Salespeople travel everywhere, sometimes it's windy and rainy, sometimes it's freezing, sometimes it's scorching sun, and some human factors will inevitably bring some emotions. When they meet customers, they forget their smiles. Psychologically speaking, the first 10 second is the most critical in interpersonal communication. 10 second is the most important body language to determine the attitude of the other party to contact you.

Step 2 quarrel

When communicating with customers, it is normal for customers not to understand or misunderstand the products. When customers tell their reasons, they must have what they think is right. At this time, the best way is to stand in their position, prove it to them with facts, and come up with successful cases for them to experience instead of arguing.

3, too close to the customer, too enthusiastic

Salespeople feel depressed when they get too close. It is best to stay away from1.2m for the first contact with customers, so that communication will be easier and there will be no pressure. People leave the distance within 1.2 meters to their families, relatives and friends. Please keep a certain distance from your customers unless they approach you actively.

Step 4 give in easily

When customers choose a company's specific products, talking about price is just a face. If you can lose a penny, you will lose a penny, or show off your professionalism in front of your boss and colleagues. At this time, giving the other person a step will make him lose face and he will be embarrassed to cut money again.

5. Ignore the real needs of customers.

Many salespeople know their products and markets very well. This is a good thing in itself. When many companies recruit sales staff, product training is essential, so when communicating with customers, most of them are talking about how excellent their products are, ignoring the real needs of customers.

There is a saying that it is easier to help others buy things than to sell their own things to others. . In business, you must think that you are also a consultant to customers. We meet customers' needs, not just selling products.

Extended data:

Responsibilities of fitness member consultant:

1) external market expansion. Including placing orders and visiting customers directly. Have a good image and etiquette in the process of expansion, can spread the healthy concept to customers, and can publicize and maintain the image of the company brand.

2) Invite customers and maintain the infield, be able to actively collect and sort out customer information and make appointments, and introduce the club politely and skillfully when receiving visiting customers.

3) Customer follow-up, and continue to follow up after the invitation is successful, and convey information such as fitness awareness, company brand and advantages to customers, so as to provide quality customer service for members and potential members.

4) sign the bill. Familiar with the company's sales system. Familiar with the standard filling of the agreement

5) Customer maintenance. Call or visit members regularly to express greetings and help customers solve some fitness problems from a professional perspective.

References:

Fitness Club Consultant-Baidu Encyclopedia