123 19 is an urban construction service hotline, which is a special telephone number for public welfare services in the national construction industry determined by the Ministry of Construction and the Ministry of Information Industry, covering the handling and resolution of public transportation, water supply, gas, heating and illegal buildings.
The service scope covers a variety of industries in seven related functional departments, including water supply, municipal administration, gas supply, drainage and flood control, real estate development and operation, landscaping, urban transportation, city appearance and sanitation, building materials industry management and urban management supervision.
Extended data
123 19 Main functions of complaint telephone:
1. Water affairs includes: complaints, consultation, suggestions and maintenance in flood control, river course, drainage and water supply.
2. Transportation includes: complaints, consultations, suggestions and repair reports on public transportation, taxis, rail transit, land management (long-distance passenger transportation, cargo transportation, freight forwarding, freight rental, parking lot, motor vehicle driver training).
3. Real estate includes: construction land, collective land, real estate development, real estate appraisal, real estate surveying and mapping, real estate brokerage, real estate property rights, pre-sale of commercial housing, sale of stock houses, housing rental market, lease management of public housing, poverty alleviation of low-rent housing, housing maintenance, community management, work of industry committees, maintenance funds, illegal construction, housing reform, renovation of old houses, house demolition, private saving and retirement.
4. Municipal affairs include: complaints, consultation, suggestions and repairs for expressways, municipal roads, urban roads, bridges and their ancillary facilities, underground passages, surface roads, elevated roads, road and pipeline construction, municipal construction sites and gas industry.
5. The aspect of city appearance and environmental sanitation includes: complaints, suggestions, consultation and repair on city appearance and environmental sanitation, city landscape lighting and outdoor advertising, domestic garbage and specific pollutants, cleaning and cleaning of motor vehicles, supporting facilities for city appearance and environmental sanitation, water areas and specific areas.
6. Greening includes complaints, consultations and suggestions on greening maintenance management, park management, damaged greening and greening construction.
7. The management of building materials industry includes: the management of all parties in the construction market, including owners, survey, design, construction and supervision units, and the administrative examination and approval of the application, addition and upgrading of the qualifications of Shanghai building materials enterprises, engineering survey and engineering design enterprises; Safe and civilized construction on the construction site; Complaints, consultation and suggestions on the management of building materials on the construction site.