At 6: 0010 in the morning, my brother woke me up. He said that before half past six, I must dress neatly, don't wear slippers, fold the quilt and clean it up. I almost finished washing before half past six. At 6: 40, my cousin, cousin, brother-in-law, my brother, me. The five of us are sitting on the sofa in the hall. They are busy watching TV. They picked up my signature book and another book (exercise book) prepared for the day's study. My brother started telling me that we would call after 7 o'clock. Before that, we should be prepared to make a list of outstanding talents who will call today. We can only make a phone call at 7: 30 p.m., there is only half an hour left, and we have to race against time. After making the list, we will call more often, so that we can arrange the time for our daily visit. Only by arranging the time every day can we learn more from the old-timers and outstanding talents in the industry and succeed faster. He used a piece of writing paper to write down the names and numbers circled in front.
I started calling at 7 o'clock in the morning, so did my cousin and them, but they also called in, but my brother didn't at this time. Telephone content: Good morning, Manager XX. Is it convenient to call now? Who am I? Who am I? I know you are doing well in the industry and have a deep understanding of the industry culture. I wonder if you can spare a valuable lesson in XX to give me a chance to study? The telephone content must be sincere and respectful, so that the other party can receive your visit. These are all great knowledge. My brother picked up the phone at a suitable time, and then continued to call until the phone was arranged that day. After 7: 30, you can't make a phone call. This is the time to confirm the address. We must seize the time here. What the industry requires is that as a businessman, you must be prepared and have a sense of time, not one minute earlier or one minute later. This is also a standard to measure the health of a system. You can't make phone calls after 7: 40, because after that, everyone has to do their own thing, and some have to go out.
8: 00-9: 00 am is the time to study in the morning. This time the study is:
1, Chen Xin —— When invited by others to join a newcomer to inspect the industry, he studied Chen Xin.
2, Lao Chen-this is a fixed study for people who have just entered the industry every week. Some systems are twice a week, and some are once. The content begins with successful learning-reading scrolls and three-character classics. Then the rest of the time began to speak, mainly about my understanding of the eight mentality. What kind of mentality should we face when the industry encounters difficulties, family members don't understand, development is slow and there is no money, and the police regulate? Only a good attitude can make things successful, and attitude determines everything. What the industry does is mentality. Quoting a poem, you may understand that the green hills are not relaxed, and the roots are breaking rocks. Tempering, southeast wind and northwest wind. ((This is the key)) At this time, the mobile phone can't ring, and you can't answer any calls. There are regulations in the industry that you are not allowed to call people in the industry at this time. Only when you are very nervous can you send a message, unless you have confirmed that the other person is not involved in the study and has a very good relationship with you. This is also the time to test your contacts in the industry. Late arrival and early departure are not allowed at this time, and the venue must be changed in advance.
09: 30 am-10: 30 am11:00 am-12: 00 am
15: 00-16: 0016: 30-17: 30 is the morning shift time, which includes two aspects:
1, the old salesman explained the industry to the newcomers who had just visited, that is, what people in these industries did when we visited the industry. This is called routine work or follow-up, which requires only one person in the room to reduce the vigilance of newcomers.
2. Old salesmen learn from each other, that is, they visit each other, learn from each other how to address their relatives and friends, take out their own lists for others to analyze, and listen to others talk about how they address the salesmen below. Everyone exchanges the skills of the inviter or talks about work skills, or encourages and comforts each other where development is not good, so as to build strong confidence for each other and themselves and have a sense of success.
During this time period, it is also required that you are not allowed to make phone calls casually. If there is something particularly urgent, you can only answer the phone. Otherwise, wait until the work is finished before returning it to others, because the home is quiet. If you casually answer the phone calls from family members or people who pave the way, it will easily be ruined. And all these learning times must be prepared to one minute before and after the maximum error.
13: 00- 14: 00 noon 18: 00- 19: 00 pm 2 1: 00-22: 00.
Many things can be done at these three time points, including the following:
1, the manager pays the salary, usually in the afternoon.
2. Time for study: this institute is a systematic training, with 6 people as the requirement. The contents of study include various trainings: formal training, formal examination, industry culture, coping with macro-control, etiquette, self-discipline, paving the way for people, collecting nets, taking jobs, manager's responsibilities, cooperation and so on.
The manager conveyed the wishes of the family.
4. book a job. The new guy is here. He needs someone to talk about the work. It's time to finish the work.
5. Before, during and after the meeting.
The industry requires that the unified standard for all study and room occupancy is 6 people. Too many people will make too much noise, which will affect neighbors and lead to macro-adjustment. During this time, you can make any phone call.
15: 30-20: 30 at night is the time for self-study at night. Late arrival and early departure are not allowed at this time, and the venue must be changed in advance. Includes the following contents:
1, new classics-that is, invited to participate in the new industry personnel learning management system in the evening.
2, old classics-this is a fixed study that all old businesses must participate in every week, some twice, some once, the content is read first, and the rest of the time everyone speaks, which is nothing more than mutual encouragement and the like.
A new salesman like me must complete the daily affairs under the leadership of my recommender and my brother, and what I have to do now is to copy the materials: all the materials handed down in the industry are handwritten versions, including the following contents:
1, life management 20, everyone in the industry must copy it at the first time, which is the essence of the industry, and people in the industry must abide by it in order to make the industry develop healthily.
Two, eight success. This is the content of Ji Pei and the training that new salesmen in the industry must complete. Must be completed by the general manager. What teaches us is how to make a list and pick out the easiest person to call from hundreds of relatives and friends.
3. Eight kinds of mentality. This is the key to the success of the industry, which is described in detail in front, so I won't elaborate here.
4. Eleven misunderstandings of newcomers. This is summarized by predecessors. Newcomers understand the mistakes that people in the industry are prone to make and write them down, so that new salesmen know which problems are easy to make and don't touch them, which will greatly increase their chances of success.
Some systems will change the time, or forget what the predecessors left behind according to the requirements of the industry. Then, in the same community, such a system is called unhealthy system, and some system bosses will all convey it and not communicate with it, which will lead to the disintegration of some systems because of such problems, which is why many on-the-job industry personnel will sneer at those who have given up and have not yet done it. They just think that these people who give up have either made a fake system, or they don't abide by the rules and regulations of the industry, and they are children abandoned by the industry. If such people want to cut off contacts, they will certainly spread negative remarks. This has brought some resistance to our persuaders or the families of the victims.
The above is the basic content of Industry Day. So many people will ask me that they are so busy that they should be idle, but in fact they are very busy, and even many people can't eat a normal meal a day, which also leads to a large number of people being in such a busy and high-pressure state all day, and they don't have much time to pay attention to other things outside the industry, so they don't have time to take care of those rumored pyramid schemes or things on the Internet. They go to bed after they are busy every day and wake up the next day.
What are the working hours and contents of the front desk of Mercedes-Benz 4S store? What is the salary? I. Working hours:
Summer: 8am-12; 2: 00 p.m. to 5: 30 p.m.
Winter: 8.30am-12; 2 p.m.-5 p.m.
Second, the work content:
1, timely and accurately answer/transfer calls, record messages and convey them in time if necessary;
2. Receive visiting guests and inform the interviewees timely and accurately;
3. Send and receive company mails, newspapers, faxes and articles, and do a good job in registration management and forwarding;
4. Responsible for express delivery and accurate booking of air tickets and train tickets;
5. Be responsible for the environmental maintenance of the front desk area, and ensure the safe and normal operation of equipment (including photocopiers, air conditioners, punching cards, etc.). );
6. Assist employees to copy and fax;
7. Complete other tasks assigned by superiors.
Third, the salary:
Basic salary:? 3000 yuan.
Supplementary responsibilities:
1, actively, enthusiastically and positively receive visiting customers, and do a good job in business etiquette reception;
2, responsible for the company's telephone transfer, fax, document copying, etc. ;
3. Responsible for the input, typesetting and printing of all kinds of office documents, business documents and contract agreements;
4, daily documents, data processing and other general administrative affairs;
5. Temporary things given by the leaders.
What are the working hours and contents of real estate customer service? There are several situations of real estate customer service. 1. Pre-sale customer service (to put it bluntly, ask others to buy a house). 2. After-sales customer service (maintenance problems) is usually a shift or an eight-hour working system.
What are the working hours of fitness instructors? Work content? Time is free and unconstrained.
Time is very free. Basically, members make an appointment to get off work after teaching. There are also fitness instructors who come by working hours. Basically, they go to work at night and rest during the day.
What is the job content of service marketing? As a marketing combination factor, service really attracted people's attention in the late 1980s. During this period, due to the progress of science and technology and the remarkable improvement of social productivity, the industrial upgrading and professional development of production are accelerating day by day. On the one hand, the service content of products, that is, the service intensity of products, is increasing day by day. On the other hand, with the improvement of labor productivity, the market turns to the buyer's market. With the improvement of income level, consumers' consumption demand has gradually changed, and the level of demand has also increased accordingly, and it has expanded in a diversified direction.
Service marketing is a series of activities taken by enterprises in the marketing process to fully meet the needs of consumers on the premise of fully understanding and meeting their needs. It stems from enterprises' deep understanding of consumers' needs and is a qualitative leap of enterprise marketing concept. With the development of social division of labor, the progress of science and technology and the improvement of people's living standards and quality, service marketing plays an increasingly important role in enterprise marketing management.
First, the difference between service products and physical products.
Compared with physical products, service products are characterized by imperceptibility, indivisibility, difference, non-storability and lack of ownership. The characteristics of service products determine that enterprise service marketing has the following characteristics different from physical product marketing:
① Service marketing aims at providing intangible services.
The inseparability of service determines that the consumption of service products and the provision of service products are carried out at the same time, that is, service consumers should directly participate in the production process of services and cooperate closely with service providers.
(3) The difference of service leads to the great difference of the same service provided by the same service provider due to the different energy and mood, and the consumers' requirements for the service itself are also uneven, which makes the service marketing work unstable.
(4) Due to the invisibility of most services and the simultaneity of production and consumption, the problem of uneven distribution of supply and demand of products in time and space is solved, the contradiction between supply and demand is adjusted, and the balance between supply and demand is realized.
⑤ The lack of service ownership determines that the ownership transfer of any subject is not involved in the process of service production and consumption. '
Second, the management of service marketing
In order to effectively use service marketing to achieve the purpose of enterprise competition, enterprises should pay attention to the research of service market segmentation, service differentiation, materialization, standardization, service brand and public relations according to their own inherent characteristics, so as to formulate and implement scientific service marketing strategies and ensure the realization of enterprise competition objectives. To this end, enterprises should pay attention to the following issues when carrying out service marketing activities and enhancing their competitive advantages:
1. service market segmentation
Any kind of service market has a large number of widely distributed service demanders. Due to various factors affecting people's demand, service demand has obvious characteristics of personalization and diversification. No enterprise, regardless of its ability, can fully meet the service needs of different markets, nor can it provide effective services for all service buyers. Therefore,
When each enterprise implements its service marketing strategy, it needs to subdivide its service market or object, select its target market on the basis of market segmentation, and carry out targeted marketing mix strategy to achieve good marketing benefits.
2. Service differentiation
Service differentiation is a way for service enterprises to distinguish themselves from their competitors in terms of service content, service channels and service image, so as to beat their competitors and gain a firm foothold in the service market. The purpose is to highlight their own advantages through service differentiation and distinguish them from competitors. The implementation of service differentiation can start from the following three aspects:
① Investigate, understand and distinguish the existing service types, competitors' disadvantages and their own advantages in the service market, and develop service projects in a targeted and creative way to meet the needs of target customers.
(2) Using different means of delivery from others, the enterprise's services can be delivered to the clients quickly and effectively.
③ Pay attention to the use of symbols or special symbols, names or signs to establish the unique image of the enterprise.
3. Materialization of services
The materialization of service refers to the process in which enterprises materialize intangible service products as much as possible with the help of various tangible elements in the service process, so that consumers can perceive the existence of service products and improve the benefits of enjoying service products. The materialization of services includes three aspects:
(1) tangible service products. That is, through hardware technologies such as service facilities, such as automatic intercom, automatic car washing, automatic vending, automatic withdrawal, etc., service automation and standardization are realized to ensure the consistency of service industry and service quality; By showing some service evidences, such as coupons and cards, which represent the service benefits that consumers may get, we can distinguish the service quality, change intangible services into tangible services, and enhance consumers' perception of services.
② materialization of service environment. Service environment is a specific place and atmosphere for enterprises to provide services and consumers to enjoy services. Although it does not constitute the core content of service products, it can bring "preconceived" effect to enterprises, which is an indispensable condition for the existence of service products.
(3) the "tangibility" of service providers. Service providers refer to employees who are in direct contact with consumers. Their service quality, personality, words and deeds, and the ways, methods and attitudes of contacting with consumers will directly affect the realization of service marketing. In order to ensure the effectiveness of service marketing, enterprises should provide service standardization training for employees, so that employees can understand the service content and requirements provided by enterprises and master the necessary technologies and skills to ensure that the services they provide are consistent with the service objectives of enterprises.
4. Service standardization
Because service products depend not only on service personnel, but also on certain technical facilities and conditions, this provides conditions for enterprise service quality management and standardized production of services. Enterprises should standardize this part of technical routine work as much as possible to effectively promote the improvement of enterprise service quality. Specific practices can be considered from the following five aspects:
① For the convenience of consumers, improve the design quality and straighten out the service procedures.
(2) Formulating rules and regulations with reasonable content and civilized language that consumers are required to abide by, inducing and standardizing consumers' service acceptance behavior, so as to make it consistent with the norms of enterprise service production.
(3) Improve the service facilities, beautify the service environment, and let consumers live a full and comfortable life during the waiting period, such as setting seats, placing books, newspapers and magazines, and posting relevant materials. , and provide good conditions for consumers to wait and accept services.
(4) Use the price lever to clearly indicate the service levels of different grades and different qualities to meet the needs of consumers at different levels. At the same time, in different periods and under different conditions, the demand of consumers is adjusted through price fluctuations, thus maintaining the balance between supply and demand and stabilizing service quality.
⑤ Standardize the words and deeds of service providers, create a home-away service environment and atmosphere, and make service production and consumption complete in a relaxed and pleasant environment.
5. Service brand
Service brand refers to the name, symbol, logo or design of service products used by enterprises to distinguish them from other enterprises. It includes the name of the service brand and the visibility elements that show the brand, such as signs, colors, patterns, symbols, uniforms and equipment. Establishing well-known service brands is an important measure for service enterprises to improve economies of scale. Therefore, enterprises should attach importance to the research of service brands, establish their own unique image by creating famous brands, so as to establish and consolidate their special market position and maintain their leading edge in the competition.
6. Serve public relations
Service public relations refers to a series of service marketing activities carried out by enterprises in order to improve contact with the public, enhance public understanding, support and establish a good corporate image. Its purpose is to promote the sales of service products and improve the market competitiveness of service enterprises. Communicate with consumers through service public relations activities, influence consumers' expected desire for enterprise services, keep consistent with the actual services provided by enterprises as much as possible, and ensure the stable development of enterprise service demand. Service marketing is conducive to enriching the core of marketing-fully meeting the needs of consumers, enhancing the competitiveness of enterprises and increasing the added value of products. The rise of service marketing is of great significance to enhance the marketing advantages of enterprises and enrich the connotation of enterprise marketing activities.
Service marketing is the inherent requirement of deepening enterprise marketing management, and it is also a new element of enterprise competitive advantage under the new market situation. The application of service marketing not only enriches the connotation of marketing, but also improves the comprehensive quality in the face of market economy. In view of the new characteristics of enterprise competition, paying attention to product and service market segmentation, service differentiation, materialization, standardization, service brand and public relations is an important guarantee for enterprises to win the competition at present.
What is the content of sales analysis? Sales analysis, also known as sales data analysis, is mainly used to measure and evaluate the relationship between planned sales targets and actual sales made by managers. Two methods can be used: sales difference analysis and micro-sales analysis. Sales variance analysis is mainly used to analyze the different effects of different factors on sales performance. Such as: brand, price, after-sales service, sales strategy. It mainly includes working capital turnover period analysis, sales revenue structure analysis, sales revenue comparison analysis, cost analysis, profit analysis and return on net assets analysis.
Sales analysis mainly includes the following aspects:
1. Analyze the sales differences of different brand products in the same market, mainly providing suggestions and references for the sales strategy of enterprises.
2. Analyze the sales differences of the same brand products in different markets, mainly to provide suggestions and references for the marketing strategy of enterprises.
3. Micro-sales analysis, which mainly analyzes and determines the specific products and regions that failed to achieve sales.
What is the job of an export salesman? I'd be happy to answer your questions.
Exporters refer to professionals engaged in import and export trade in enterprises with import and export management rights. Their main tasks include international trade exchange activities, foreign trade project establishment, negotiation, contract making, signing and execution. The exporter's main job is to conclude a contract, and the documents required by the contract (or letter of credit) are completed by the witness.
What is the content of the planning work? Planning department is a department that focuses on corporate brand, promotion and advertising. The main work is: 1, responsible for the company's brand promotion and planning, and establishing and developing the company's corporate culture, product culture, market culture and management culture; 2. Responsible for the control of the company's project planning, including market research and information collection, organizing, participating in and guiding the formulation of planning and activity plans, completing the overall planning creativity, design and submission of the company's marketing promotion projects, and guiding the project planning and design; 3. Be responsible for the establishment and publicity of the company's external image, the communication between the company and the superior departments, the communication between the company and the industry media, and the communication between the company and relevant associations, and cooperate with the daily promotion and publicity work.
What is the content of logistics? In people's impression, logistics companies just drive cars to help people deliver goods, or manage the cargo scheduling in warehouses, airports and docks, and that's all. They are blue-collar. In fact, most of the traditional logistics is "implementation", and the main task of supply chain management is "optimization", creating value to make money or saving resources and money. It is not static, and there is no value of supply chain management without progress. Therefore, the complexity of supply chain in various fields now actually provides abundant opportunities for supply chain management. For complex problems that others can't solve, only supply chain engineers come out. This advantage is not available in the traditional logistics field. We believe that even a small logistics enterprise, strategically speaking, needs to fully consider the national conditions and specific conditions at every step, because those "bold" behaviors and practices that belong to the first generation of leading figures who rely on "brute force" no longer exist, but are replaced by "supply chain" competition. In these aspects, the role of talents is wisdom or strategy. As far as the current situation is concerned, firstly, the "Intensive Course for Presidents of Logistics and Supply Chain" in Tsinghua or Peking University cannot solve the fact and reality of the shortage of professionals. After all, their top students went to the University of Hong Kong after two years of hard work in the college entrance examination, and only then did they get rid of the poor students. Although these two universities represent the top universities in China to introduce professors from Hong Kong University with high salaries, it seems that Mo Yan didn't get Nobel Prize in Literature because he entered Peking University or Tsinghua, and Peking University or Tsinghua is also very good. Second, logistics consulting and supply chain management consulting are inseparable. If a consulting organization can't cross the gap between logistics and supply chain, it won't make great achievements. Here, we hope more people know that the term logistics management is out of date for setting up majors in colleges and universities. Supply chain management is not a simple "supply chain management (software) system", only SCM system software needs people to operate eventually! Thirdly, we think that China today is a freak after Chernobyl's "radiation catalysis". No matter how advanced Mercedes-Benz and BMW are, their most advanced things will never be given to China. Even if Japan declines again, we still can't create their Sony and Canon. When we * * * and business owners drive Mercedes-Benz or use Canon to record these among the people, where did our national culture go? In the consulting service of logistics and supply chain management, we provide top-level frontier services of logistics and supply chain for enterprises at all levels. The service begins to predict the results, the service process pays attention to the effect, and the scheme continues to follow up. Regional, city, industry, industrial logistics planning, logistics park planning, logistics center planning, distribution center planning, etc. Enterprise logistics planning includes strategic planning, operational guidance, overall supply chain solutions for cities, industries and enterprises, integration of various logistics facilities and equipment, investment and operation management, etc. We guarantee that after our consulting project is officially launched, the cooperation project and the established goal will not fall behind within 50 years, and it can be used for 5 years in the process of continuous follow-up. Taking the "Grand Agricultural Plan" brewed by Zhihao Logistics 10 years ago as an example, at least in the field of agricultural supply chain, it can form the overall optimal global supply chain solution, which plays an important role in ensuring self-sufficiency in agricultural production and green and sustainable development of agricultural ecological supply chain, especially for "80% agricultural population" to prosper. This is the logistics work content of Zhihao Logistics, and I hope it will help you.