In today's society, various job responsibilities appear frequently, and formulating job responsibilities is helpful to improve the internal competitiveness and work efficiency. You have no idea when you draw up your job responsibilities? The following are my carefully arranged post responsibilities for after-sales customer service. Welcome to reading. I hope you will like it.

Job responsibilities of after-sales customer service 1 Job responsibilities:

1. Accept the inquiry of telephone users;

2. Solve customers' problems through effective communication and do a good job in system registration;

3. If the problem cannot be solved, report the problem to the team leader for acceptance in time;

4. Work completely and accurately according to the company's procedures, including complaint management procedures and data entry.

Requirements:

1. Technical secondary school degree or above, experience in call center customer service is preferred;

2. Good coordination and communication skills;

3. Typing speed is more than 30 words/minute.

After-sales customer service job responsibilities 2 job responsibilities

1. Help customers use the company's products efficiently;

2. According to the actual situation of customers, give customers professional network promotion suggestions and marketing programs;

3. Coordinate the service resources of relevant departments to provide customers with better online marketing services;

4. Maintain customer cooperation and improve customer satisfaction in an all-round way; Promote old customers to renew their contracts.

Post requirements

1, bachelor degree or above, major in computer or foreign trade is preferred;

More than 2.2 years working experience, sales related experience is preferred;

3. Strong communication and expression skills;

3. Outgoing, optimistic and enthusiastic about work; Strong sense of responsibility and self-motivation;

4. Knowledge of online marketing services such as search engine, B2B and B2C is preferred.

1. Provide services such as premium collection, insurance consultation, policy annual inspection, policy preservation and insurance claim settlement. For the area near the personal residence of the company's fixed customers;

2. Maintain the company's brand with the team, publicize the company's image, and publicize the basic concept of insurance in the responsible area.

3. Provide customers with professional family service financial planning;

4. Assist the supervisor to complete the tasks assigned by the supervisor;

1, responsible for customer relationship maintenance, such as change, security, claim settlement and consultation;

2. Regularly enter community colleges and other places to publicize insurance knowledge according to the company's plan;

3. For the secondary development of old customers, the company directly provides resources without digging by itself;

Qualifications:

1, college degree or above, major in finance and insurance is preferred;

2. Skilled use of office automation equipment and common office software;

3. Good language skills and strong communication and coordination skills;

4. Have a certain team spirit.

After-sales customer service job responsibilities 3 reception:

1, dealing with sales and after-sales problems and solving customer needs;

2, through the reception data analysis, formulate corresponding service plan, to provide customers with satisfactory after-sales service;

3. Collect customer information, classify after-sales customers and formulate corresponding treatment plans;

Refund:

1, Tmall background refund work, processing customer return refund request;

2. Deal with store activity return, return freight, etc.

3. Complete the comprehensive indicators of the store to ensure the ranking of the store in the whole industry;

Every day:

1, approval (check the setting of marketing activities to ensure that orders can be delivered in time on the day of approval, and reissue orders, lose parts and return parts through express delivery);

2. Comments (comments on the front 10 page of the store product, humanized reply, daily advertising evaluation of the store product, and bad reviews during telephone call back).

After-sales customer service job responsibilities 4 1, make after-sales report and send it to the corresponding person in charge;

2. Organize and summarize daily after-sales business data and archive paper materials;

3. Responsible for sorting and archiving after-sales customer data;

4. Be responsible for filing and keeping inspection data;

5. Responsible for after-sales internal work orders and business invoicing;

6. Responsible for making monthly after-sales service performance and submitting it to the financial audit;

7. Responsible for monthly after-sales KPI.

8. Assist department leaders to write statements and various reports;

9, other work assigned by the leadership.

After-sales customer service job responsibilities 5 job description:

Job description:

1, according to the actual business situation (mobile learning platform), docking with enterprise customers (mainly with enterprise training and related departments), independently responsible for operating services;

2. Collect customer feedback requirements and connect with technical developers;

3. Help customers build and train on the homepage of the platform to improve user activity and activation rate; Collect data of industry customers and key customers every week;

4. Responsible for making relevant PPT and showing it to customers;

5. Organize customer-related information and make daily platform resources (courses, question bank, etc.) online. );

6. Assist lecturer training to meet the needs of customers in the later stage of training, and assist key customers to conduct on-site examinations and live broadcast operations;

7. According to the customer's use of the platform, functions and data display, put forward relevant suggestions and guide the next work.

Job requirements:

1, team spirit, strong language skills, careful work, able to guide from the customer's point of view;

2. Strong adaptability, strong learning ability, active thinking and strong logical thinking ability.

Wages and benefits:

1, buy six insurances and one gold when entering the job, and rest on weekends;

2. Annual salary adjustment opportunities and convenient transportation around the subway;

3. Paid annual leave, holiday activities and benefits, birthday parties, etc.

4. Expand internal and external training, and hold irregular domestic and international tours every year;

5. Comfortable and harmonious working atmosphere, providing employees with facilities such as refrigerators and microwave ovens;

Personal development: provide all-round training, promotion opportunities and competitive salary in the industry to protect your growth.

After-sales customer service job responsibilities 6 Job content:

1. Deal with medium and bad reviews, appease customers' emotions in time, and reduce medium and bad reviews and customer complaints.

2. Handle the return and exchange of orders in time; Try to guide customers to reduce returns and refunds.

3. Be familiar with the operation of erp system, track the delivery and logistics of orders, and solve problems in time when found.

4. Timely feedback product problems and customer needs, properly handle customer complaints, and appease customer emotions;

5. Cooperate with other work assigned by superior leaders.

After-sales customer service job responsibilities 7 1, assist department heads to handle daily back office affairs and department report statistics;

2. Follow up customer complaints and solve customer after-sales problems;

3, customer file management and customer service, improve customer satisfaction;

4. Be responsible for handling customer complaints, maintaining machines and returning goods according to the return policies, standards and procedures, and handling return goods for customers;

5. Classify, summarize and count customers' opinions, complaints and suggestions, understand the authenticity of the incident and analyze the situation;

6. Handle the development progress of new customers' products and track the implementation results of product projects.

Responsibilities of after-sales customer service 8 1 Responsibilities of after-sales customer service

(a) system construction: organize the establishment and improvement of production technology management regulations, systems and production technology work standards.

(2) Technical supervision: organize and implement technical supervision in the process of equipment installation and production.

(3) Energy-saving and metering management: analyze energy-saving, formulate energy-saving measures, prepare and improve energy-saving planning scheme, and improve the economy of unit operation after power generation; Establish the company's measurement standards and measurement management network, and prepare the company's measurement account to ensure the accuracy and reliability of the value transfer.

(4) Reliability management: analyze equipment data and maintenance data, evaluate and analyze the reliability of unit operation, and propose improvement measures to ensure the safe operation of the unit.

(V) Risk assessment: Guide and supervise all departments to conduct risk assessment on the company's production, operation and management activities in accordance with the Risk Assessment Manual, formulate effective preventive measures and supervise their implementation, so as to realize risk pre-control.

(6) Scientific and technological progress: making scientific and technological development plans and organizing their implementation, collecting scientific and technological information and scientific and technological achievements, conducting technical consultation, participating in the examination and approval of scientific and technological projects, and conducting post-implementation evaluation; Collect, discuss, recommend and publish scientific papers.

(7) Maintenance management: responsible for the review, approval, implementation and supervision of the maintenance plan, and organizing the preparation of the quota of spare parts and consumables for tools and equipment.

(eight) maintenance technology: organize the preparation of maintenance systems and procedures and supervise their implementation; Put forward maintenance technical scheme and carry out technical research.

(IX) Technical transformation project management: organize the renovation of the company's production devices and their subsidiary systems, review the countermeasures, prepare and jointly review the feasibility report, and organize the implementation and evaluation.

(10) technical data management: collect and sort out the project completion data and related technical data after the unit is put into production.

2 Taobao customer service job responsibilities

1. Communicate with customers through Ali Want Want, answer all kinds of questions raised by customers, and conclude the transaction.

(1) is responsible for collecting customer information, understanding and analyzing customer needs, and planning customer service plans.

(2) Responsible for effective customer management and communication.

(3) Responsible for establishing a customer service team and training customer representatives and other relevant personnel.

(4) Visit customers regularly or irregularly to check the maintenance of customer relationship.

(5) Be responsible for developing and maintaining good customer relations.

(6) Responsible for organizing after-sales service of the company's products.

(7) Establish after-sales service information management systems such as customer files and quality tracking records.

2. Be responsible for tracking the delivery trend of goods in time and communicating with users in time to avoid user dissatisfaction.

3. Communicate with customers through Ali Want Want, answer all kinds of questions raised by customers and reach a deal.

(1) is responsible for collecting customer information, understanding and analyzing customer needs, and planning customer service plans.

(2) Responsible for effective customer management and communication.

(3) Responsible for establishing a customer service team and training customer representatives and other relevant personnel.

(4) Visit customers regularly or irregularly to check the maintenance of customer relationship.

(5) Be responsible for developing and maintaining good customer relations.

(6) Responsible for organizing after-sales service of the company's products.

(7) Establish after-sales service information management systems such as customer files and quality tracking records.

4. Be responsible for tracking the delivery trend of goods in time and communicating with users in time to avoid user dissatisfaction.

3 Taobao customer service job responsibilities

Through Ali Want Want's after-sales communication with customers, answer various questions raised by customers and reach a deal.

(1) is responsible for collecting repeat customer information (after-sales customer service needs to add all customers who shop online as friends), understand and analyze customer needs, and plan repeat customer service plans.

(2) Track the after-sales problems left over from the previous day (checking parts/extending express delivery time/goods damage/replenishment/exchange/return/application for refund/customer rights protection), register separately, track the logistics delivery situation of the previous day, communicate with express customer service and customers in time for the orders that are not inquired, and actively extend delivery time; Track the previous day's evaluation, evaluate and explain each evaluation, and make excel statistics on the poor evaluation), and be responsible for effective customer management and communication.

(3) Responsible for establishing a customer service team and training customer representatives and other relevant personnel.

(4) Visit customers regularly or irregularly to check the maintenance of customer relationship.

(5) Be responsible for developing and maintaining good customer relations.

(6) Establish after-sales service information management systems such as customer files and quality tracking records to classify old customers.

(7) Cooperate with pre-sales to give discounts to VIP in the store.

(8) The customer service of the finance/courier company/warehouse keeper shall communicate with the competent contact person accordingly.

(9) Cooperate with pre-sales to promote the operation of the shopkeeper and Weibo.

(10) Make corresponding statistics on the number of products traded/actually traded every week and inquire about product information in time.

Responsibilities of after-sales customer service 9 1. Organize, collect, check and enter the company's warranty card.

2. Bind the service documents according to the specified time for the supervisor to check.

3. Check the inventory and samples in the system with the shopping mall.

4. Regularly handle the maintenance and warehousing of defective parts.

5. Can accept repetitive work and complete other tasks assigned by superiors.

After-sales customer service job responsibilities 10 1, can help contact customers and do a good job of pre-sales and after-sales service;

2. Visit customers regularly or irregularly to develop and maintain good customer relations;

3. Maintain customer relationships, communicate with online customers at any time, understand customer needs, and deal with various problems raised by customers;

4. Collect and analyze merchant data, and feed back the latest information in time;

Job responsibilities of after-sales customer service 1 1 Job responsibilities:

1, excellent endurance, can cope with all kinds of customers.

2, pay attention to work efficiency, timely and professional reply to the buyer's consultation and reply, and answer any questions;

3. Treat customers with passion, enthusiasm and patience;

4. Do things seriously, have a good attitude, do not conflict with customers, and do not shirk;

5. Handover work with other customer service personnel and handle after-sales work.

Qualifications:

1, high school education or above, over 20 years old;

2, familiar with the basic operation of the computer, typing speed of more than 50 words/minute.

3. Honest, hardworking, responsible, patient and meticulous in dealing with buyers, with good understanding and communication skills.

4. Require at least two months of after-sales experience in Taobao customer service, and I am interested in the development of e-commerce.

After-sales customer service job responsibilities 12 1, daily after-sales customer service scheduling, after-sales customer service chat record viewing, improving after-sales customer service response speed, typing speed, service attitude, etc. , find important problems in time and register and feedback to the customer service supervisor;

2. Feedback of quality problems: Through evaluation management, after-sales quality report or other channels, the buyer can find out the reasons for frequent quality problems and form a form to feed back to the supervisor or production department;

3, erp system operation analysis and research and development, improve the after-sales customer service erp operation ability and level;

4. Manage the voice of store customers, analyze and check negative comments regularly, arrange telephone return visits for key comments, and improve the dynamic dsr scores of all stores;

5. Daily refund, payment and after-sales customer service update;

6. Train new people, make training plans, and motivate customer service team members to achieve monthly goals;

7. Provide good promotion space.

Job responsibilities of after-sales customer service 13 Job responsibilities:

1. Arrange hotel rooms and vacation itineraries of the health base according to customers' needs;

2, hotel room management, query the booking situation of each travel network;

3. Track the orders of various travel networks, register them in detail, formulate and communicate the orders;

4, pay a return visit to customers, keep in touch with customers, timely reflect the relevant information and problems of customers;

5. Answer customers' questions and introduce related tourism products and hotel products fluently;

6. Other tasks assigned by the company.

Job requirements:

1, good at writing and language expression, active and keen in thinking;

2. Clear mind, quick thinking, good sense of sales and service, patient and meticulous work;

3. Love the aged care service;

4. Work experience is not limited, and fresh graduates are welcome to join.

5. Have good professional ethics, be practical and steady, be careful in work and have team spirit.

After-sales customer service job responsibilities 14 1, arrange daily delivery;

2. Communicate the after-sales situation with customers and handle after-sales matters;

3. Dock with the factory for the quality reasons of the factory and provide detailed unpacking reports;

4, delivery back to the warehouse, exhibition hall back to the warehouse product inventory and handover with the warehouse;

5. All deliveries and after-sales services shall be reported in the form of daily reports;

6, after-sales treatment to make on-site service list;

7, statistical after-sales management analysis table;

8. Record and summarize employee attendance;

9. Summarize last week's delivery and after-sales treatment, and plan next week;

10, after-sales problems caused by customers, and fees and statistics charged by customers;

1 1, temporarily complete the work arranged by the leader.

After-sales customer service responsibilities 15 1. Provide product consultation and after-sales technical services to users through telephone, email and remote tools.

2. Understand and correctly use various software tools to browse accounts, troubleshoot and solve problems.

3. Communicate effectively with merchants through telephone support, and provide professional services and effective information.

4. Send relevant auxiliary materials by email to meet customer requirements.

5. Assist the superior to deal with daily office problems and temporary problems.

6. Collect customer information and comply with confidentiality agreements and business conduct requirements.

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