Model essay on personal work summary of bank account manager 1 This year has really made me grow and improve a lot. I feel that I have been moving in a stable direction many times. This was the case last year. As a bank account manager, I have a great responsibility. I also felt a lot of pressure this year, but I adjusted my mentality, maintained a correct attitude at work and continued to play well.
At work, I always hope to create higher value and maintain the image of the bank. I also hope to continue to do a good job in the happy stage, manage every employee well, always implement the principle of customer first, and ensure the interests of customers at work. This is my salute as a customer. I believe I can do all these things well, and I can't keep a good attitude in everything. But I prefer to do this well in my work. This is a professional quality that an account manager should have. I must keep a good attitude at work. I should always pay attention to these. Now, including the future, these are all worth thinking about. I also believe that I have the ability to do this well.
Furthermore, as a manager, my words and deeds must be standardized, because I influence all employees. I also believe that in the next stage of work, I can continue to deal with these related work. As a manager, I must set an example. I have been implementing this principle for a year, and this is always the same. I also believe that I can continue to handle these details in the next stage of my work. Continue to do a good job in related fields. I believe I can do a good job, and constantly improve the quality of service with the interests of customers as the center. Sometimes the job of a bank is to serve. In the new year, I will continue to implement the relevant regulations, improve the overall business level, be a qualified and excellent account manager, and contribute to the bright future of our xx Bank.
Although the past year has passed, I will continue to implement my work and handle the next stage. As a manager, I will do everything well in my daily work. I will treat my work more cautiously to ensure that the interests of every customer of our bank can be maximized and constantly improved in the current work. In my work, not everything can be ignored. Some things should be taken seriously. Looking back on my work in the past year, I have many feelings. I will make persistent efforts in my future work, keep the fine tradition of our bank, let everyone feel the joy of work and create more value for the bank.
Summary of personal work of bank account manager: In my own words, "this is the first time that I have officially stepped onto the work platform for many years", and I almost lost the election unexpectedly. Competition made me feel pressure from the beginning, that is, from then on, I was more energetic in my heart and I had to work hard. Fortunately, I didn't live up to my life. He thinks so and does so. Over the past year, I have closely followed the work pace of the leading group of the sub-branch and completed all the work well around the work focus of the sub-branch. With wisdom and sweat, with actions and results, I have embodied the spirit of dedication and selfless dedication.
Up to now, I have increased 10000 yuan, completed% of the plan, discounted three acceptance bills with the amount of 10000 yuan, completed intermediary business income of 654.38 yuan+10000 yuan, and completed personal deposit of 10000 yuan. At the same time, I also successfully completed fund sales, credit card and debit card marketing, completed the online banking system of China Construction Bank, a power supply company, and assisted branches in the research and development and promotion of the real-time electricity bill collection and payment system.
First, customers are the first, and deposits are the center.
In my work, I always set up the concept of customer first, take the customer's affairs as my own business, worry about the customer's urgency, think about the customer's thoughts, and always achieve "three diligence" in working methods, diligent in moving my legs, diligent in hands and diligent in thinking, so as to win the support of customers for our business. I can be a serious and responsible person in my work. He found more information from a company's secretary resource online. Financial personnel capture information in a humble sentence, feedback and track it in time. After all, nearly 27 million funds arrived at the beginning of the year, which achieved a "good start" and laid a good foundation for banks to increase deposits.
In the process of serving customers, I am careful and meticulous, integrating brotherhood and friendship into my work, making the simple and boring service work colorful and truly embodying the concept of customer first. Customers will be moved by joy when they receive flowers from him on their birthdays. If the customer receives his short message when he is upset, he will definitely put his unhappiness behind him for a while and hold a little gratitude; And when the customer is unfortunately lying in the hospital bed, he will see him running up and down after he is busy ... Although things are normal and simple, there are not many people as meticulous as Chen Gang.
Second, the needs of customers are my job.
I have been engaged in credit and deposit work in banks for more than ten years, and I have a comprehensive ability to work independently. With the needs of bank reform, my working ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reform of CCB at various stages. In order to complete the tasks assigned by my superiors, I, as the account manager in charge of several key customers, faced with the increasingly difficult competition in the same industry, with the help of branch leaders and some colleagues, boldly explored ideas, established the concept of customer first, recruited different customers, adopted different working methods, and strived to provide customers with the best financial services. According to my own understanding of work, "the needs of customers are my work".
Third, open up new ideas, be brave in innovation and work creatively.
With the reform of China's economic system and financial system, the trend of customers choosing banks has been formed, and the competition among banks is becoming increasingly fierce. In terms of business development, you have me and I have you. In order to survive and develop in the competition, how to serve key customers plays a decisive role in our business development.
I think as a good account manager, I always pay attention to market research and market dynamics. Studying the market is to analyze the marketing environment, study customers under the condition of controlling the objective environment, understand the operation law of customers' funds through the study of customers, try to track the downstream funds from customers to our bank, realize the "monopoly control" of funds from the source, realize the internal circulation of funds and consolidate our financial strength. This year, in one of his clients, the capital flow is relatively large. In order to make his own funds circulate in the body, he won the trust of the unit from scratch with excellent service, and gradually found out the downstream units of the unit. Through door-to-door contact, all the infrastructure funds allocated by the unit are opened in our bank. In addition, in July this year, when the municipal government asked the national treasury to collect and pay the budget unit account and transfer the funds to the Trade Bank, he took the initiative to contact and successfully retained a customer to open an account in our bank;
For example, taking health and fitness activities as a clue, carrying out table tennis and badminton activities with customers not only pushed the communication with customers to a deeper level, but also broke the traditional public relations model and received very good results in the work. In September this year, when I had a friendly conversation with the relevant staff of a real estate company, I learned that the customer wanted to auction some of his properties, and he worked actively to transfer the auction money 10000 yuan to our bank smoothly.
I have a strong sense of professionalism and responsibility in my work. I work hard and actively. I'm never choosy, and I avoid the important. I can try my best to finish every job on time and with good quality. In his daily work, he always insists on high standards and strict demands on himself, taking care of the overall situation, regardless of gains and losses. In order to complete various tasks, he sacrificed his spare time, gave up weekends and holidays, and spent all his time and opportunities serving customers, making friends with customers and being friends that customers would like to associate with. Through unremitting efforts, I handed in a satisfactory answer sheet for myself in my 20xx years of work.
Summary of personal work in bank account manager mode Article 3 "New" service is in the "micro"
—— Summary of personal work of bank account manager
I. Background of the case
macroscopic view
Since the epidemic in xx, the development of the real economy has been difficult. As an important part of the real economy, small and micro enterprises also play a vital role in the stable development of the macro economy. Therefore, this year's the State Council Government Work Report has made various institutional arrangements for small and micro enterprises, including making financing for small and micro enterprises more convenient, steadily reducing comprehensive financing costs, guiding banks to expand credit loans, and constantly increasing the number of first-time borrowers.
(2) Middle view
The Bank actively responds to the relevant policy requirements of the Central Committee and the Provincial Association, and plans to set up a small and micro enterprise department at the end of xx to accurately locate the market, fully serve small and micro enterprises, farmers, farmers and entrepreneurs within its jurisdiction, thoroughly implement the relevant requirements of serving small and micro enterprises, serving farmers, serving the countryside and increasing the number of households, and make contributions to the all-round development of the real economy.
microcosmic
As a newly established front desk, the Small and Micro Enterprise Department needs to quickly realize the effective transformation of relevant business indicators. To achieve performance growth, we need customers first, and how to acquire customers needs account managers for marketing. Xiao Zhang, the account manager, launched a marketing campaign to visit the first lender according to the job requirements. During the visit, I first came into contact with Mr. Wang of A company. The customer said that he was busy recently and was not in the company. In the face of Mr. Wang's refusal, Xiao Zhang did not conduct marketing, but told Mr. Wang that this trip was to conduct enterprise research at the request of the People's Bank of China, mainly to understand the financial demands of enterprises. Then Mr. Wang arranged for Xiao Li, an employee, to receive Xiao Zhang, who visited and recorded the basic information of the company.
Second, the conflict task
At the beginning of marketing, account managers often use telemarketing and strange visits. At first, Mr. Wang, the business owner of Xiao Zhang, also refused. After many marketing visits, the account manager learned that the reasons why customers refused to close the deal were as follows:
(1) is sensitive to interest rates and wants to enjoy a low interest rate policy as much as possible.
(2) Pay attention to the guarantee method and think that the mortgage method is complicated.
(3) Pay attention to whether the process is complicated and hope to enjoy efficient and convenient services.
(4) Pay attention to service quality and compare with other banks.
Four 20xx years have passed. With the care of the branch leaders and the help of my colleagues, I have made some achievements through my own efforts, and my banking knowledge has made great progress, and my personal marketing ability has also been greatly improved.
First of all, in terms of work performance, under the guidance of branch leaders, I made great efforts to market corporate customers and successfully undertook the first credit business since the transformation of Haizhu Branch. By the end of 20xx, I have achieved a total credit line of 550 million yuan, driven enterprises to deposit more than 80 million yuan, and realized the "plan model" library. The interest income is 6,543,800 yuan+6,000 yuan, realizing the plan-model essay. XX, a personal housekeeping enterprise, has been successfully declared as a key customer at the head office level, and is assisting branch leaders to actively market a number of XX downstream enterprises. In small business marketing, we also successfully marketed a XX enterprise, and realized the] scheme-model essay' library by cross-marketing. At the end of the year, private deposits increased by 6,543,800 yuan+6,000 yuan. In the small index assessment of the company's account manager, my performance ranks in the top 5 in the whole branch.
Secondly, by learning from leaders, product managers and books, we have fully mastered our credit business knowledge. A year ago, when I first transferred to the company as an account manager, I knew little about the company's business and credit products. After one year's study, I have basically mastered the elements of most credit products of China Everbright Bank, and can design reasonable credit schemes and specific business products for customers according to their financial status, guarantee status and business characteristics through communication with customers. In addition, while being familiar with the business products, I actively studied the credit risk control measures of China Everbright Bank, and participated in the first credit examiner examination held by the branch as an account manager, and passed it smoothly. In the compliance essay activity held by the branch, my article "It is imperative to build a deep-rooted compliance culture of commercial banks" won the second prize of the head office.
Finally, in the process of business marketing, study hard, accumulate bit by bit, and strive to improve personal marketing ability. As an account manager, his duty is to serve customers well. On the one hand, he should be familiar with his business products and know what he can bring to customers. On the other hand, he should understand what customers want, especially the latter, and their needs, so as to create conditions to meet them. The promotion of personal marketing ability depends largely on understanding and satisfying customers. Therefore, in the process of communicating with customers, I constantly tap customers' hobbies, interests and specialties, try to talk about topics of interest to customers and solve problems that customers need to solve urgently.
The past year has been a year of enrichment and progress for me. At the same time, these personal achievements can not be achieved without the care, guidance and encouragement of branch leaders. Of course, in the past year, I also made mistakes and had some shortcomings, especially in maintaining existing customers and tapping customer resources, which is exactly where I need to work hard in the future.
20xx's work plan is to maintain existing credit customers, make good use of resources, do a good job in customer marketing, and realize the profit of credit line under the current credit shortage situation. Secondly, we should firmly grasp the regional characteristics of Haizhu, open up professional markets, do a good job in credit marketing for small and medium-sized enterprises, and strive to achieve results. The third is to give full play to the advantages of wealth management products, strengthen on-site services, and tap the deposit potential of stock settlement accounts and market companies. Fourth, vigorously expand the small business settlement households around Haizhu Sub-branch. The fifth is to strengthen cross-marketing and serve customers in an all-round way with individual account managers. Summary of bank account manager's work for 20xx years. I am determined to study harder, strive for progress in all aspects and become an excellent account manager.
The personal work summary time of the bank account manager flies. I have been in our bank for a year. With the care of the leaders and the help of my colleagues, I have made some achievements, and my banking knowledge has made great progress, and my personal marketing ability has also been greatly improved.
First of all, in terms of work performance, under the guidance of leaders, try our best to market customers. By August 8, 20xx, I had realized loans of RMB 3 1 1.6 million, including 25 honest loans with an amount of RMB 2.88 million and 7 new loans with an amount of RMB 236,000.
Secondly, by learning from leaders, learning product knowledge and books, we have fully mastered the knowledge of our small and micro enterprise loan products. When I first contacted the account manager a year ago, I knew a little about loan business and micro-loan products. After one year's study, I have basically mastered the elements of our loan products, and can design reasonable credit schemes and specific business products for customers according to their financial status, guarantee status and business characteristics through communication with customers. In addition, while I am familiar with the business products, I actively study the credit risk control measures of our bank to control every loan business I am responsible for.
Finally, in the process of business marketing, study hard, accumulate bit by bit, and strive to improve personal marketing ability. As an account manager, his duty is to serve customers well. On the one hand, he should be familiar with his business products and know what he can bring to customers. On the other hand, he should understand what customers want, especially the latter, and their needs, so as to create conditions to meet them. The promotion of personal marketing ability depends largely on understanding customers and satisfying them. Therefore, in the process of communicating with customers, I constantly explore the characteristics, advantages, disadvantages and hobbies of customers, strive to close the sense of distance with customers, gain the trust of customers and solve the problems that customers need to solve urgently.
The past year has been a year of enrichment and progress for me. At the same time, these personal achievements can not be achieved without the care, guidance and encouragement of leaders. Of course, in the past year, I also made mistakes and had some shortcomings, especially in tracking potential customers and tapping customer resources, which is exactly where I need to work hard in the future.
The work plan for the second half of 20xx year is: firstly, strive to maintain existing high-quality customers, make good use of resources, do a good job in customer marketing, and realize the profit of credit line under the current situation of lack of customers. Secondly, we should firmly grasp the seasonal characteristics, open up professional markets, do a good job in the marketing of microfinance products, and strive to achieve results. The third is to use our loan products to strengthen door-to-door marketing. Fourth, strengthen cross-examination and cross-marketing, and serve customers in all directions with other account managers.
Every day is a new beginning. I am determined to work harder, study hard, strive for progress in all aspects and become an excellent account manager.
Summary of Personal Work of Bank Account Manager In the past 5 20xx years, under the direct leadership and strong support of the company, we have innovated the working mode, strengthened internal management and shaped the corporate image around the development idea of "developing and becoming bigger and stronger". For details, please refer to the following personal work summary of the property financial year.
Strive to adapt to the development requirements of property management under the new situation. On the basis of emphasizing "higher level of service and higher level of management", through the joint efforts of all staff, all tasks in the whole year have been well completed. The main work of our company in 20xx years is summarized as follows:
(a) Focus on property management and engineering maintenance, and fully complete the central tasks assigned by xxx and xxx.
In terms of property management, our company successfully completed the property management of residential quarters and office buildings. In addition, entrusted by xxx, our company is responsible for the management of xxx temporary parking lot, which has achieved good social benefits and successfully completed the tasks entrusted by superiors. In terms of property engineering maintenance, our company has completed 9 renovation projects, including 387 sets of housing maintenance in each community and sporadic renovation projects in other communities 13, which further improved the office environment of the office building and the living environment in each community and ensured the smooth progress of all the work. Statistics show that our company invested 679 yuan in engineering maintenance. 490,000 yuan, more than twice that of last year.
(two) improve the rules and regulations, establish and improve the internal management mechanism, and further deepen the reform of enterprise management system.
20xx is a crucial year for the transformation of our company's business functions and the merger and reorganization of subsidiaries. Our company dares to meet the challenge, seize the opportunity actively, make a fuss about strengthening property management and internal management, and deepen the reform of management system according to the standards and requirements of modern enterprise system. After careful analysis and accurate positioning of the current form, we have changed the single work mode and development idea of daily maintenance and management of resettlement communities in the past, and will take expanding the service scope, improving the level of property management, participating in market competition and actively exploring the urban public property management market as the future sustainable development path. To this end, we have established and improved a series of rules and regulations that meet the needs of the company's own development and market competition. For example, temporary provisions on material procurement, regulations on waste materials management, overtime system, regulations on supervision of maintenance projects, and assessment form for target responsibility of community management (including office housekeeping, safety precautions, vehicle management, mechanical and electrical equipment, planting hygiene, household complaints, decoration and maintenance, etc.). ), as well as the provisions on paid services for property management, laid the foundation for the standardization and sustainability of the company's development.
By the end of 65438+February, our company * * * achieved a revenue of xxx million, achieved a slight surplus in the overall balance of payments, and basically embarked on the development track of independent operation.
Bank account manager Fan Wen's personal work summary 6 Time flies. Inadvertently, green leaves blow yellow and spring flowers fall. In a blink of an eye, another year. For the employees of China Resources Bank at this stage, there are many things worth remembering, especially for me who works in the position of account manager.
I. Summary of 20xx Annual Performance:
Since the beginning of this year, I have managed clients' total assets of RMB 00,000, with an increase of RMB 00,000, an annual average of RMB 00,000, an annual average of RMB 00,000 and savings of RMB 00,000. The number of effective customers increased by 000; The loan amount is RMB 0,000.
Second, customer maintenance.
Over the past year, I have closely followed the activity plan of the branch and the pace of leadership in my work, and worked hard to complete all the work around the most basic work focus-exploring customers. In my work, I always set up the concept of customer first, taking the customer's affairs as my own business, worrying about the customer's urgency and thinking about the customer's thoughts. In terms of working methods, I always achieve "three diligence", diligent in moving my legs, diligent in hands-on and diligent in thinking, so as to win the support of customers for our business. Boldly explore ideas, establish the idea of customer first, adopt different working methods for different customers, and strive to provide customers with the best financial services.
Third, customer development.
(1) Customer Referral: More than 00 customers in my name referred customers and became effective customers of the Bank. As long as customers recognize our bank and me, it will be easier for them to recommend friends to open accounts in our bank. And it is also very effective to promote them to become new and effective customers. The circle around customers is my goal.
(2) Joint community organization activities: adhere to the purpose of personalized service and let customers feel sublimated. For example, the large-scale party activities we did in the community during the Mid-Autumn Festival were also recognized by customers. Without too much publicity, we spend the holidays with our customers, interact with our neighbors, and invite the owners of the community to perform colorful performances, so that everyone can get together and win the hearts of customers. Natural customers agree with our bank again.
Every activity and appearance will give our neighbors and customers a different image. Make it curious about us and like us. This is what makes our Longgang Sub-branch special!
Fourth, open up ideas, be brave in innovation and work creatively.
Customers choose different banks, and the competition in the same industry is more intense. In business development, in order to survive and develop in the competition, I think as an account manager, we should always focus on studying the market and pay attention to market dynamics. Studying the market is to analyze the marketing environment and increase the value of customer assets under the premise of grasping the objective environment. Xiu Jie has been a role model for me since she joined the company. She is very sensitive to the market. Lead us to make progress together, so that the topic between us and our customers is not limited to wealth management products, but also to discuss the investment in the capital market, so that our professional level can be brought into play, and assets can be rationally allocated for our customers and income can be increased.