1. Good mentality, tolerance and forbearance

2. Honesty, as promised.

3. Good knowledge.

4. The premise of limited technology (providing additional services to make up for technical defects)

5. Establish customer files (classification ABC)

6. Encounter customer problems (take full responsibility for solving problems)

7. Customer requirements:

1) attention, otherwise there is a sense of loss.

2) Customers demand to be heard (difficulties, problems)

3) Customers require us to provide professional services.

4) Respond quickly to solve the problems raised by customers (indicating that they attach great importance to customers' opinions).

8. Take the initiative to contact customers and don't let them find you.

9. Establish a customer file (classified ABC), the reason for the purchase at that time, my promise at that time, and my current situation.

Forms, procedures and satisfaction with products or services. (Ask AB customers to introduce new customers to you)

10 humanized service, one center, customer background. Two basic points, emotional lines, win in details. (Put a small gift in each box), the customer will compare the people who provide services to him. Peer.

1 1. Solutions to product quality problems: 1. Timeliness (feedback) 2. Speciality 3. Tolerance and forbearance 4. Instruct customers and how to solve problems.

12. Ideas for solving service problems: 1. Record of service process for solving problems for customers Table 2. Dare to take responsibility, don't pass the buck. (in person or by letter)

12. Summarize the experience and lessons. (Encountered at work)

13. Greeting cards

14. Profession, personality and good attitude.

Present situation of after-sales service in domestic lubricating oil industry