I. Service tenet
People-oriented, continuous improvement, comprehensive nursing and key nursing
Second, the service concept
Guided by Scientific Outlook on Development, following the social work concept of helping others and helping themselves, through professional, standardized and standardized social work services, the clients can get comprehensive, high-quality and sustained care in physical, psychological, social and spiritual aspects, and improve the quality of life and the quality of life in their later years.
Third, the service objectives
1. Help the elderly get the resources they need and fight for their rights and interests.
2. Help the elderly to enhance their abilities, so as to overcome the difficulties in life and solve the problems they face.
3. Assist the elderly to actively participate in social activities, promote interaction with others, and enrich their later life.
4. Provide consultation for the elderly and their families to help them understand and accept their later life.
5. Provide consultation for the staff of the center to reduce their work pressure.
6. Social policies and central rules and regulations that affect the elderly and improve their living environment.
Fourth, the working principle
1. I believe that the elderly can be changed.
2. Respect the needs of different elderly people
3. Communicate patiently and actively with the elderly.
4. Establish a working relationship of mutual trust
5. Respect the right of self-determination of the elderly and give them more recognition.
6. Keep secrets for the elderly
Chapter II Service Contents
I. Professional counselling and referral services
1. institutional adaptation plan: provide guidance, consultation and counseling services for new residents or residents who can't adapt to institutional life, and contact and refer relevant services and resources to residents in need to help them adapt and integrate into institutional life as soon as possible.
2. Case counseling: provide one-on-one professional counseling and consultation for cases with psychological, emotional and behavioral problems to help them solve personal, social and family problems and meet individual needs.
3. Case management: for complex cases such as Alzheimer's disease cases and hospice care cases, social workers, psychological counselors, medical staff
Personnel, etc. Form an interdisciplinary team to conduct comprehensive evaluation and intervention, and regularly evaluate the service effect through case meetings.
4. Treatment group: provide group services for residents or employees with the same needs and problems, so that they can develop their potential, socialize and solve problems in the process of interactive games and sharing.
5. Psychological consultation and measurement: Psychological counselors conduct individual interviews or group psychological consultations with hospital friends and employees in need, and measure intelligence, personality and mental health through professional psychological measurement software systems and scales.
6. Sandplay therapy: This is a kind of psychotherapy that expresses the subconscious content by nonverbal symbols, which requires the guidance and analysis of professional psychological counselors or social workers.
7. Music soothing service: based on the theory and method of psychotherapy, with the participation of musicians, the parties can experience music through various special musical behaviors, thus eliminating psychological barriers and restoring or improving physical and mental health.
8. Serve Myanmar: through old photos, nostalgic items and nostalgic music, improve and maintain the communication ability of hospital friends, and strengthen their self-affirmation and self-confidence, especially those with Alzheimer's disease.
9. Follow-up after discharge and necessary referral services: provide follow-up services for some discharged hospital friends and give timely feedback on opinions and suggestions; At the same time, contact relevant social resources to provide necessary support services for discharged residents.
Second, develop educational services.
1. Volunteer management and development: actively explore and contact enthusiastic people inside and outside the hospital to become volunteers, and provide services such as visits for hospital friends. At the same time, strengthen the recruitment, registration, training and encouragement of volunteers to ensure the quality of service.
2. Diversified education courses for senior citizens' clubs: The coordination center senior citizens' clubs and their academic committees should reasonably set up diversified courses such as medical care, comprehensive science popularization, language and literature, entertainment and fine arts according to residents' interests and needs, so as to promote? Lifelong learning? Ideas.
3. Self-management and service: Support and coordinate the work of senior clubs according to their respective articles of association, and realize the goals of self-management and self-service.
4. China traditional culture education activities: Strengthen China traditional culture education through activities such as Tai Ji Chuan practice, tea culture group, Chinese medicine health care course and a hundred schools of thought contend.
5. Sensory stimulation: Stimulate the subjects in different functions such as vision, hearing, touch, smell and taste through different instruments and articles, so as to achieve the purpose of treatment.
6. Realistic orientation: assist residents to re-learn things around them and deal with the problem of cognitive and memory decline, so as to increase their confidence and make it easier for them to deal with various activities in daily life.
7. Life care service: provide residents with physical, psychological, social and spiritual care services through life education, life course review and interdisciplinary comprehensive care to improve their quality of life.
Third, social entertainment activities.
1. institutional adaptation plan: provide guidance, consultation and counseling services for new residents or residents who can't adapt to institutional life, and contact and refer relevant services and resources to residents in need to help them adapt and integrate into institutional life as soon as possible.
2. Snack making: organize friends and employees to make snacks from time to time to strengthen communication and exchange with each other.
3. Birthday party: organize birthday celebrations and dinners for hospital friends who celebrate their birthdays that month, and contact social enthusiastic enterprises to distribute birthday gifts or solatium.
4. Festival theme activities: In traditional festivals such as Spring Festival, Mother's Day, Mid-Autumn Festival, Respect for the Elderly, Double Ninth Festival, etc. , hold large-scale activities with distinct themes, such as gardens and parties.
5. Music sending activities: regularly organize members of the Center Art Club to visit the parks to express their condolences to the residents, especially the bedridden residents.
Seeking performance to promote the integration of the elderly and realize it? Health care for the weak? Target.
6. Friendship and overseas visits: assist enterprises, groups or individuals from all walks of life to visit the hospital, express condolences and get-together activities, and promote the integration of hospital friends into society.
7. Outdoor activities: organize residents to visit and exchange with other institutions and communities, or travel in small groups to maintain residents' sense of social participation.
Four. Support services for nursing staff
1. Nursing skills training: coordinate and carry out nursing skills training seminars or groups for the elderly to improve the technical level of nursing staff.
2. Caregiver Workshop: Provide emotional counseling and stress relief services for employees and their families in need, and maintain the physical and mental health of caregivers.
3. Contact with family members: Open family open experience days regularly to strengthen contact and communication with family members.
Verb (abbreviation of verb) spiritual service
1. Regular gathering of members: There is a Christian gathering place in this center, and members organize gathering activities regularly.
2. Blessing helps the heart: There is a Guanyin Building and a small Buddha Hall for believers, family members and employees to pray and other activities.
3. Fasting and release service: organize members and believers to fast and release activities from time to time.
4. Religious people visit condolences: On festivals such as the Spring Festival, religious people come to visit condolences and donate money.
Demonstration of intransitive verb radiation service
1. Internship arrangement for students majoring in social work: provide internship arrangement and supervision services for students majoring in social work in neighboring universities and other universities.
2. Visiting reception: receiving representatives of social work institutions from all over the country to visit the hospital.
3. Research and publication of topics: assist relevant institutions to carry out research on social work topics, organize research on topics funded by the Ministry of Civil Affairs, and publish them in professional social work journals or conferences.
4. Display and sharing of pilot results: compile a compilation of pilot experience in our hospital, set up a social worker exhibition room, and actively promote the pilot results to other institutions.
5. Supervision and consulting services: provide social work supervision and consulting services for institutions in need to promote the development of social work.
Chapter III Supervisory Duties
First of all, the supervisor has the following responsibilities to the Ministry of Social Work:
1. Policy suggestions and advocacy responsibilities, and regularly submit work or policy suggestions according to the requirements of Wuxi Social Workers Association (hereinafter referred to as the Municipal Social Workers Association);
2. Actively participate in conference forums, policy research, training and other related activities organized by the Municipal Council of Social Affairs.
Two, the supervision of social work institutions and employers have the following responsibilities:
1. Participate in the service quality evaluation of institutions, review related projects, and make suggestions on the promotion and decision-making of professional services of institutions;
2. Summarize and suggest the problems and situations of the team in time, adjust the service plan, optimize the service structure and improve the service effect;
3. Cooperate with the personnel department to evaluate the performance of trainee supervisors, assistant supervisors and frontline social workers in the team, and make suggestions on the recruitment, selection, training, post adjustment and dismissal of social workers in the team;
4. Assist social work organizations and employers to design, plan and supervise the working procedures in the service areas they are responsible for, and communicate and coordinate with social work organizations and employers according to actual needs, adjust service plans and optimize service structure;
5. Assist institutions, supervise and summarize the work flow, service quality and professional ethics of social workers within the team, and make suggestions and feedback to relevant institutions;
6. According to the actual situation in the supervised field, assist social work institutions to formulate various service record forms and working procedures for supervision, probation supervision, supervision assistants and frontline social workers in this field.
Three, the supervisor has the following responsibilities for probation supervision:
1. Conduct performance appraisal and evaluation on the work supervised by trainees;
2. Guide the trainee supervisor to intervene in the realization of the personal growth plan of the assistant supervisor, and assist him to improve his overall management and practical operation ability; Guide trainee supervisors to complete the review and approval of service records and summaries of supervision assistants and front-line social workers.
IV. The supervisor has the following responsibilities to the supervisor's assistant:
1. Cultivate the supervisory ability of the supervisory assistant, including guiding, formulating and tracking the personal growth plan of the supervisory assistant, and assisting him to improve the annual work plan;
2. Give them appropriate emotional support, etc.
3. Regularly arrange personal meetings with supervisors and group leaders, and hold supervision meetings at least twice a month. Follow up the difficult cases, groups or other practical work handed over by the supervision assistant;
4. According to the actual development stage of supervision assistants, arrange them to independently supervise front-line social workers to improve their supervision ability;
5. Guide the supervision assistant to make the annual service implementation plan of the supervision team and implement it;
6. Timely handle the feedback from the supervision assistant on the implementation of front-line social workers and services, and timely communicate with superior departments.
Verb (abbreviation of verb) The supervisor has the following responsibilities to the frontline social workers:
1. Be responsible for the overall planning of the business direction of the leading team, and supervise and standardize the working procedures in the responsible field and the professional ethics of social workers;
2. Provide professional guidance to social workers, hold regular personal supervision and team supervision meetings of social workers according to professional supervision procedures, review and approve the services of front-line social workers, and complete supervision records on time;
3. Improve the professional ability of team social workers, plan and organize the implementation of various forms of training.
4. Lead the team to explore and contact relevant social resources and expand new service projects;
5. Coordinate the relationship among social work organizations, employers, social workers, municipal social associations and other relevant departments to promote the effective development of services;
6. Regularly arrange meetings with social workers, and hold supervision meetings at least twice a month to guide front-line social workers to carry out at least one group;
7. Follow up and supervise difficult cases, groups or other practical work referred by social workers.
Chapter IV Duties of Probation Supervision
Trainee supervisors must obtain professional qualifications of assistant social workers or above, and have more than three years of practical work experience as frontline social workers.
1. Implement and complete the personal growth plan under the supervision and guidance;
2. Under the guidance of the supervisor, improve the annual work plan of this group and promote service development and other coordination work;
3. Routine rounds. Ensure that the elderly at each level are inspected twice or three times a week, mainly to ask about their living conditions, whether they have emotional and physical problems and communicate with them;
4. Communicate, exchange and cooperate with other professional teams to promote social participation services for the physical and mental health of the elderly;
5. Training, management and work guidance of volunteers;
6 according to the actual needs of the elderly and workers, to carry out the services stipulated in Chapter II.