Many technicians feel that they have low academic qualifications and poor learning ability, while others are young and learn quickly. Actually, that's not the case at all. In fact, if you record the problems accumulated in your work, keep asking the teacher, and keep asking the manager and the technical teacher in the store, you will be prepared.

Many people don't like doing these things. Some people think it's to curry favor, others think it's useless. But I persisted for three months, and I wrote a thick notebook, which I found useful.

Now, from project knowledge to problem analysis, from corporate stories to sales skills, I have practiced every link for more than a hundred times, and I have already learned it by heart.

I still remember that at that time, in order to make different customers feel the best about technology, my colleagues and I tried to explain each technology one by one, which lasted for nearly a week and finally got our own satisfactory results.

Besides, every time it's my turn to have a rest, I also like to go to different health clubs. In fact, the consumption of entry items in fitness clubs is not high now. Some people eat and drink this money, some people like to buy clothes, but I am not. I'm basically willing to visit other stores and be a customer myself. In this case, I will investigate the market and understand it.

Nowadays, customers always like to scare technicians, saying how cheap they are, how good their skills are, how active they are, and how distinctive they are ... If they can't clearly understand these situations, they will be very passive when facing customers.

The first impression determines whether the customer can accept us. Click on our clock:

We should be more careful about meeting strange customers for the first time. The pedicure forum has reminded us many times, especially in the first 30 minutes of the service process, that we can only serve our customers with our high-quality service and technology, get the initial approval of our customers, and further understand and observe our customers through consideration.

Because we don't know each other, we don't know who the customer really is and what his personality is. Only careful observation and serious service will leave a good first impression on the guests, and the customers will become our repeat customers, the next customers or even friends.

Strong anti-pressure and anti-strike ability is our weapon to conquer customers.

I remember the teacher said in the guidance class that if we want to be the best in choosing a service industry, we should all learn how to deal with the reasonable or unreasonable demands of our guests.

Here, I mainly emphasize how to deal with customers who are picky in eggs, or how to deal with customer abuse. In fact, this situation is also a test of whether we are qualified to take an hour.

For example, a person's quality is ten, the best and most polite is ten, and the worst is one. This critical guest quality is first-class, but you must not care about the guests in general.

If so, it proves that there is only one level of our quality. The service industry is definitely not doing well, so it is better to leave. Be sure to fight back to the death (if you really fight, there will naturally be public security organs).

Treat every guest correctly and rationally and raise our service level to the tenth level. I believe there is no guest that we can't conquer.