Dear members, hello!
In order to maintain a good and orderly internet trading environment and ensure that the appraisers' true intentions are not modified, Taobao will not interfere with the evaluation except for the following two situations:
A. There are foul language, pornography, abuse and words that violate the spirit of "harmonious society" in the evaluation;
B. Malicious evaluation of suspected peers
After the two sides reach an understanding through consultation, you can contact the evaluator to modify or delete your evaluation.
Please believe that communication starts from the heart. As long as the problem is solved in a sincere and timely manner, it will definitely touch the other party.
If the two sides cannot reach an understanding through consultation, I hope you can accept the suggestions and opinions given by the appraisers.
I believe you will do better in the future. Thank you for your support and cooperation!
What kind of evaluation will you accept? Taobao's "malicious evaluation" can be divided into two situations:
1) swearing, swearing and abuse can be considered as "malicious evaluation".
2) Bad evaluation caused by malicious competition among peers can be considered as "malicious evaluation"
Taobao customer service only accepts the evaluation of the above two situations.
Will the evaluation integral rule change? There is no change for the time being, and the previous integration method is still used.
Can the evaluation be changed? Appraisers have one chance to apply for change or deletion of the evaluation made.
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We are firmly opposed to this erroneous rule of generalizing. In today's high-speed development, under the premise of a harmonious society, Taobao has actually concocted such rules, shocking the people!
Question 1: What is a malicious evaluation? Of course, it is subjective and malicious, unfair and unrealistic, which violates the usual rules and deviates from the legal basis and the principle of people's livelihood. This is malicious! On purpose! However, Taobao seems to be confused with this definition. Actually, he came up with a statement that he only accepted swearing or peer competition, otherwise he would not accept evaluations for other reasons. This kind of practice of seeing the whole leopard from one point to another and knowing the world from one well is really against this era!
The second question: malicious evaluation, of course, should be based on facts and evidence, buyers and sellers should speak freely, so as to get to the bottom of the truth and finally judge whether it is malicious. As long as it is malicious, it must be deleted or modified. No matter who is unfair, both buyers and sellers should delete it. This is the basic truth known to all women and children. It is also the core of social integrity. Wouldn't it be extremely irresponsible for the members to simplify things and go through the formalities according to the new rules? Because, incorrect evaluation is popular, and sellers and buyers are missed!
The third question: Isn't it all justice not to curse? Let's imagine that if someone went to a health care product store and bought a condom, the buyer retaliated against the bad review because of the counter-offer factor: after I used the seller's product, both husband and wife tested positive for DIV and both got AIDS. Let's compare the new rules: no swearing! No peer competition! Who else will buy this store's products? In doing so, Taobao killed the seller, and by extension, all the sellers died. Why do buyers come to Taobao? !
The fourth question: Is it necessary for the seller to bear the bad reviews caused by the buyer's lack of knowledge structure or ignorance? For example, when we sell Bosideng down jackets, most experienced buyers know that Bosideng's colors are national unified digital codes, and the 54 colors of navy blue are also called black blue and the 56 colors of black, but one of our customers bought them and said that the colors were wrong. I said the number of the tag color, he said 54, and then he said it was black! I said, you want 54 colors. There's nothing wrong with that. The buyer insisted on hacking, so he gave me a bad review! We know that black and navy are close, and the color categories are very different, so customers are likely to be confused. So if you go to a professional color agency for inspection, I believe the buyer must be wrong, but who will go? And the whole Taobao people know that 54 colors are navy blue. Is this evaluation fair? But we are relatively new rules and will not accept them! So, do not mislead other buyers? I thought our navy blue was all black! In this way, is it not putting the cart before the horse and confusing people? In doing so, Taobao has not only failed to eliminate contradictions, but has intensified them, which has a reverse thrust on building a harmonious society!
Fifth question: Is Taobao an enterprise in China? Is it necessary to abide by the laws of China? Is Taobao's system big? China law big? An Anhui customer bought our down jacket in Sharon. I believe everyone will know Sharon's quality after buying Sharon's clothes, not to mention China's fine products, even ordinary down jackets are not made of rags! However, after a customer bought this dress, he commented that it was made of a rag in the supermarket (really). . . Oh, my God, our complaint failed. Taobao said that this is the customer's feeling, and he has the right to feel this way! As a result, we 1 10 reported to Hefei police. As a result, the buyer was called to the police station to reprimand (Regulations on Administrative Penalties for Public Security) and ordered to delete and modify the evaluation. If you want to verify, I can provide the phone number of Hefei police station. At that time, the police officer of the police station said that as a citizen, he had no right to spread the right to infringe on the reputation of other citizens anywhere. I have nothing to do with the police station in the buyer's hometown. 1 10 compared with Taobao Xiaoer's referee, I am speechless! What I want to ask now is: Is Taobao wrong or 1 10 wrong? We sellers are not sinners or enemies, but friends of buyers. How can such a policy convince the public? !
The sixth question: Taobao, has your new system and new policy been introduced? Have you received the questionnaire? Are you democratic? Have you listened to your users? 3 15 has come, protecting the interests of all buyers and sellers, and the new labor law is also being vigorously implemented. Building a harmonious society is deeply rooted in the hearts of the people, and the south is United in fighting the snowstorm. Under such a big background, I cry for Taobao! Is it because the tail is too big to drop that it makes a statement behind closed doors, ignoring the voices of millions of users? Is it because you are poor and forget to start a business? Ask Taobao people to think about it. How can you win the world from Yi Bei if you don't use this most common and primitive free means? Forget the hard support of millions of sellers? Forget the hard work and unpaid work of so many guardians? Have you forgotten countless spiritual expectations? You don't want to make progress, perfect the rules, and catch up with the pace of development. On the contrary, you run counter to it and simplify it. Spring has come, can winter be far behind?
The seventh question: A stone stirs up a thousand waves. Who is the statuette maker behind the scenes? Every seller wants to be a big seller, because soldiers who don't want to be marshals are not good soldiers. How much can a seller who doesn't want to be a crown earn? Of course, Taobao also hopes to gather stars here, but your rule is tantamount to thinking that horses are good and that horses don't eat grass. Is there such a thing in the world? Does Taobao like fake horses? Toy horse? ! Because, if this rule is implemented, it will inevitably lead to many unfair evaluations. Then, many latecomers will inevitably be suspicious. For example, one of our customers bought two businesses at the same time. Because of the bargaining dispute, they deliberately gave us two bad reviews and maliciously said that our clothes had quality problems. As a result, we took out the national authoritative test report and the complaint was successful! Taobao cancels one, but does not delete another evaluation? ! What is strange to us is that the same person, the same merchant, two bad reviews, and the same evaluation content, what is the reason for Taobao to withdraw one and leave one? ! As a result, a customer came to ask me today, I like this dress very much, but I hesitated because the evaluation was there; Let's have a look. Is this a bad sauce for chickens? ! Whose fault is this? Who do we want to calculate such a loss? I believe all my colleagues are busy sometimes. Excuse me, when you are serving a large number of customers, people keep asking, "Boss, is your later evaluation true?" How do you feel? Taobao implements such rules and spends a lot of sellers' energy to explain; The juxtaposition of sellers may ignore the risk of more bad reviews, because if you don't explain it, it's true, if you explain it, it's deceptive, and if you don't explain it well, there will be another bad review! The fundamental reason is that incorrect evaluation has not been eliminated in time. What's the new rule like Taobao, don't rush to see a doctor? ! And I met a quack. I should have treated acne, but I found hemorrhoids. Can it not be messy?
Question 8: How to protect the seller's third-party liability under the new Taobao rules? As we all know, we need express logistics to complete the bridge and link between buying and selling. Then because of the responsibility of the courier company, the buyer has a bad review. Is this for the seller, too? Is the seller a logistics company? For example, a customer took a photo of clothes yesterday, and we sent it out the next day, and arrived in Shanghai and Jiangsu Subei-Shanghai in three days. As a result, the seller brazenly commented that the 2 nd didn't arrive Can we control this? What do we use to limit express delivery? Express delivery is faster, do you want me to call you with bullets? In the face of such outrageous buyers, who will escort the sellers? There are even more unscrupulous buyers. Years ago, there was heavy snow in the south, national disaster, national disaster, military and civilian Qi Xin, heroic sacrifice, the party, the country and the government; The secretary, the prime minister and the governor personally came to the front line and announced that the people and relief materials would go first! At this point, where is the first qualification of your courier company's package! As a result, the buyer used this bad review to apply for a refund. Excuse me, how can there be finished eggs under overturning? The city gate is on fire, and the fish in the pool are affected! Is the new Taobao regulation implementing the "Left-wing League" of the Qin Dynasty and the "Julian" of the Han Dynasty? Can't help but make people stunned!
Question 9: Dear Taobao employees, faced with eight questions, can you put yourself in each other's shoes? If eight questions are equal to asking in vain, I think it may be the sorrow of yourself and all our members, the good news of the pat, and the opportunity of Yi Bei! Here, if the words are fierce, it is impatient to love you; If you don't agree, your rules lean to the right; If you watch sweat, it will hit you hard; If you raise your hand to delete it, stop at once. Millions of sellers are watching you: please give me the right to speak. I'm not your colleague, and I can't swear. . . Isn't Taobao everyone's Taobao? Is it your Taobao now? !
Question 10: There is an old saying in China, if you get it, you are sorry, but you lose the game. 10 let's not ask any questions. The tenth question is left to Taobao!
The article is clumsy and irregular, please be honest! -Welcome to the store during the down jacket king period.