Now everyone likes to buy clothes online, especially Taobao, and then they will have some exchanges with various customer service. In fact, customer service is under great pressure, because you do one thing with different people and communicate with others. The following small series has compiled the detailed contents of the method of customer service adjusting mentality for everyone, hoping to help everyone! 1. Clear your mind (1) is not to encourage people to lose their temper, but to let operators know the great influence of emotions through exhibition boards, booths or real cases and implement excellent emotional management induction. (2) Some design teams can investigate the emotional group diagram and open it to employees, and also implement excellent emotional management induction. 2. Create a good working atmosphere (1) The gyms and competitions currently implemented and used are all good forms of exhibition, but in order to give full play to their functions, all employees should be encouraged to participate. (2) Humanized workplace layout: In the weather that affects emotions like cloudy days, the workplace can hang solar-shaped hydrogen balloons and representative decorations on holidays, and encourage employees to design their own workstations and establish corresponding awards, employee message boards, employee mood recording boards, etc. 3. Encourage excellent work habits (1) Excellent work habits will change a person's mentality, such as the greeting system. I suggest you greet each other in the morning. Since everyone can be a good stranger on the phone, why should we spare enthusiasm among team members? (2) Organize special meetings with the main leaders to share their successful experiences and methods. In the customer service management of call center, the management of personnel is the most important and complicated. Through the adjustment of employees' psychological emotions, productivity can be maximized, so it is also an insurmountable barrier for every call center customer service manager.