During the warranty period, during the normal use of the mobile phone, if the product has a functional failure or quality problem, it will be repaired free of charge after being tested by the authorized service outlets of Xiaomi Company and confirmed as a non-human product quality problem.
If purchased from Xiaomi official website, the warranty period is 12 months, counting from the date of receipt. If the mobile phone was not purchased in official website and the purchase invoice cannot be provided, the warranty period of 15 months shall be calculated according to the factory time of the mobile phone.
Xiaomi Company promises that there is no reason to return the goods within 7 days from the date of sale, and the quality problem will be replaced within 15 days, with a one-year warranty. You can submit an order application online or contact Xiaomi Customer Service Center to handle the return.
For on-site maintenance, if the maintenance time exceeds 30 days due to the maintainer or 60 days due to the manufacturer from the date of maintenance, Xiaomi Company will replace the new machine with the same model and specification for consumers free of charge.
If the maintenance is done by mail, and the maintenance time exceeds 30 days due to the repairer or 60 days due to the manufacturer, Xiaomi Company will replace the new machine with the same model and specification for consumers free of charge.
Xiaomi mobile phone product maintenance:
1. 1 year free maintenance of mobile phone failures caused by non-human reasons. Over 1 year, you can enjoy lifelong maintenance service at a small cost.
2. You can repair your mobile phone at Xiaomi Home and the surrounding authorized service outlets, or you can apply for after-sales service online and send it back to Xiaomi Company for repair.
3. All Xiaomi Home and authorized service outlets provide "1 hour quick repair" service within the warranty scope.