Service industry personnel summary report template 1
After working in X Bar for a year, I now calm down and think about the shortcomings in my work, and briefly summarize the things that should be paid attention to in my future work.
First, the sense of responsibility
Only with a sense of responsibility can we do things well and make things more perfect, instead of simple mechanical movement, and we will not simply stick to specific tasks and forget other aspects.
Second, take the initiative.
In this process, we can't pass the buck. Take the initiative to do what you should do, but one thing, don't be too enthusiastic, always fill the vacancy of others in the same thing. It's no problem to make up for it temporarily. What you should do is report to the boss, which is his management problem. Otherwise, it will be thankless. In its place, seek its administration. Only in this way can the division of labor be clear, the management system be more perfect, and everyone will benefit.
Third, we should accomplish the task creatively.
This is exactly the same as the "creative completion of homework" advocated by quality classes. Is to understand the intention of the task given to you by the boss and what he means. For example, the boss said that the table in the room you are in charge of is not bright enough. You should not only solve the table, but also think about how the whole sanitation is done. Check your hygiene again, where you haven't cleaned and where you haven't cleaned. Sometimes, put yourself in the boss's shoes.
Fourth, active learning.
No matter where you are, there are all kinds of learning opportunities, and you can always do your work better. You can learn not only your own work, but also other aspects, as well as management and operation. If you have experience, how to deploy personnel and coordinate your work? If you are the boss, how to form a profit model, how to attract customer service and so on. The so-called "learning is endless". Of course, the premise is that you have a restless heart.
Suggestion on Euphemism of verb (abbreviation of verb)
When you have some suggestions for your company, please be tactful and peaceful. I saw this from a colleague. He has nothing to say about his performance in his work, and he is also very insightful about how to manage and coordinate his work, but he is a little arrogant. Always interrupting the manager's speech at the meeting and constantly refuting. As a result, the manager doesn't like it very much, and he will lose the opportunity to learn from an excellent person. After all, if you want to sit in the position of manager, you still need iron. So please make your suggestions seriously, kindly and sincerely. Don't be sarcastic and retort. In fact, it is to solve the problem better. Why not convince others?
Insufficient intransitive verbs
Time is not used well. At work, I work 24 hours a day, with an average of 8 hours, sleep 1 1 hour, eat and wash for 2 hours, and waste more than 3 hours. Basically, I lie in bed and play with my mobile phone, go to the store in advance, watch movies in the dormitory, and sometimes play poker. I'm getting dumber every day, and I don't consider taking time to study. Although I went to the cultural center to study later, the previous state has lasted for nearly half a year.
I didn't reflect on the problems at work in time. Although I sometimes think about it, it's not complete. After a year of smearing, I failed to calm down and reflect in time. Although I still want to, the effect of overdue is not obvious.
People are too silent to take the initiative at all. Although I work hard, I spend my spare time with my aunt. I feel that there is no topic at all. They are not interested in what I care about, and I am not interested in what they are interested in. But after all, life is life, there is no problem of the same language, and humor is not the patent of some people. Just study with peace of mind. In the future, you should take the initiative to speak in various occasions to make yourself more talkative.
Service Industry Personnel Summary Report Template 2
I have worked in the community service station for nearly half a year. Today is 1 month 1 day, which is the first day of the new year. Looking back on the past six months, I am deeply touched. More than half a year's exercise has made my mind more mature and I have made some achievements in my work. However, these achievements can not be achieved without the correct leadership of the Civil Affairs Service Center, the guidance and care of Dean Jamie, and the hard work of all colleagues and volunteers. Express my heartfelt thanks to you! Let me talk about my work summary for the past six months.
First, change the concept of love and dedication.
When I first came to work in the community service station, I felt unprecedented pressure. On the one hand, this pressure comes from the trust of the unit leaders, on the other hand, it comes from my own lack of experience. However, I came to work with confidence. I think we should first enhance our sense of responsibility. This is the first premise of doing an important task entrusted to me by the unit leaders and doing a good job in home-based care for the elderly.
Secondly, community pension service and convenience is a brand-new job for me, which requires me to constantly strengthen my self-study. During this period, I learned the service tenet and staff code of conduct of the Warm Heart Service Station, got to know the job responsibilities and working system of the Warm Heart Service Station, got familiar with the contents and service items of the service for the aged and the convenience of the people, found out the service objects within the jurisdiction of the Warm Heart Service Station, and grasped the service needs of the jurisdiction. Using the office space of Warm Heart Post Station, based on the principle of "facilitating the people and benefiting the people" and combining the characteristics of the elderly in the community, we should instill health concepts in the elderly, strengthen psychological health counseling, and guide and cultivate the positive outlook on life of the elderly in the community; Organize community women to engage in cultural activities and actively provide various convenience services for residents in this community; Organize volunteers to participate in community volunteer service activities. Through nearly a year's efforts, my work has won the unanimous praise of the old people in the community.
Second, study hard and be brave in innovation.
In a very short period of time, through investigation, I have mastered the first-hand information of the elderly in the community, and vigorously publicized the policies of the party and the government to serve the community residents through platforms such as exhibition boards and bulletin boards; In the usual cultural activities, we will lose no time to introduce the job responsibilities and service items of the warm heart service station to the residents. Now, community cleaners and enthusiastic residents often come to the service station to volunteer. Residents in the community regard the rescue station as their family. The lights went out, the sewer was blocked, health consultation, and the old man was troubled by the disease. They often call me or go directly to the service station for help.
For another example, if a resident with mobility difficulties asks for a haircut, he will contact community volunteers to get a haircut for him at home for free; There is a poor family who lives on the sixth floor and is hemiplegic. If he wants to see a doctor, he will be carried from the sixth floor to the hospital. The residents of Guanlan City unanimously praised that since the community service station, there is a good place to exercise during the day, especially with the staff like me who are willing to contribute to everyone, I feel really happy every day. With the care and help of leaders at all levels, the work of community service stations has finally been rewarded through their own efforts.
Third, quality, efficiency and standardized services.
Now, when you walk into the 30-square-meter workshop of Mission Hills Community Service Station, you can see at a glance signs such as "job responsibilities", "service items" and "job requirements" hanging on the wall; You can see our configuration and newly added photocopiers, telephones, air conditioners, pedicure machines and other supplies; In order to embody the concept of "providing for the elderly and facilitating the people" and truly achieve humanized service, we have configured bookshelves to let community residents know about health, health care and medical treatment; We also specially prepared computer stereos for community residents to engage in song and dance activities. At present, we have established a volunteer account in the community service station, which enables volunteers to enjoy mutual assistance information in pairs, and can timely and accurately grasp the assistance situation and dynamic management information.
In short, there is no end to serving the old and the convenience. I will, as always, base myself on my job, study hard, improve my service level, keep learning business knowledge, work hard, be brave in innovation and serve the community residents wholeheartedly.
Service Industry Personnel Summary Report Template 3
I. Performing duties
Mainly to assist the restaurant manager in the daily internal management of the front office. In the next few months, due to work needs, leadership trust and self-development needs, I was mainly responsible for hotel marketing. Looking back on the work in the past year, there are mainly the following aspects:
1, pay attention to learning and education, and encourage people to make progress.
Since I took office, I have been in charge of internal management in X Hotel. I know that most employees of X Hotel come from different regions, and their cultural level and comprehensive quality are very different, and their professional level and service awareness are not high. In view of this situation, I listed my own shortcomings one by one and conducted comprehensive training and on-site supervision. Correct the wrong management methods, explain the theory and practice the operation. The operation process of eight skills exercises is standardized from the aspects of standard polite expressions, smiling service, professional ethics and food collocation when guests enter the store. Through learning, employees can strengthen service quality and improve service level. When guests enter the store, they can take the initiative to serve warmly and introduce hotel dishes. When guests light cigarettes, the waiter should hand over the ashtray in time.
A skill competition was held in _ month, and waiter Tan X won the first place in the skill competition. Other waiters have developed the good habit of asking questions if they don't understand, and asking each other if they don't understand. They have also learned a lot, their mental outlook is getting better and better, and their work efficiency has been improved. However, the operational details need to be improved.
2. Grasp the management system.
In the early stage, there were many problems in the work of the restaurant. The main problem is that there is no standardized system, employees are not clear about the system, and some systems have not been implemented to specific responsible persons. Through the guidance of the leaders of the quality inspection department, I listed the switching time and the person in charge of the wall and audio in the health work system, as well as the service process, personal hygiene requirements and standards of each post, and the matters needing attention in finishing the work, and conducted on-site supervision and inspection every day, which was of great help to employees to strengthen their work consciousness and clarify their work responsibilities. In the later period, the telephone cost was high, so the telephone booth was configured by the senior manager, and the telephone was locked after work, and the waiter was not allowed to make local calls, which put an end to the phenomenon of making local calls after work.
3. Grasp the communication of internal customers.
Communicate with customers sincerely, listen to their valuable opinions, constantly improve and coordinate, and feed back the customer's information to the kitchen in time. For example, sometimes customers feedback that "X small fried meat" is not enough, and "X fish" is not fragrant enough. Through sincere feedback from customers, coupled with our careful discussion and revision, the quality of dishes will continue to improve and satisfy customers.
4. Grasp the reception and management of the banquet.
October is the golden season for wedding banquets. I made a wedding banquet plan and distributed leaflets to visit the surrounding units. At present, we have undertaken five wedding banquets on June 5438+ 10. Guests have always introduced the advantages of the restaurant, communicated with the wedding company by telephone, and publicized the hotel scale. And made full preparations for the banquet reception in a planned way.
5. Have a team meal.
By using telephone communication with tour groups and accepting group meals every Saturday, Sunday and Monday, X Travel Agency and other institutions currently spend the most on tour groups. By taking group meals, the popularity of the restaurant is increased and the cost of the kitchen is reduced. And take advantage of the opportunity to receive group meals, seriously consult and feedback, and do a good job of feedback statistics.
Second, the direction of future efforts
I deeply feel my own shortcomings in my work, and I will work hard in these aspects in the future:
1. Keep learning, improve yourself, and strengthen the study of sales business knowledge and all aspects of knowledge.
2. While doing a good job in this position, we will continue to develop new customer groups.
3. Do a good job in maintaining and communicating with internal customers.
4. Arrange marketing work in a planned way.
5. Do a good job in customer statistics, constantly strengthen contact, and do a good job in customer complaint handling and information feedback.
6. Work closely with the hotel sales department to receive catering and reception services.
Service Industry Personnel Summary Report Template 4
I have been working and studying for nearly a year since I joined the hotel finance department as a cashier at the front desk. Under the leadership of the leaders and with the help of my colleagues, I have always been strict with myself, consciously fulfilling the hotel rules and regulations and the discipline of cashier work, and earnestly completing all necessary work contents. Now I will make a brief summary of my work in the past year:
First, obey management, obey management, and study hard.
As a cashier, the most important thing is to understand the responsibility in your heart. Under the reasonable arrangement of the leader, you should study business knowledge seriously. From the moment you enter the front desk, you should know that the front desk is the window of the hotel and represents the image of the hotel. You must be strict with your words and deeds. Keep in mind the cashier's work discipline, speed up the pace and get familiar with the basic situation of the front desk, from room state diagram to check-in, from deposit slip to guest bill, from mini-bar to miscellaneous expenses, from check-out to invoice statistics and so on. Every step of the operation is carefully followed by the old employees step by step. In practice, we seriously accept the criticisms and suggestions of old employees, persist in learning from leaders and colleagues, learn from the strengths of others, and strive to enrich and improve ourselves.
Second, respect your work, respect your work and respect everyone.
We firmly believe that there is no distinction between high and low, only differences in circumstances, experiences and foundations. We should respect our profession from the beginning of our work. Only by working for others can we work hard and achieve something in our own field. Customers are God, colleagues are brothers, and leaders are family. In this beautiful family, we respect each other, learn from each other and create with each other. Like the relay race, all departments check every important link to create benefits and success for the hotel.
Third, pay attention to details, pay attention to details, and serve first.
I remember the quality formula of "100- 1 = 0" trained by Manager Zhang. In 100% dedicated service, if you want to be suspicious and anxious, I firmly remember the last sentence of the quality formula: service is no small matter, everything starts with details. Just like this, more consideration for the guests will improve the quality of service. A little accumulation and progress can not only prove one's ability, but also add luster to the cashier's work. Work hard, the customer is God. Of course, there will inevitably be mistakes in face-to-face interviews, but it is necessary to understand the customer service difficulties, reflect the problems to the leaders in time, and handle them flexibly on the basis of adhering to principles.
Fourth, clear objectives, clear objectives, and correct grasp.
Looking at the work from a learning perspective, we should not only learn the cashier business knowledge, skillfully operate cashier tools and processes, but also learn more about the hotel corporate culture. The front desk is like an integrated information processor, and there are many things to learn. I can also learn a lot from the communication with the guests, including the truth of being a man and doing things, so that I won't stay at a stage all the time. I will set a direction for myself from the beginning of my work, and to what extent I should give myself a perfect explanation, clarify my goals, and let me.
Now let me briefly summarize the work plan for next year:
(a) in-depth study, the responsibility has been in-depth study, in-depth study can not stop the pace of learning, can not slow down the progress of learning, familiar with and responsible for the hotel departments and posts, while requiring employees to be more strict with themselves, set up specimens, and establish an image.
(2) Strengthen supervision, strictly investigate and strengthen supervision, and strengthen supervision. Every post represents the finance department and the hotel. Supervising every work of employees is also the supervision of their own work, so as to avoid wrong accounts, reduce risks, eliminate all the possibility of mistakes in time, and ensure that every account is clear and every income is accurate.
(3) Sunshine mentality, create sunshine mentality with each other, correct working attitude, be stable, accurate and excellent, value efficiency over quality, unite colleagues, care for subordinates, obey management and arrangement, actively cooperate, and constantly encourage every cashier to feel the warmth of the finance department, learn from each other and learn from each other's strengths.
(4) Make persistent efforts, make persistent efforts, make persistent efforts. There are no good individuals, only good teams, and there are rewards every year. 20x years are coming. Recently, there are fewer front desk staff, and they don't go to work for a long time, which consumes a lot of energy. Try to solve the problem of brain drain, ensure the rest time of employees, and recruit two new employees in the shortest time. Coordinate with all departments to make progress. The above is my personal preliminary work plan, which may not be perfect and mature enough, but I will try my best to implement it and ask the leaders to review it. If there are any incomplete or wrong places, please ask the leaders to supplement them and give timely guidance.
Service Industry Personnel Summary Report Template 5
Looking back on the past year, there were joys and sorrows in the work, and the service and hygiene were gradually improved and improved. However, a new level is needed to achieve "subtle" service. With the upcoming preparations for the opening of the new store, I will put forward the following requirements and plans through my own work summary and improvement:
First, safety awareness:
It is necessary to do a good job of timely reminding service in the lobby, so that employees have the awareness of reminding guests to pay attention to safety when they leave. Strengthen their own on-site inspections, ensure the atmosphere and safety awareness of guests' dining, and improve their observation.
Second, the health requirements:
Through the one-year lunch inspection, we also require the intensity of dinner inspection, strictly follow the "health inspection system" and "health reward and punishment system", and strictly require lunch inspection to ensure that the dinner is equally hygienic and qualified, and evaluate the health work as a consumer.
Three. Service requirements:
Details determine success or failure. The Daily Service Patrol Inspection Record Book is based on the service at 13, and is used to rectify or report the lack of service quality between meals, so that employees can understand the importance of service between meals, comment on after-dinner service, sum up service experience, and demand the standardization of each employee's operation with active, enthusiastic and thoughtful service.
Fourth, establish a set of performance evaluation forms, conduct assessment and cultivate internal talents.
The initiative, sense of responsibility and team spirit test of "work ability" with pioneering, innovative, communication skills and work attitude is mainly used to evaluate employees' work enthusiasm.
Five, develop a sound system process, understand the different job responsibilities of each position and do their own job.
It should be binding, understand the actual situation in detail, sort out and analyze various problems, and prepare various plans that happened in the past year. Summing up experience, drawing lessons and taking the first step of reform. Clear division of labor, good at system management, quality control and artificial control.
Six, communication work:
Strengthen communication between departments, communication and cooperation between posts, and improve customer satisfaction. The guest's satisfaction with the hotel is an important indicator to measure the service quality, which requires us to fully cooperate with the exchanges between departments next year. In the daily problems, contradictions and unqualified places, through analysis, * * * is an effective improvement measure.
Seven, the stability of personnel:
Judging from the current working conditions, the catering industry itself has a large flow. First of all, we should do well what the management should do, establish affinity with employees, cultivate positions suitable for employees, correct the working mentality of each employee, meet the reasonable requirements of employees, conduct positive publicity and education, and create a harmonious working atmosphere.
Eight, saving consciousness:
The hotel was rated as a "green hotel", which will represent the sustainable development of the catering industry. To strictly abide by the principle of "open source, energy saving and consumption reduction", employees must have a good sense of self-saving, increase the intensity of cost control, and create a new "green" working atmosphere by starting from scratch and taking the store as their home.
Nine, banquet reception:
Pay attention to the matters needing attention in all kinds of banquets, understand the special requirements put forward by the guests, make good preparations before meals, make the environment layout stylized, make the guests have a sense of belonging, implement the principle of "guests first", take pride in serving the guests and create a dining atmosphere for the guests.
Ten, grade service:
The implementation of "quality service" can improve the service experience of employees, measure the standardization, standardization and procedural requirements of services with "high" and "medium" levels, and give employees a stage to make progress and show themselves, so as to evaluate their service attitude.
XI。 Management requirements:
Improve your management vision, you will encounter all kinds of problems in your work, and you should constantly overcome them. Without rules, Fiona Fang cannot be achieved. We should serve people with virtue, be a manager with personality, dedication and thought, establish a stable "pyramid", start from small things, purge discipline and have the requirements of organization and coordination.
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