Legal analysis: you can communicate and negotiate with the other party to solve the problem. If negotiation fails, you can prepare relevant evidence and bring a lawsuit to the court.

Legal basis: Article 35 of the Regulations on Property Management, a property service enterprise shall provide corresponding services in accordance with the stipulations of the property service contract.

The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.