20 19 Gym Front Desk Work Summary Part I
I. Self-evaluation
Soon, 20 19 passed again. Unconsciously, I have been working as a front desk in the gym for nearly xx years. I took a big step from strangeness to familiarity. Through several years of work and study, I have benefited a lot, and I know how to keep fit in the right way. This is very important, because only by being familiar with the methods and skills of fitness can we better serve our customers and let them achieve the expected effect of fitness.
Second, the needs of customers.
With the improvement of material life, people's lives are getting better and better. Besides enjoying eating, drinking and having fun, many people neglect their health. We need to guide them into our fitness activities to make every friend's health better and better. With people's attention to fitness, more and more people will take part in fitness activities, so we need to attract them.
Third, the formulation of the plan
In fact, I think we can draw up a suitable fitness plan for each member according to his different fitness purposes and teach them fitness skills and precautions. This will make their fitness effect more remarkable, and also avoid injury or muscle deformation caused by improper fitness. This can save a lot of unnecessary troubles for customers, and also allow customers to participate in fitness activities with more confidence under our service. I believe in word-of-mouth effect. If its fitness effect is remarkable, friends around me will soon participate in our fitness activities under their leadership.
The next two to three months will be a crucial period. With the coming of xx holiday, I think we can change our strategy and focus on students, because this is their holiday and they have more time to exercise. I think we can launch student activity cards, or xx holiday package cards for students, or give students free experience cards for some time periods. Let them participate in the feeling.
20 19 Gym Front Desk Work Summary Part II
Time flies and a new year is coming. In the coming 20 19 years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now make a summary of the work of 20 19.
First, the basic content of the front desk work
The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. I started working as a receptionist in 20xx, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.
Second, the experience and lessons of the front desk work
Before working in XXX enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.
Third, the next work plan of the front desk
Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!
20 19 Gym Front Desk Work Summary Part III
I have been working as a receptionist for almost xx years. This is my first job, where I changed from a student to an employee. Here, I learned more knowledge and skills and improved in all aspects. Especially with the support of the leaders and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can grow, learn and improve my quality in my work.
Now I will summarize the work of the past year as follows:
I. Daily work
1, things should be detailed, organized and standardized.
The work at the front desk is trivial, such as answering transfer calls, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with my work, sometimes I couldn't handle things, and I was in a hurry, and my heart was particularly anxious and irritable. I once doubted my ability and felt that I couldn't do my job well at all. Sometimes, although the work has been completed, some details have not been noticed in the course of the work, and things seem chaotic. The efficiency is also low. After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we should first make an overall plan for the work, and then start with the details to maintain a good working condition and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, I have been able to better arrange my work as a whole, and I have tried my best to properly handle the details of my work and try my best to give you the best support and service. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.
2. Keep in good working condition.
Low people are kings, and low land is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height and correct my work attitude.
3. Learn communication and teamwork.
Communication is an indispensable ability for a person to survive in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In my daily work, communication is basically smooth, but there are also many problems. When something happens, in many cases I lack enthusiasm and initiative in communication. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. Be proactive and solve problems in the first place. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better.
The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, actively cooperate with colleagues, unite and cooperate, in order to do a good job. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.
Second, strengthen their own skills and literacy.
Walking out of school and entering this field for the first time, my ability and experience are very lacking. After nearly a year of study and accumulation, I have been able to ensure the normal operation of all the work in this position, but I still lack a lot. I also look for shortcomings in my work, study hard and cultivate my ability. What I deeply understand is my foreign language. Sometimes, because I often can't speak English, I will be very anxious to receive a phone call from a foreign guest or a visit from a foreign guest, so I will strengthen foreign language learning in the future. I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.
Three. Work achievements and existing problems
1. Now I have been able to deal with all the work at the front desk in an orderly way. Especially after the CEO summit, I learned a lot about the reception and layout of the venue.
2. Existing problems.
(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet.
(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with your own understanding of tasks and instructions, and your own flexibility and movements.
(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs.
I will solve the above problems in my future work.
In the past year's work, I have learned a lot and grown a lot. I really appreciate the tolerance and support of the leaders, so that I can have such an opportunity to work, study and grow. Thank my colleagues for their help and support in my work, which has made me progress so much. In the next work, I will make persistent efforts and do better.
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