For the education center with a history of 25 years, Welch wants to build an education center that can give people the feeling of representing a world-class enterprise, because it is outdated. However, it was criticized by some people and called "Jack's Cathedral".
Faced with these complaints, Welch replied that spending millions of dollars to build buildings that can't directly bring output, while closing uncompetitive factories that can produce, is no different from GE's goal of becoming a first-class enterprise, which can attract more outstanding talents. More importantly, only in this way can we provide consumers with the lowest cost products and services.
Although some traditional people still don't recognize it, Jack Welch has never given up the idea of making people working in enterprises feel as comfortable and warm as working at home. It turned out that the result was as expected by Jack Welch. During his 20 years as president of ge, with the concerted efforts of Qi Xin, the market value of GE reached 450 billion US dollars, an increase of more than 30 times, with remarkable achievements.
Chapter X Establishing a Perfect System
□ System is the guarantee for efficient operation of enterprises.
/kloc-At the end of 0/8, the British came to Australia and immediately declared Australia as their territory. But how to develop this vast continent? At that time, no one in Britain wanted to go to desolate Australia. The British government has come up with a brilliant idea: send all prisoners to Australia. Some private ship owners have contracted to transport prisoners. At first, the government paid the shipowner's fees for the number of people on board. In order to make huge profits, shipowners try their best to pack as many people as possible, but the living standard has dropped to the lowest, so the death rate of prisoners is very high. As a result, the British government suffered huge economic and human resources losses. The British government has tried many ways to solve this problem. Later, a member of parliament thought of this system, and those private shipowners took advantage of the loopholes in this system, because the defect of this system is that the government pays shipowners according to the number of people on board! On the other hand, will the government calculate the reward based on the number of people who have landed in Australia? The government adopted his suggestion that no matter how many people you put on board in Britain, you should count them and pay them when you arrive in Australia. Some time later, the British government conducted another survey and found that the death rate of prisoners was greatly reduced. Some ships carrying hundreds of people did not die after sailing for several months. The prisoner is still the prisoner, and the owner is still the owner. The change of system solved all the problems.
This is the power of the system.
Any enterprise needs rules and regulations. A good set of rules and regulations is even more useful than using more managers.
No matter what kind of rules and regulations are formulated, it is meaningful to know the actual situation in detail in advance, sort out and analyze various problems, and then formulate rules. If there are grandiose clauses that run counter to the actual situation, it is tantamount to a dead letter.
Besides the rules, there is also a provision that punishes violators to bind others to abide by them.
The purpose of making rules is to set clear standards for some matters with unclear responsibilities. Therefore, its timeliness is very strong, and it is also determined to adapt to the environment of the times. This is by no means an eternal law. No matter how good the rules and regulations are, they have been aging since the day they were introduced, because an enterprise and its employees are constantly developing and changing with time. As a set of rules and regulations, we must adapt to this change in order to play a good role. The times and environment have changed, so have the rules themselves.
Therefore, as a manager, we must always pay attention to the rules of this enterprise, find unrealistic or unreasonable places to correct in time and constantly reform. This is very important. It can be said that a good rules and regulations must be constantly developed and reformed. Such rules are living rules: only living rules make sense.
There used to be such a funny rule that an enterprise decided whether to commend employees according to the number of accidents. If it was used in a workplace with almost no danger, it would be unreasonable. It is naturally good to praise employees who have no accident records, but different situations should be considered. For some people, work itself is not dangerous and must be praised.
Another story is said to have been widely circulated in American business circles in the 1960s: "A company commander who is not good at commanding and incompetent won the highest honor because of a regulation. According to the rules, the company officers and men get the highest score in military exercises, and the company commander can get the highest honor. "
When this rule was first formulated, there must be some special reasons. But after a while, it becomes a bit pedantic, and there will be cases where incompetent officers accept praise. It is not difficult to see that this story is popular in the business world because it can be used for reference by conformist managers.
In short, the establishment and formulation of rules and regulations are constantly changing with the development of production and the progress of enterprises, and should not be static. An experienced manager should be good at managing employees with rules.
□ Improve work norms and restrain employees.
It is necessary for every enterprise to formulate detailed work norms to restrain the behavior of employees. Managers can make a detailed job description for each post, so that every employee knows what he should do, who to report to, what rights he has and what responsibilities he bears. Of course, this restriction cannot be too strict, but it must be. Establish reasonable norms, and employees will act within the prescribed scope.