I. Conditions for the protection of consumers' rights and interests:
1. The plaintiff is a citizen, legal person and other organization that has a direct interest in this case;
2. There is a clear defendant;
3, there are specific claims and facts and reasons;
4, belongs to the scope of the people's court to accept civil litigation and the jurisdiction of the people's court;
Second, consumer rights protection methods:
1. After accepting a complaint, it shall issue a transfer order to the complained unit or competent department, and attach a letter of complaint, requesting a reply within a certain period of time in accordance with relevant laws, regulations and policies;
2. Complaints with complicated contents and big disputes shall be handled by the Consumers Association directly or jointly with relevant departments; If identification is needed, it shall be submitted to the relevant legal appraisal department for identification, and a written appraisal conclusion shall be issued; The expenses required for appraisal are generally borne by the responsible party of the appraisal conclusion;
3, involving a wide range, endanger the rights and interests of consumers, or damage the rights and interests of consumers if the circumstances are serious and protracted, will promptly report to the government or relevant departments, at the same time through the mass media to expose and criticize, and cooperate with relevant functional departments to investigate;
Legal basis: People's Republic of China (PRC) Civil Procedure Law.
Article 6 The judicial power of civil cases shall be exercised by the people's courts. The people's courts try civil cases independently in accordance with the law and are not subject to interference by administrative organs, social organizations or individuals.
Article 7 In trying civil cases, the people's courts must be based on facts and take the law as the criterion.
Article 8 Parties to a civil lawsuit have equal litigation rights. When trying civil cases, the people's courts shall guarantee and facilitate the parties to exercise their litigation rights, and all parties are equal in the application of laws.
Article 9 In trying civil cases, the people's courts shall conduct mediation on the basis of voluntariness and legality. If mediation fails, a judgment shall be made in time.
Article 10 When trying civil cases, the people's courts shall practise collegiate bench, recusal, public trial and the second instance as the final instance according to law.