Parts 1 operation flow
Search for "Beijing Municipal People's Government" or enter it in the browser.
Enter official website.
Slide down to find the suggested entrance shown in the figure.
You can see the hot content here. If you have the same demand, you can directly click on the link of interest. If not, you can see the six plates in the upper right corner, and choose the corresponding plate to solve the problem and give feedback.
First, quick feedback.
After clicking in, you will see the user notification interface. You need the complainant to browse the relevant content himself. After confirmation, check "I have read and accepted the user notification terms" and click "Write by real name" to start the complaint letter.
After entering "real name letter writing", enter the content writing interface. The required part includes title, content, publicity or not, reply reminder mode and verification code, and the optional part has relevant materials submitted, and the relevant materials can be selected in text, picture, audio and video types.
The complaint letter requires a complete title and can reflect the general situation of the problem. There is no limit to the number of words in the topic, you can add symbols and spaces, and you can't change careers.
The content description part cannot exceed 2000 words, and punctuation, space and career change are all counted as one word. When you enter, the remaining enterable characters are automatically calculated. If you copy and paste the contents, you will automatically skip the pictures and other contents, but you will keep the corresponding text typesetting. If the content copied and pasted exceeds the maximum number of words, it will be automatically truncated.
The related materials section allows different types of files to be uploaded together, but the total number cannot exceed five. You can click "Cancel Uploading" directly on the right for uploading errors. After inspection, the file upload speed is fast and the use is convenient.
You can also choose whether to make it public or not according to your personal needs, and whether you need to be reminded.
Authentication codes are all four-digit codes, which are simple and easy to identify.
Generally speaking, the complaint section can express a relatively large number of contents, and it is also a section with a high probability of use. The overall use feels good, and the operation is simple and convenient. And it will be fed back within 15 working days, and the processing speed is fast. However, it should be noted that the complaint section can only write letters in real names, not anonymously.
Second, consultation.
The consultation is mainly based on the intelligent question and answer "Jingjing", which can solve the needs of some citizens and answer their doubts.
First of all, make clear the consultation requirements, and the following are the consultation questions. The key point is to ask concise questions and highlight the key points. The question is 35 words at most.
When we click on the "Consultation" section, we will enter the following interface. It seems as if you are talking to intelligent customer service, and there will be many hot issues. You can click directly or ask your own questions.
For example, here we want to know about the current requirements for entering and leaving Beijing. We don't ask "what to do when going to Beijing and leaving Beijing", but simply ask "the policy of going to Beijing and leaving Beijing", and Jingjing will give relevant policies. Every time Jingjing answers, we will also be asked to evaluate Jingjing's service. The evaluation is two-level, so if you are satisfied, don't be stingy with our "satisfaction" ~
Generally speaking, the consulting section is better than the content-related section, which can solve most of the public's questions. However, you can't manually transfer online, you can only rely on intelligent answers to identify keywords, and it is difficult to give targeted suggestions on specific content. If the situation is special or it is difficult to describe the specific needs clearly, the consulting section will be helpless.
Three. suggestion
The suggestion section can put forward citizens' expectations and comments on the government's goals of "honest cadres, clean government and clear politics"; You can also put forward opinions and suggestions on how government departments and public service industries can further improve their work style, perform their duties according to law and serve the people. Letters from netizens to improve work style, system and work level will be seriously adopted; The specific problems involved will be transferred to the relevant departments for study and solution, and the progress or effectiveness of the work will be fed back to the society in due course.
After clicking in, you will see the "User Description". After browsing carefully, check "I have read and accepted the terms specified by the user". According to your own needs, click "anonymous letter writing" or "real name letter writing" and start to suggest writing letters.
Whether you choose "anonymous letter" or "real name letter", the interface you enter is the same.
The required part includes title, content and verification code, and the optional part has relevant materials to submit. The relevant materials can be selected from text, pictures, audio and video types.
The complaint letter requires a complete title and can reflect the general situation of the problem. There is no limit to the number of words in the topic, you can add symbols and spaces, and you can't change careers.
The content description part cannot exceed 2000 words, and punctuation, space and career change are all counted as one word. When you enter, the remaining enterable characters are automatically calculated. If you copy and paste the contents, you will automatically skip the pictures and other contents, but you will keep the corresponding text typesetting. If the content copied and pasted exceeds the maximum number of words, it will be automatically truncated.
The related materials section allows different types of files to be uploaded together, but the total number cannot exceed five. You can click "Cancel Uploading" directly on the right for uploading errors. After inspection, the file upload speed is fast and the use is convenient.
Authentication codes are all four-digit codes, which are simple and easy to identify.
On the whole, compared with the complaint and report section, the interface of the suggestion section is similar to the two sections, but it is more free and anonymous, and you can freely choose anonymity and real name, with less content and lower filling threshold. However, we should pay attention to the difference between the content and the solicitation section. The solicitation is mainly for suggestions on the problems existing in relevant government departments, rather than suggestions on specific policies.
The second part of the use effect
Don't look at the advertisement to see the curative effect!
A citizen in Haidian District reported that the compressor noise of a gym in Building 30, Zhiqiang Beiyuan Community, Wenhuiyuan Road, Haidian District disturbed people.
After receiving the complaint, the Municipal Eco-environmental Complaint Reporting Center immediately referred it to the Haidian District Eco-environmental Bureau for handling. After field investigation, the unit reflected by the public is Metamorphosis Sunshine (Beijing) International Fitness Club Co., Ltd. ... The two compressors installed on the ground on the east side of Building 3 of this unit did not take noise reduction measures, resulting in certain noise during operation. Haidian District Ecological Environment Bureau requires the unit to take noise reduction measures to avoid noise disturbing people. After examination, the unit has moved the compressor to the roof and the noise problem has been solved.
Citizen B of Fengtai District reported that the fumes from a restaurant in Building 10, Huishi Xinyuan Community, Guang Cai Road, Fengtai District disturbed people.
After receiving the complaint, the Municipal Ecological Environment Complaint Reporting Center immediately transferred it to Fengtai District Ecological Environment Bureau for handling. After on-the-spot investigation, the unit reported by the public is Beijing Guang Cai Dayali Catering Co., Ltd., which installed an efficient oil fume purifier, and the processing capacity decreased due to the untimely cleaning of the equipment, resulting in the problem of oil fume disturbing the people. Fengtai District Ecological Environment Bureau ordered the unit to rectify immediately to ensure the normal operation of the lampblack purifier and avoid the lampblack disturbing the people. After review, the unit has cleaned the lampblack purifier, and after monitoring, the lampblack emission reaches the standard. The reporter expressed satisfaction with the results after returning to the city's eco-environmental complaint reporting center.
It can be seen that the Beijing municipal government has handled the relevant opinions, suggestions, complaints and reports put forward by everyone quickly, and has continuous inspection and supervision, which is worthy of praise!