure the uniqueness of the style, this floor is a limited production and limited sale style in China. It is recommended to buy as soon as possible. "

(of a commodity) sell like hot cakes

When customers have a good impression on products, we should strike while the iron is hot and create a hot-selling atmosphere.

Recommended speech

"1." So far, the local sales of this kind of furniture have exceeded 1000 sets. "

2. "This set of furniture sold well as soon as it went on the market, and has sold more than 100 sets."

The opening remarks of customers entering the store classic words 3. Opening remarks of customers entering the store

Judging from the products you choose, your work is usually quite reliable.

2, children, so cute! (Customers with children)

3. Nowadays, children are very naughty and lovely, but also learn to praise their advantages: your children are so cute!

Sister, your hair is really beautiful. Where did you do it?

5. You have a pair of good eyes. What you see is the latest and most popular.

I can see that you are humorous. I think you are a person who knows life very well. I really envy your lover.

7. From your product selection, I can see that your words and deeds are very simple, and I can imagine that you are a person who does great things.

8, you really know how to match, many people can't wear the effect, but actually don't know how to match. Of course, this is not easy to understand, because collocation is also art.

9. You have good taste, sir (madam). So far, this model is our best seller.

10, I think you are a woman with great taste.

From our conversation today, I think you are very

12, very beautiful. Really? Look at your talent. It goes well with my clothes.

13, these models you choose are very suitable for you, and they are the best products we sell here. There are many repeat customers Underwear should be cleaned every day, and it doesn't matter if you buy one more.

14, yes, the customer next to you says you have good taste!

15, so beautiful! Oh, really. Look at your figure. It goes well with my clothes.

16, I admire a man like you, and I feel comfortable talking to you.

17, I can see that you are very feminine and young.

18, your necklace makes your shirt look expensive!

19, I can see that you are a very careful person. Being your wife is really happy.

Look at your car, talk, temperament and clothes, and you will know that you are a successful person.

2 1, this dress seems to be made especially for you.

22. Your bag is special. Where did you buy it?

23. You look good in this dress. It looks very suitable for your complexion.

24. Your face is charming. You have a gentle and friendly expression on your face.

25. You look great in these glasses!

26. The clothes you are wearing today suit you very well. You think you are a person who understands life.

I can see that you are a man of great taste. You have such a professional knowledge of fashion (materials).

28. Your clothes are very traditional, but very personal.

29. You have a good figure and everything suits you. I really envy you.

I feel that you are full of energy. You must be a person who likes sports very much.

3 1, your suggestion is very good. I will definitely convey your ideas to my boss.

Wow, miss, your skin is really beautiful, white and tender.

You look neat. Your clothes are simple, but unusual.

34. You are really an expert. You know our brand very well.

35. Judging from the products you choose, it's very sad. You should be a leader.

You are in a good mood today. I can see that you are very lucky these days.