In daily study, work and life, many people have written stories, which can play a role in promoting typical figures and guiding good atmosphere. How is the general deed drafted? The following is the typical advanced deeds of the bank I collected for you, hoping to help you.
Under the care and guidance of the leaders of the municipal branch, our bank adhered to the customer-centered principle in xx, and further strengthened the market attack. Through unremitting efforts, RMB deposits increased by X million yuan, wealth management products increased by X million yuan, funds increased by X million yuan, fixed investment increased by X households, and corporate business increased by X million yuan.
To achieve these goals, the following measures have been taken:
First, close the relationship between merchants and achieve a win-win situation for both banks and merchants.
The president of the sub-branch combined with the marketing of large loan customers, focusing on the professional market and enterprise alliance. Just after the Spring Festival, the sub-branch timely communicated face to face with customers, held meetings with merchants, and actively publicized our credit policies and business products. In the process of publicity, we pay a return visit from time to time after registering the business information. Through a return visit to the sub-branch, I learned that Brother Shi, a fruit wholesaler, was in urgent need of a loan of one million yuan because of the shortage of funds. The president of the branch led the loan officer to take the initiative to understand the situation and introduced the credit business of our bank in detail. Brother Shi came to our bank to handle the loan business with a try attitude. After the quick service and quick loan from the branch, Brother Shi said gratefully afterwards, "The quick loan and flexible repayment of the Postal Savings Bank really solved my urgent need." Afterwards, Brother Shi directly deposited the1500,000 yuan returned to our branch in the bank. Through this letter business, the Postal Savings Bank has further gained the trust of market customers.
Two, improve the level of professional knowledge of employees, strengthen the awareness of risk prevention.
Our branch organizes business study and training once a month and conducts on-site examinations, so that each employee can master business knowledge, the characteristics of various products and applicable people, and make personalized recommendations to customers. To enable employees to master the operational processes of various businesses, improve their ability to analyze and deal with problems, and improve the quality of service, so as to retain customers and win their trust.
Third, it is to provide quality services and create a good external image.
The first is to firmly establish a sense of service and create a harmonious and civilized corporate atmosphere. Fully understand the importance of service work, firmly establish the concept of modern financial service centered on customers, and do a good job in service. In order to create a festive atmosphere for the Spring Festival, the branch hangs Chinese knots and curtains around the hall, making the outlet environment more energetic, warm and comfortable. At the same time, employees of the whole bank are required to be quick in service and skilled in business, and users are not allowed to queue up. Tellers have bright smiles on their faces, which makes customers feel at home.
The second is to improve service quality and efficiency and establish a regional first-class brand image. Focus on the transformation and optimization of counter services, realize the rapid improvement of service efficiency of outlets, separate high-end customers from ordinary customers, and form a high-end customer service system composed of exclusive service channels, exclusive wealth management products, full-time account managers and exclusive preferential services. Strengthen team building. Every employee of the whole bank is required to start with me, start with words and deeds, fulfill service commitments, and further improve the comprehensive income level and social image of outlets with compliant, civilized and efficient services.
At noon on May 30th, Mr. Xiang went to Postal Savings Bank Road Sub-branch to handle business. In desperation, he accidentally left 8000 yuan in cash and a black wallet on the counter. Wang Leyan, the teller who was handling business at that time, immediately reported to the branch manager and found the contact information of the customer, and got in touch with him, but the customer called his business "right". In the spirit of being responsible to customers, the branch carefully watched the video and called Mr. Xiang again after confirmation. Mr. Xiang just thought of "money shortage". After verification, 8,000 yuan in cash was returned to the customer together with the wallet. Mr. Xiang is very grateful for this and wants to give X yuan in cash as a reward. Comrade Luko politely declined. Mr. Xiang was deeply moved by the behavior of the branch staff. The next day, he specially made a banner of "noble character and never give up money" and sent it to our branch to express his gratitude.
Fourth, unify thoughts and bring team spirit into play.
Take the performance appraisal as the driving force, fully mobilize the enthusiasm of employees, "pay attention to management internally, pay attention to marketing externally, standardize behavior with the system, and create a warm, cordial, friendly and mutual assistance working atmosphere." What all people's wisdom does is nothing. "Let every employee integrate into the big family of outlets, and no one can do without them, and cultivate a team with excellent business, excellent style and strong marketing ability. Let employees firmly believe that as long as they are willing to work hard, the postal work will be more dry and will be more and more promising in the future.
With the joint efforts of all the staff in our branch, our branch has stepped onto a new level. In the future work, I will lead all the staff to unite and cooperate, strive to improve the quality service, take striving for high-quality customers as the main line, constantly tap the market potential, strive to expand the market, turn the outlets into star-rated outlets, and promote the management of our branch to develop in a high-quality and efficient direction. Go up a flight of stairs!
Typical advanced deeds of banks in the year of 20xx, the League branch of xx Central Sub-branch, guided by Deng Xiaoping Theory and Theory of Three Represents Theory, conscientiously implemented the spirit of the 17th and 16th National Congress of the Communist Party of China, guided by Scientific Outlook on Development, closely focused on the central work, and combined with the actual situation of the jurisdiction, made efforts to do a good job in ideological and political education of league members and young people, actively mobilized the work consciousness and initiative of league members, and gave full play to the role of the main force and vanguard of league members, which provided a strong guarantee for the central sub-branch to fully perform the duties of the central bank. The following is the story of this branch in xx:
First, efforts should be made to improve the comprehensive quality of league members and strengthen the organizational construction of the league.
(A) to strengthen business learning, and consciously improve the comprehensive professional quality of young people. In order to give full play to the backbone role of young workers in business posts, the branch leads young league members to seriously study financial knowledge and improve their business level. First, organize young people to actively participate in special lectures and on-the-job training, learn the latest business knowledge, and constantly improve their professional skills, professional quality and work level. The second is to organize youth league members to go deep into the grassroots level and show the great changes in the economy and finance of the jurisdiction over the past 30 years of reform and opening up through research articles. At the same time, combined with the national macro-control policies and the international financial tsunami in the second half of the year, we will guide young people to care about and think about international economic and financial hot issues, and strengthen research on the economic and financial operation of the jurisdiction. The third is to assist the Youth League Committee to hold a youth forum to build a stage for the growth of young people. This year, * * held two large-scale forums for young people, focusing on electronic magazine production and photography skills. The young people in the center take the forum as a teacher, share their learning achievements and fun with you, and inspire other young people to learn various skills. Fourthly, we set up an interest group for electronic magazine production and an interest group for English translation to cultivate young employees' interest and enrich their amateur cultural life.
(two) to promote the organization and construction of the group, and to polish the plaque of the Youth Civilization. In xx years, the leading group for the creation of the Youth Civilization of the Central Branch continuously strengthened the management of the creation of the Youth Civilization. The branch actively participated in the "Youth Civilization Action Month" organized by the Central Sub-branch, assisted the office of the leading group in the establishment work, and played an active role in the declaration of the trumpeter of the Central Sub-branch. In xx, the balance of payments department of the central branch was awarded the branch youth civilization number, the office and foreign exchange inspection department continued to be recognized as the branch youth civilization number, and Su Deqiu, the fund project management department, was awarded the title of branch youth post expert. At the same time, the revenue and expenditure section of the central branch was also awarded the xx model youth civilization number.
Second, actively participate in the three major theme activities and strengthen youth education in practice.
According to the deployment of the Youth League Committee of the Head Office, the Youth League Committee of the Central Branch has organized and carried out three youth-themed activities, namely "Youth Civilization and Youth Style Action Month", "I * * and the Central Bank forge ahead", "Youth * * builds a harmonious society and financial knowledge enters the community". Young members of our club actively participate in the promotion and development of various theme activities.
(a) actively participate in the "Youth Civilization Youth Style Action Month" activities. The theme of the activity is: innovation and efficiency, promoting professional civilization; Energy conservation and environmental protection, advocating ecological civilization; Love and dedication to build a harmonious society. During the activity, the young members of the branch went forward bravely, showing the spirit of the young pioneers. During the activity, the Wenchuan earthquake happened, and the young members of the branch actively participated in many donation activities organized by the central branch, which fully reflected the high sense of social responsibility of the collective members. While carrying out disaster relief activities, the branch also compiled and distributed the 1 issue of Special Issue of Earthquake Relief for xx Branch.
(two) actively participate in the theme of "I and the central bank * * * forge ahead" educational practice. By actively participating in this theme activity, the league members have conducted an in-depth education on the socialist core value system. The main contents of the activities include: going to Zhaiwu Town, Heshan City for patriotism and revolutionary education; Observe the new rural construction base-Wuxing village and feel the new wind in the reform era; Hold the Youth Forum "I * * Endeavour Central Bank * * Enjoy Growth" to share the joy of growth; Carry out outdoor drifting adventure activities for young people to "inherit the Olympic spirit and ignite their youthful passion" to cultivate their courage to overcome and meet difficulties; Organize and participate in the etiquette knowledge contest of "welcome the Olympics, emphasize civilization and build a new style" to improve the civilized quality of young people; Organize and participate in the activities of "Grateful XX Hope Project South Guangdong Friendship Association" initiated by the Communist Youth League Committee and the Provincial Youth Foundation, aiming to help the children of poor families find a pair of supportive and caring groups and help the children of a poor family complete their primary education; Establish and publicize a group of young individuals and collectives who are diligent in learning, creative and willing to contribute, give play to the exemplary role of role models in educating and guiding young people, and show the spirit of young people and the central bank.
(3) Actively participate in the activities of "Youth * * * Building a Harmonious Community and Financial Knowledge Entering the Community". The themes of participating in the activities are as follows: first, strengthen communication with the local government league branch and set up an activity leading group; The second is to hold the launching ceremony of "Finance * * * Building a Harmonious Community Action and Financial Knowledge Entering the Community" in xx City, and carry out financial knowledge popularization publicity activities close to the lives of ordinary people on the spot; The third is to go deep into communities, schools, towns and rural areas to carry out credit information, anti-counterfeiting, bank cards and various financial products and financial knowledge propaganda, and popularize financial knowledge.
Third, highlight the characteristics and carry out various forms of youth activities.
(a) to carry out the May 4th series of activities. On the first May 4th Youth Day after the cancellation of the May 1st holiday, the Youth League Committee of the Central Committee arranged for members under the age of 28 to take a half-day holiday and organized a dinner to carry out badminton fitness activities. At the same time, with the theme of "flying youth, jumping notes", the branch published the May 4th publicity column 1 issue to show the elegance of young members to the whole bank.
(two) to carry out various cultural and sports activities. Members of this branch love all kinds of cultural and sports activities. In addition to continuing to actively participate in the daily activities of interest groups such as basketball, badminton, tennis, football and photography, they have also set up a new fishing interest group for teenagers, and organized outdoor barbecues, fishing, photography and other activities to let teenagers relax and enjoy the harmonious beauty between man and nature. Some members participated in the 7th Staff Photography Competition of the Central Branch System and the "Harmonious Central Bank" Calligraphy Art Photography Competition of the branch, and achieved good results.
(3) Organizing and participating in various charitable activities. In addition to actively responding to a series of earthquake relief activities, the youth members of the branch also actively participated in local charitable donations and public welfare activities, and set up a youth volunteer service team and formulated articles of association; Actively participate in voluntary service activities organized by local organizations, and enhance youth's awareness of serving the society and contributing to the youth.
(four) to strengthen the publicity of youth work, do a good job of activity information feedback. Throughout the year, * * * collected and reported nearly 30 pieces of information about youth work, of which 10 was employed by the superior bank. 1 compiled a special issue on earthquake relief and edited two issues of e-magazine, which effectively showed the elegance of young employees in the jurisdiction.
Typical advanced deeds of banks 3 Hello everyone!
My name is XXX, and I am the office director of XXX branch. I am glad to stand here again today, report to the leaders and learn from the elites in the industry here.
In 20xx, with the correct leadership and help of the branch leaders and the full cooperation and help of all the colleagues in the branch, the deposits of all members of the branch increased by 1 ten thousand yuan compared with the previous year, and the deposits of the company increased by 1 ten thousand yuan compared with the previous year. At the end of the year, my personal daily average deposit was RMB 10,000, an increase of RMB 10,000 over the previous year, and I opened a marketing Jinding card and a basic account card. Of the 14 people in my office, 2 were rated as advanced individuals of the year, 3 as deposit growth models, and 1 person was rated as advanced information officer of the branch. The office was elected to the Advanced Information Department of the branch for the first time. This achievement is mainly due to the strong support of leaders and colleagues, and I would like to express my heartfelt thanks, thank you!
In 20xx, according to the personnel arrangement in the bank, I focused on the marketing of branch account managers. The new working environment and brand-new marketing work have made me deeply realize that only by working hard to strengthen my own learning and improve my own quality can I provide efficient and high-quality services to my customers. To this end, I have always put business learning and knowledge reserve in the first place. As long as it is a bank's business, I take the lead in learning in time, master the system and business requirements, be familiar with every detail, persist in learning and practicing, and strive to be comprehensive in technology and proficient in business, constantly broaden my horizons and improve my overall quality.
Communicate diligently and expand customers through multiple channels.
Since focusing on marketing, I have always believed that to expand the customer market, we must first make customers trust us. Our service should not be passive, but should be active, conscious and sincere. Starting from small things, only through concrete actions can customers feel that their services are enthusiastic, proactive and sincere, and they can do a good job and achieve our goals. With this in mind, at the beginning of my tenure, I first sorted out the existing customers of the sub-branch, and gradually excavated a number of potential visiting units with deposit customers, and made friends with unit leaders and financial personnel, and got along well.
Enhance friendship, enthusiastically and actively publicize and introduce various businesses of our bank. Report valuable information to the president at any time to provide a strong basis for leadership decision-making. I heard that a company was going to open an infrastructure account, so I told the president in time, and the president immediately arranged for me to follow up in time. After unremitting efforts, the customer finally deposited10,000 yuan in our bank.
In 20xx, the competition in a city's financial market became increasingly fierce, and the means of competition emerged one after another. In this case, the president pointed out to our marketing team that the only way out is to go out-"marketing". To this end, my marketing team and I walk the streets, run enterprises, catch large families, enhance friendship with harmonious feelings, absorb economy with feelings, and stabilize with feelings. In the process of doing things, I pay special attention to doing things with faith and being honest with others. In order to work, I often work outside with the president at noon and dinner time, and sometimes I can't eat a hot meal. In August, our bank got a message that a township had land compensation to pay. In order to compete with other banks, I dug up this money and transferred it to our bank. Under the arrangement of the president, I stepped in ahead of time and led our marketers to issue business cards door to door. After many troubles, 10,000 yuan was finally deposited in our bank. In order to promote the bank's card, after the principal and the college leaders reached a preliminary intention, my marketing staff and I followed up in time, organized marketing publicity at the entrance of the college, and communicated with the college accountants about opening the card. After nearly 1 month's efforts, all members of our business office worked overtime, and finally completed the task of opening more than 13000 cards on time, and the student financial aid 10000 yuan was successfully collected. Since I was in charge of marketing, I have carefully studied customer maintenance management and product marketing methods with a rigorous, meticulous, responsible and enthusiastic working attitude, and humbly asked my colleagues who are better than myself. With a solid banking foundation and a comprehensive understanding of banking business, all kinds of business problems assigned by the president were handled and completed in a timely and accurate manner.
Be diligent in thinking, do more good deeds, and be an assistant to a good leader.
Banks focus on service. As a middle-level cadre in the operating room, I take the initiative to be a good leader's staff and assistant in my work, and actively offer suggestions for the development of the operating room. In view of the problems existing in the service of our sub-branch, carefully analyze the reasons and shortcomings, and establish the consciousness of "service is no small matter, service starts from the side". Take improving service quality and efficiency as an important task, implement service management and make every effort to improve service quality.
The first is to establish a long-term mechanism for service quality management. In order to strengthen the leadership of service work, the operating room regards improving service quality as a systematic project, implements the responsibility system of special personnel, and sets up a service management leading group with the director of the operating room as the main body, and defines the work responsibilities of the members. Everyone has a burden on their shoulders, forming a straight line of management from left to right, laying the foundation for the implementation of service work. The second is to deepen education and create a strong working atmosphere. In order to improve the service quality to the height of our development, life and death, rise and fall. Often play back and watch the video data of teller's business operation and service behavior, truly show every employee's every move, and reflect on the gap in ideological understanding, service attitude and self-action according to the requirements of service specification. Look for service etiquette taught by image etiquette professionals such as CDs and videos on the Internet, how to deal with customers and other service skills, and watch and learn together with you to understand the deep service connotation.
3. Focus on key points and pay attention to actual results. In the year of 20xx, with striving for the top ten civilized service outlets as the carrier, we started from doing practical things and paid attention to details. Equipped with a unified logo, unified publicity platform, unified merchandise display, set up a customer's one-meter line, and replaced the customer's seat. Especially after the online banking was launched, we equipped a computer to log on to the Internet, and appointed a special person to log on to the firm's website to give a demonstration for customers and guide them to conduct personal online banking operations. At the same time, standardize service words and deeds and refine service management. On-the-job employees must receive customers in the "three-tone" civilized language, dress neatly, formulate sanitary inspection and assessment methods, divide sanitary areas, and ensure a clean and tidy sanitary environment. We also have a full-time lobby manager to actively identify customers, provide consulting services, promote products, effectively divert customers, guide customers to use self-service equipment, and maintain a good business order. In order to standardize the service process, the lobby manager, teller, business supervisor and security guard perform their respective duties and provide services in an orderly and busy manner. No matter which position is vacant, we should fill it in time to prevent vacancies and ensure that every customer pays close attention to it. Especially during the opening of the college card, it coincided with the renovation of our bank, and the simple temporary business hall challenged our service and safety. The president deployed in time and provided us with four temporary security guards. The teller in the business room separates the card teller from the normal business.
The cashier and lobby manager advised us immediately. 15 working days, our business hall successfully completed the card opening task, which also challenged the limit of our business processing. There are no complaints and complaints, which ensure the safety of customers and get their understanding and support.
To promote marketing with the integrity of customers, I have a dream, that is, to build a branch office into a brand network with the most standardized service, the most satisfied customers and the best performance. In order to achieve this goal, my colleagues and I will do our duty and contribute selflessly, and write a song of dedication in civilized, standardized, high-quality and efficient service.
Serving a certain line, loving a certain line and dedicating a certain line is my pursuit!
Thank you! !
Yang Xue, female, born in 19xx, has been the lobby manager of Nangang Sub-branch of Bank of Communications since September 20xx. Won the "post expert" (service category) of Heilongjiang Branch of Bank of Communications; Heilongjiang Branch "53 1 Online Excellent Lobby Manager"; Heilongjiang Branch "The Service Star of the 7th BOCOM Cup"; The third prize of Heilongjiang Branch Speech Competition "Walking into the Bank of Communications and Feeling Warm"; Won the title of "the most beautiful person" at the head office level of Bank of Communications in X years; Degree of Bank of Communications head office level "excellent hall manager" title.
For eight years, she insisted on working six days a week, receiving hundreds of customers every day, and always serving and touching customers with "sincere smile and thoughtful service". In seemingly trivial work, she is enthusiastic about helping customers, thinking about what customers think and worrying about what customers are anxious about. She provides quality service to customers and puts herself in their shoes. With standard service etiquette, excellent polite language and skillful business skills, she has been highly recognized by customers and leaders.
First, be brave in shouldering heavy responsibilities and be willing to contribute.
Skilled business skills can not be separated from her dedication, forge ahead and unremitting efforts. Service drives efficiency, and every sincere effort is exchanged for the trust of customers. "Although the Tao is available, it is not available; Although it is a small matter, it is impossible. After eight years of sincere dedication, she has become the service star of the branch. At the same time, she has also become the business elite of the branch and a work expert in the eyes of her colleagues. When developing new business and arranging new marketing tasks in the industry, she can always set an example and complete the task perfectly. In order to promote the mobile banking business, she sacrificed her personal rest time, worked overtime to promote the business, and even entered various enterprises to open mobile banking for customers, so as to occupy the target customers as soon as possible and complete the task index of this branch. At the same time, he actively applied for secondment to Dacheng Sub-branch, helping Dacheng Sub-branch to take the lead in mobile banking business, and opened nearly 200 mobile banking businesses in just one week, which set an excellent example for the completion of indicators and business development of the sub-branch in that year.
Second, enthusiastic service and dedication.
Excellent communication skills and teamwork skills are the foundation of becoming a service star. After working for eight years, she fully understood the importance of this position. The lobby manager is more of a "lubricant" between tellers, account managers and customers. Only by maintaining customers' emotions and recognizing the business of tellers and account managers can the banking business be effectively carried out. In order to improve the work efficiency of tellers and account managers, she has carefully observed each colleague for a long time and is familiar with the work habits and methods of each colleague. Before the customer starts to handle the business, carefully guide the customer to fill in the business form, so as to accurately reflect the customer's needs to the teller and the account manager, and facilitate colleagues to handle the business for the customer more quickly and directly. When tellers and account managers promote products in the industry, she can always find and help colleagues at the first time, and help each colleague to do marketing through her skillful business skills and friendly communication skills. When the teller and account manager encounter unreasonable troubles or conflicts with customers, she always appears in time, patiently appeases customers and calmly handles things, creating an orderly and fast environment for the business hall.
On a snowy day in February, 65438, an elderly aunt went to the branch to buy wealth management products with a lot of cash. Since the account managers have gone to the branch for training, the branch explicitly prohibits employees other than the account managers from using the business system to sell wealth management. Aunt is a little excited because of personal time and weather problems. Yang Xue found this anxious aunt and communicated with her in time. After understanding the situation, she patiently explained the reasons to her aunt. It is suggested that if Auntie accepts it, the self-service machine can purchase wealth management, and explain in detail the use of self-service equipment for Auntie, so as to eliminate Auntie's safety concerns, provide guidance and help for Auntie throughout the process, and successfully purchase wealth management products. Afterwards, menstruation gave her a thumbs-up and praised her for her skillful business and thoughtful service. She is considerate of customers everywhere and urges the branch leaders to praise her.
During the special period when 53 1 went online, a customer who wanted to apply for an American visa in Shenyang left his ID card at the counter. Yang Xue immediately asked the accounting supervisor for customer information, hoping to have her contact information. However, due to the trial operation of the new system, she was unable to obtain customer information. In anxiety, she remembered that the customer had said that she was a merchant of Renhe Mall, so she asked the supervisor and immediately went to the Merchants Office of Renhe Mall to ask, and the result was not satisfactory. She kept trying other methods and called the customer service number of the communication company, but their replies were to protect the privacy of customers and refused to provide customer information. Thinking of the anxious mood of customers, she did not give up, found the police station under her jurisdiction, showed her purpose, got the help of police comrades, and finally contacted the customers. This unrequited effort is the embodiment of caring for customers and sincere service, and it is her most authentic interpretation of quality service.
Such ordinary things have been everywhere since she became a lobby manager. It is her heartfelt insistence on providing quality services to customers that has won the praise and affirmation of every customer. She makes customers close to her with a smile, appreciates her with civilized language, and trusts her with skillful business knowledge. Resolving the impatient and tense atmosphere in the lobby in a unique way, she used her unique vitality to drive colleagues and touch customers.
Third, work hard and strive for first-class.
According to the ranking of service quality improvement of each post published by the branch, Yang Xue has always maintained full marks in video consumer protection inspection and consumer protection service inspection. Since the branch launched the Golden Marketing Contest "Eight Immortals Crossing the Sea", she has won the "Nezha Heartwarming" individual award for 12 times in a row, and successfully developed 3/kloc-0 VIP customers and 65,438 wealth management customers of Bank of Communications. The sales volume of bancassurance products is 6,543,800,000 yuan, the installment products are 280,000 yuan, the precious metals are 500,000 yuan, and the revenue is 800,000 yuan. About 860 mobile banking accounts have been opened.
Yang Xue is a good young man with noble professional ethics and dedication. He works hard in ordinary posts and has made extraordinary achievements in seemingly ordinary work.
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