In the era of continuous progress, job responsibilities are becoming more and more important to people. Formulating job responsibilities can effectively prevent the phenomenon of shirking work and shirking responsibility between departments or employees caused by unreasonable job allocation. So, have you mastered the format of job responsibilities? The following is the job responsibilities of the pedicure shop I have sorted out, hoping to help everyone.
General manager's job responsibilities
1, responsible for the daily operation of the company.
2. Formulate company policies and implement strategic planning.
3. Implement the business objectives and plans formulated by the board of directors, and implement the resolutions of the board of directors to maximize the social and economic benefits of the company.
4. Formulate specific business objectives and business plans of the company.
5. Grasp the market information, explore the market, adjust the business strategy according to the market demand, and optimize the business model.
6. Review the company's operating statements, control operating costs and improve the internal control mechanism.
7. Formulate and constantly improve the enterprise management mode.
8. Establish a management team and authorize it appropriately to realize division of labor and cooperation.
Responsibilities of the manager of finance department
1, directly responsible to the general manager.
2. Organize the company's economic accounting, organize the preparation and review of accounting statistics, and organize the preparation of financial budget and final accounts in time.
3, audit expenses, reasonable grasp the cost and expense standards.
4. Review the expenditure plans of various departments and stores, and report to the General Manager for approval.
5. Do a good job in the planned and balanced management of the company's funds to ensure the normal operation of daily operations.
6. Organize and implement the asset inventory of each department and store once a month.
7. Supervise all departments and shopping malls to implement various financial rules and regulations.
8, to carry out employee business training, so that each position can master financial knowledge.
9. Be responsible for checking and confirming the attendance and assessment of employees in this department.
10, standardize the company's financial system and related processes.
1 1. Perform other tasks assigned by the general manager.
Job responsibilities of human resource manager
1. Formulate and implement the company's human resource planning.
2. Be responsible for the application, employment and resignation of company employees.
3. Be responsible for the promotion, demotion and demotion assessment of company employees.
4. Be responsible for the induction, on-the-job and promotion training of company employees.
5. Formulate the company's relevant personnel management systems and processes.
6. Formulate and implement the training plan for employees of the company.
7. Responsible for the logistics support and management of the company's employees.
8. Organize and supervise the implementation of work plans and daily personnel management of various departments and stores.
9. Be responsible for the management, payment and control of employees' salaries, review the attendance data sent by various departments and stores, and pay employees' allowances.
10, formulate the appraisal management system for employees at all levels and guide relevant departments to implement it.
1 1. Receive and coordinate the administrative department.
12, directly responsible to the general manager and carrying out other work instructions issued by the general manager.
Job responsibilities of service manager
1, directly responsible to the general manager.
2. Be responsible for formulating and implementing the on-the-job and promotion training plan for departmental employees.
3. Be responsible for the design and implementation of the company's service processes and operating procedures.
4. Be responsible for assessing and supervising the services provided by the employees of the company except technology.
5. Be responsible for formulating policies and rules of the service department of the company.
6. Assist the company to repair and maintain the facilities and equipment of each branch.
7. Assist the company to pay special attention to the health and safety work of each branch, and supervise the personal and environmental health assessment.
8. Deploy the service skills and skills assessment of employees in each store.
9. Carry out other work instructions issued by the general manager.
Manager's duties
1, lead the staff in subordinate positions to do their jobs well, and set corresponding responsibility areas or corresponding division of work.
2. Train and strengthen the work quality of service receptionists, and strive to optimize the service process and service post division.
3. Evaluate the service process of the corresponding staff and retrain those who fail to meet the standards.
4, cooperate with the logistics department to do the corresponding inspection work, do a good job of recording and reporting the damage to facilities and the loss of goods.
5. Do a good job in the inspection of various services at the business site, and timely dispatch the corresponding post personnel to ensure the normal service quality.
6. Establish corresponding customer files, train employees to memorize the guest's surname, provide convenience for the next customer service, and promote the intimacy of the guests.
7. Establish corresponding service process regulations, strengthen the supervision and management of existing on-the-job personnel, collect customers' opinions or suggestions in time, and improve customer service.
8, timely stop and put an end to the guest's dissatisfaction or unreasonable contradictions in the bud.
9. Strengthen the safety awareness of corresponding personnel and organize the implementation of fire prevention and theft prevention training.
10, cooperate with other departments and superior managers to work separately and help each other to improve the overall work efficiency.
Technical supervision post responsibilities
1, in strict accordance with the company's system requirements, set an example and guide the technician team.
2. Maintain a high degree of consistency with the company and absolutely obey the company's instructions.
3. After receiving the task from the company or the superior, try to complete it and give timely feedback on the task completion.
4. Organize technicians to carry out skills exchange and training on a regular basis to improve the professional skills of technicians in the Group.
5. Discover the bad behaviors and irregularities of technicians in time and communicate with the corresponding technicians in time to guide them to correct their mistakes.
6. Be kind to technicians, respect their personal ideals and answer their questions as soon as possible. If you can't reply at the first time, clearly give the exact reply time, and discuss with the corresponding management personnel in time to get the reply result.
7. Assess the performance of existing technicians, and reward and punish them according to the company's corresponding system.
8. Technicians who are dissatisfied with the corresponding technicians' execution of the company's instructions and refuse to obey them will feed back factual information to the store manager and technical department in time to seek solutions.
9, technician rewards and punishments in oral, written and negotiated amount gradually upgrade processing.
10, technical supervision responsibilities and work directly to the manager and technical department.
1 1. When the company's system and documents are found to be imperfect, it is necessary to feed back the information in time, put forward corresponding handling opinions, and report them to the local manager and technical department.
12. Be tolerant and tolerant of other people's opinions and suggestions, seek common ground in differences and reach corresponding understanding.
13. The daily behavior of technical supervision is based on the daily behavior norms of the company's employees, study hard, and strive to improve personal cultivation and management ability.
14. Be responsible for the pre-job training of technicians in the store, and assess the first-level technicians on the principle of selecting the best among the best.
15. The technicians who complain to the guests in the process of customer service shall be punished and trained as appropriate.
16. Discover new technical projects or technologies in the market. After verifying the available projects, submit the corresponding project process and project feasibility analysis report to the technical department for the company's business project development.
17. Always pay attention to and train excellent technicians, including those from other companies, and help their stores or technical departments to import or introduce excellent technicians to improve the technical level of the company.
18. Never disclose business process secrets such as the company's business, mechanism, skills and corresponding processes to non-company personnel at any time and any place.
Job responsibilities of trainee technical supervision
1, in strict accordance with the company's system requirements, set an example and guide the technician team.
2. Maintain a high degree of consistency with the company and absolutely obey the company's instructions.
3. Strive to complete the tasks assigned by the company or superiors, and timely feedback the task completion.
4, cooperate with technical supervision to organize technicians to carry out skills exchange and training on a regular basis, and strive to improve the professional skill level of technicians.
5. Assist the technical supervisor to find the bad behaviors and violations of technicians, and communicate with the corresponding technicians in time to guide them to correct their mistakes.
6. Be kind to technicians and respect their personal ideals. Give an answer as soon as possible. If you can't reply at the first time, you should specify the reply time and ask the superior technical supervisor for the reply result in time.
7. Assist the technical supervisor to evaluate the performance of existing technical personnel.
8. Trainee technical supervision is directly responsible for technical supervision, which belongs to the dual jurisdiction of the technical department and the store.
9. When the company's system and documents are found to be imperfect, feedback the information in time and put forward corresponding treatment opinions.
10, good at accommodating other people's opinions and suggestions, seeking common ground while reserving differences.
1 1, the daily behavior of trainee technical supervision is based on the daily behavior norms of employees of the company, and efforts are made to improve personal cultivation and management ability.
12. Assist the technical supervisor to be responsible for the pre-job training of technicians in the store.
13. Assist the technical supervisor to train and communicate with the technicians who complain about the guests.
14. Learn from various aspects and look for new technical projects or technologies in the market. After verifying the available projects, submit the corresponding project process and project feasibility analysis report to the technical department to help the company develop its business.
15. Always pay attention to and train excellent technicians, including those from other companies, and help their stores or technical departments to import or introduce excellent technicians to improve the technical level of the company.
16. Never disclose business process secrets such as the company's business, mechanism, skills and corresponding processes to non-company personnel at any time and any place.
Duties of the supervisor
1, responsible manager
2. Be responsible for the attendance and assessment of employees in the store.
3. Be responsible for implementing the rules and regulations formulated by the company.
4, responsible for handling the daily complaints of the guests.
5. Be responsible for the daily affairs in the store.
6. Be responsible for making the phased work plan in the store and implementing it.
7, care about employees, understand the psychological dynamics of employees.
8. Fair implementation of employee rewards and punishments.
9. Carry out other work instructions issued by superiors.
Cashier's job responsibilities
1. Make cashier's accounting according to the consumption list, determine the charge amount, charge corresponding fees, and do a good job in the registration, accounting and storage of various consumption cards.
2. Receipt and change must be verified in words to be accurate.
3. Answer the customer's consultation patiently and accurately, and inform the person in charge of the site in time if it is too demanding.
4. Do a good job in identifying the authenticity of money. If counterfeit money appears to pay the bill, it should be politely refused.
5. Make accurate financial statements of the day.
6. Do a good job in financial secrecy and don't disclose work information to irrelevant personnel.
7. All employees with unfair work reasons will be prompted not to enter the cashier.
8, responsible for answering outside calls. Record the guest's request, contact number and reservation time in detail, and immediately notify all relevant personnel to make preparations for reception. Only record and transmit personal calls, not transfer them.
Responsibilities of seconded posts
1. After receiving the room arrangement information, allocate it in time according to the corresponding allocation table. Speak clearly and use polite language to avoid or reduce mistakes.
2, completes the technician's attendance assessment including rest to fill in the form.
3. Give verbal comfort and encouragement to the visiting technicians, and track and dispatch points according to the reasonable requirements of the guests and the dispatch list.
4. Inform technicians to stand by. Notify 3-5 technicians to stand by. Prepare to increase the speed of the point. Record the number of technicians on duty and check with the cashier after work.
5. For the mistakes in dispatching or the misunderstanding of technicians, we should be frank and explain clearly, or admit the mistakes in our work face to face and seek truth from facts.
6. Responsible for the protection and management of disposable articles and guest articles.
7, do a good job of dispatching records.
Job responsibilities of health workers
1. Clean public areas, including scraping corner lines, floors, glass, and cleaning public toilets.
2. Clean the cups used by the guests and disinfect them in strict accordance with the disinfection procedures.
3. Soak and clean the aromatic towels used by the guests and disinfect them in strict accordance with the disinfection procedures.
4. Receive linen carefully every day and arrange linen in a standard way.
5. Clean the guest room.
6. Clean the guest's leather shoes.
7. Keep the workshop clean at all times.
8. Complete other work assigned by the foreman.
Receptionist job responsibilities
1. Check the sanitation of the guest area before the market opens and follow up in time.
2. Check whether the articles in the guest area are fully equipped, such as whether the boiled water is full of combs and whether the roll paper is in place.
3. After the preparatory work is completed, stand at the designated place to greet the guests.
4. When the guests come, make tea towels and give timely and accurate feedback to the front desk dispatcher.
5. Replenish water for guests every 15 minutes.
6. After the technician orders, collect the guest's opinions in time. By the way, remind the guests that we have purchasing service, handle the complaints of the guests in time, and report to the superiors immediately if they can't handle them.
7. Assist usher in elevator delivery service, and welcome guests to come again next time.
8. Clean up the passenger area in time.
9. Register and improve customer files.
10, responsible for the custody of property within the jurisdiction.
1 1. Complete other tasks assigned by superiors.
Responsibilities of the usher
1, greet guests with service honorific smile, take the initiative to ask the number of guests, and bow when guests come or leave.
2. Ask the guests to choose the service items and areas and bring them to the corresponding areas. When the room is full, you should patiently explain to the guests and guide them to the rest area.
3. Try to remember the guest's name, habits, taboos and preferences, and register them in the guest history file to make the guests feel at home.
4. Be familiar with the service facilities and projects of the store, so as to answer the guests' inquiries.
5, responsible for the designated scope of public health.
6. Be responsible for collecting customers' consumption opinions, recording them and reporting them to management personnel for continuous improvement.
7, responsible for the elevator farewell guests.
8. Assist and cooperate with other posts to carry out their work.
9. Make a reservation and keep in touch with customers at any time.
10, and complete other tasks assigned by the management.
Responsibilities of logistics director
1. It is the core of all work to ensure the normal operation of the business premises.
2, properly arrange the accommodation of all employees, cooperate with the canteen dormitory work.
3. Apply for the purchase of all consumable materials, and carefully check and verify the materials stored in the warehouse.
4. Contact and cooperate to maintain all facilities, ensure that there are no abnormalities in business processes and ensure the normal operation of all facilities.
5. Take back the information of the resigned personnel and make corresponding records.
6, patrol each post work, eliminate all kinds of security risks.
7, supervise the health work of the corresponding post.
8. Manage the personnel arrangement of logistics posts, dispatch corresponding personnel in time, and ensure that logistics posts have corresponding responsible persons.
9. Cooperate with other departments and superior managers to improve the overall work efficiency.
Job responsibilities of the foreman
1, responsible to the supervisor, impartial, influence the unity of employees with good words and deeds, do a good job in employee service, implement democratic management, care for employees in life, and do practical things for employees.
2. Grasp and understand the employee's work performance and service quality at any time, report the situation to the supervisor in time, and regularly evaluate the employee's service level, work attitude and business skills.
3. Check the daily gfd and work discipline of employees.
4. Know the situation of the guests in time and do a good job of site management.
5, responsible for the overall health supervision in the store, to ensure environmental hygiene.
6. Supervise the whole hospital to submit a report to the superior supervisor for review in time.
7, patrol the work of each position, found that the problem is solved in time.
8. Be responsible for applying for the daily necessities of the store and ensuring that the spare items are complete.
9. Be responsible for the property management of the store and check the property at any time.
10, responsible for handling general complaints from guests.
1 1, responsible for the maintenance of daily utensils in the store and extending the service life of daily utensils.
12, responsible for staff scheduling, scheduling, floor staff leave and attendance.
13. Collect guest information and constantly improve "guest historical data".
14, responsible for the collection, return and registration of information required by employees.
15, responsible for the daily safety inspection of the store, put an end to potential safety hazards and report them in time.
16, responsible for the inspection of the daily facilities and equipment of the store, and timely guarantee the problems found to ensure the integrity of the facilities and equipment of the store.
17, set an example, rush ahead in case of difficulties, and assist in completing other tasks assigned by superiors.
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