In the daily business process, every employee is required to treat guests with a sincere smile, which is not affected by time, place, mood and other factors, and is not limited by conditions. Smile is the most vivid, concise and direct welcome word.

Step 2 be proficient

Employees are required to be proficient in all aspects of their work and be as perfect as possible. Employees should be familiar with their own business work and various systems, and improve their service skills and skills. A journey of a thousand miles begins with a single step. If you want to be proficient in business, you must have a good training class, and constantly sum up your experience in actual operation, learn from each other's strong points, and be proficient in many things, which plays an important role in improving hotel service quality and work efficiency, reducing costs and enhancing competitiveness.

Step 3: Prepare

That is, be ready to serve the guests at any time. In other words, it is not enough to have a sense of service, but also to be prepared in advance. Preparation includes ideological preparation and behavioral preparation, and must be done well in advance.

Step 4 pay attention

Is to treat every guest as "God" and not neglect the guests. Employees sometimes tend to ignore this link and even have negative service. This is because employees see that they dress casually, spend less money and feel tasteless. In real life, the richer people are, the more casual they are about clothes, because they are confident. And clothes don't represent wealth at all. In this link, we must not judge a person by his appearance, but ignore the subtle service. We should pay attention to and be kind to every guest and let them spend willingly. We should remember that "guests are our parents".

5. subtle

Mainly in the service, we are good at observing, guessing the guest's psychology, predicting the guest's needs, and providing services in time. Even before the guest makes a request, we can do it for the guest and make the guest feel more cordial.

Step 6 be sincere

Hospitality is the virtue of the Chinese nation.