The problems left by developers are usually divided into two categories: first, the quality of houses is not up to standard, and some developers cut corners and rush the construction period during the construction process, resulting in cracks in the walls of houses, and frequent failures of water supply and heating facilities after the owners move in. Second, the community planning is not in line with expectations, and the layout of some communities is different from that after buying a house, such as the reduction of green area.
(2) The supporting facilities of the living environment are not satisfactory.
The common environmental problems in the residential area include: the sanitary cleaning in the building and the residential area is not timely, some owners' worn-out items in the building are unattended, and the location of garbage trucks (barrels) affects the daily life of the owners.
The problems of supporting facilities are: insufficient parking spaces, too few fitness and entertainment facilities, and untimely maintenance of public facilities.
(C) the property services are not up to standard
(4) The price and items of property charges are opaque.
(five) emergency treatment is not timely.
Second, can you not pay the property fee? Generally speaking, the owner must pay the property fee, but in the following circumstances, the owner may not pay the property fee:
(1) Before the owner has taken over the house, the owner may refuse to pay the property management fee;
(two) the property company does not have the original approval document of the price management department, and the owner may refuse to submit it;
(3) The property management company can refuse to pay the water, electricity, gas and other expenses that are not within the scope of the owner's payment.
Third, the solution of residential property disputes (a) the two sides resolved through consultation and mediation.
Property management civil dispute mediation includes civil mediation and administrative mediation. In civil mediation, the two parties to a dispute jointly select an institution and an individual, and the third party proposes a solution according to the opinions and authorization of both parties, which is agreed and implemented by both parties, thus solving the dispute. However, such mediation has no legal effect. After mediation, if one party refuses to perform the agreed matters, the dispute remains unresolved.
Administrative mediation of property management disputes shall be conducted by the competent government, but if one party fails to comply with the implementation, it must be resolved through other means.
Civil mediation and administrative mediation are different from arbitration or litigation mediation. Mediation in arbitration or litigation is a link in arbitration procedure and has no independence.
(two) to resolve property management disputes through arbitration.
According to the provisions of China's Arbitration Law: "Contract disputes and other property rights disputes between citizens, legal persons or other organizations with equal subjects may be arbitrated."
The jurisdiction of the arbitration tribunal over property management disputes is based on the agreement approved by the parties. There are two ways of arbitration agreement: one is to stipulate a clause when the contract is concluded, stating that once a dispute occurs, it will be submitted to arbitration, which is called arbitration clause; Another way is to temporarily reach a written agreement and submit it to the arbitration tribunal after a dispute arises between the two parties.
(three) through litigation to solve property management disputes.
The litigation procedure of civil disputes over property management generally has the following steps:
1. One party (plaintiff) submits a complaint and brings a lawsuit to the court;
2. After filing the case, the court will serve a copy of the complaint on the defendant;
3. The defendant filed a defense;
4. Court session: investigation, debate and mediation;
5, the production of mediation or first-instance judgment;
6. If neither party appeals, the judgment will take effect; Or one party refuses to accept the appeal and enters the second instance procedure;
7. Trial of second instance: making a conciliation statement of second instance or issuing a judgment of second instance, which is the final judgment, and the above contents shall not be mentioned;
8. implementation.
In contemporary society, there are actually many disputes about property, because many residential property companies collect fees indiscriminately, but there are also many residential owners who do not pay property fees, which will lead to contradictions and disputes. At this time, they can go to court.
Then the above is the relevant content of the reasons for complaints about property disputes.