Basic words: If the customer feels inconvenient, apologize and ask for a convenient time to contact again: Sorry to bother you, when is it convenient for you to answer the phone? I'll contact you then! If the client is in a meeting: Sorry, I won't bother you when you are in a meeting. Thank you for taking my call. Goodbye. If the customer is eating: Sorry, I won't bother you while you are eating. Please enjoy your meal. Thank you. Goodbye. If the customer is uncomfortable: Sorry, I won't bother you if you are uncomfortable now. I wish you a speedy recovery. Goodbye. ..... agreed to pay a return visit, the basic words: thank you for your support for my work! You just need to answer a few questions I asked, and it doesn't involve any privacy. Please rest assured.
1. First, use open-ended questions to ask customers why they unsubscribe. The basic words are: you have cancelled the * * * business at present. Why did you choose to unsubscribe?
2. If the customer answers because the phone bill is low or there is no money, or he doesn't know how to answer, we need to continue to actively guide the customer to explain the reasons for unsubscribing. The basic words are as follows: a. Apart from the cost, are there any short messages and business contents that you are not satisfied with? B, did you choose to unsubscribe because of the number of short messages, business content, or other things that you felt dissatisfied with?
3. When the customer is dissatisfied with one or several aspects, if the customer does not indicate the specific reasons for dissatisfaction, specific dissatisfaction or specific problems, continue to ask the customer and guide the customer to speak out. The basic words are as follows: for example, if the customer only answers that he is not satisfied with the business content, we can say: Oh, I see, what's wrong with the business content of * * *? Is the content not practical enough? Still don't pay attention to these contents?
4. Finally, ask customers to give feedback on specific suggestions for improvement or opinions on dissatisfaction. The basic words are: What do you think we should do to improve the problem you just mentioned? Can you give us some comments or suggestions so that we can provide better service to customers who are still using this business? Conclusion: (choose one) 1. I'm glad you took the time to accept our return visit. Thank you very much for your support of my work. I'm sorry to bother you. Goodbye. Thank you very much for your valuable advice. I wish you a happy New Year! Goodbye! Well, my return visit is over. Thank you very much for your support of my work! I wish you a happy New Year! Goodbye!
Thank you very much for your support of my work. I'm disturbing you. Goodbye. Ok, thank you very much for your advice. Thank you again for taking my call. Goodbye! 6. Thank you for your support of my work! Wish you a happy life! Goodbye!
Telephone call back to customers' speech problems [Article 2]
Opening remarks:
Hello, sir/madam, miss! I am a customer return visitor of * * * company. Thank you for your answer. I'm sorry to bother you. Well, your mobile phone used our * * * service last month. I want to take two minutes of your time to make a simple return visit survey on your feelings after using it. Is it convenient for you now? Do not agree to pay a return visit, the basic words:
If the customer thinks it is inconvenient, apologize and ask for a convenient time to contact again: I'm sorry to bother you, but when is it convenient for you to answer the phone? I'll contact you then! If the client is in a meeting: Sorry, I won't bother you when you are in a meeting. Thank you for taking my call. Goodbye. If the customer is eating: Sorry, I won't bother you while you are eating. Please enjoy your meal. Thank you. Goodbye. If the customer is uncomfortable: Sorry, I won't bother you if you are uncomfortable now. I wish you a speedy recovery. Goodbye. ……
Agree to pay a return visit, the basic words: thank you for your support of my work! You just need to answer a few questions I asked, and it doesn't involve any privacy. Please rest assured.
1. First, use open-ended questions to ask customers why they unsubscribe. The basic words are: you have cancelled the * * * business at present. Why did you choose to unsubscribe?
2. If the customer answers because the phone bill is low or there is no money, or he doesn't know how to answer, we need to continue to actively guide the customer to explain the reasons for unsubscribing. The basic vocabulary is as follows:
B, did you choose to unsubscribe because of the number of short messages, business content, or other things that you felt dissatisfied with?
3. When the customer is dissatisfied with one or several aspects, if the customer does not indicate the specific reasons for dissatisfaction, specific dissatisfaction or specific problems, continue to ask the customer and guide the customer to speak out. The basic words are: for example, if the customer only answers that he is not satisfied with the business content, we can say this:
Oh, I see. In your opinion, what are the problems with the business content of * * *? Is the content not practical enough? Still don't pay attention to these contents?