Summary of the hotel's work in the first half of 2022 1
The hotel cleaning work in the first half of the year is of far-reaching significance to me. Both the accumulation of experience and the achievements of my work are proof of my efforts in cleaning posts. I insist on the style of Excellence and do not allow any shortcomings in cleaning work. When I work hard in this direction, it is natural to always reflect on the cleaning work that has been completed, so I made a corresponding summary of the hotel cleaning work completed in the first half of the year.
Because we are serious and responsible for cleaning, mainly cleaning rooms, we can keep the environment clean and tidy, so we have achieved a lot in the first half of the year. In fact, due to the large number of hotel rooms, it is not easy to clean them within the specified time, which means that I need to plan my working hours reasonably and clean the rooms under the premise of ensuring efficiency. So I will make a monthly cleaning plan and strictly implement it, so that I can constantly reflect on my own problems in the process of cleaning and improve my working ability while completing my daily workload, so I really gained a lot in the cleaning efforts in the first half of the year.
Because of the need to receive customers, the lobby area needs to be kept clean all the time, which means that I need to improve the cleanliness of the lobby area through the increase of cleaning times. So when I am in charge of cleaning this area, I will strictly follow the instructions of the hotel foreman. After all, the completion of cleaning work is also one of the manifestations of hotel service level. Therefore, as a hotel cleaner, I have to pay attention to the cleaning work in the lobby area, and try my best to do it well, so that customers can feel the cleanliness and comfort of the environment as soon as they step into the hotel. I believe they will do it at this time.
The kitchen area is difficult to clean because of the oil pollution, so I have to prepare special cleaning supplies in advance to ensure that kitchen stains can be removed. Although it will be much less difficult to clean if we insist on cleaning every day, it is undeniable that the existence of oil pollution leads to the need to take cleaning seriously and keep it clean. In addition, it is necessary to pay attention to the preservation of ingredients during the cleaning process. In particular, pay attention to the intensity of cleaning so as not to spill detergent and other items on the ingredients by mistake. If there are concerns, it will reduce the efficiency of cleaning, but cleaning the kitchen area will also make customers who eat in the hotel feel more at ease.
Strictly speaking, the first half of the past is only a short experience in my career, but the experience and achievements gained from it are enough to benefit me for a lifetime. I will continue to complete the hotel cleaning task in the second half of the year with a responsible attitude.
Summary of the hotel's work in the first half of 2022 II
Time flies, and the first half of the year passed quickly. In the first half of the year, under the guidance of the correct operation of the company, the hotel management department carried out departmental management with the concept of "high efficiency, innovation and service", successfully completed various tasks assigned by the company and won praises from guests many times. The work in the first half of this year is now reported as follows:
First, strengthen business training and improve service level.
Every employee of the hotel is the window and image of the hotel. An employee's work attitude and service quality can truly reflect the service level and management level of a hotel. As a four-star hotel, we pay attention to the quality training of employees. Including reception etiquette, sales promotion skills, language skills to answer the phone, etc. Think about what customers think and worry about what customers are in a hurry. Through training, employees' business knowledge and service level have been significantly improved.
Second, strengthen employees' sales awareness and skills.
The two floors in charge of the management department are mainly the leisure activities area of customers. Therefore, according to the market situation, the hotel has launched a series of promotion programs. According to the customer's needs, the receptionist carefully explained the preferential activities such as rooms, gyms and cafeterias. This not only exercises the sales skills of employees, but also greatly increases the number of individual customers at the front desk and the occupancy rate. The utilization rate of other entertainment facilities has also increased.
Third, pay close attention to hygiene quality and create a clean, beautiful and comfortable environment for customers.
The image of the hotel is not only high-quality service, but also reflected in the nuances. Only by cleaning all parts of the hotel and keeping it clean and hygienic can customers feel at ease and comfortable. Therefore, we have introduced relevant measures in health management to refine the work, leaving no dead ends and stains to ensure that guests are clean wherever they go.
Four. Shortcomings in work and future plans
Although hotel management has achieved good results in the first half of the year, we are deeply aware of our own shortcomings and lack some flexibility and initiative in service; Individual new employees are not skilled enough; Sales and health work need to be further strengthened.
In the future, our management department will unite as one, under the correct leadership of the hotel, around the hotel's annual mission objectives, with full spirit and high morale to provide every customer with the best quality and most efficient service. Continue to strengthen staff training, starting with service etiquette, reception skills and sales skills. , and cooperate with business departments to do a good job in future sales tasks.
Continue to implement the responsibility system, do a good job in supporting health services, take customer satisfaction as the purpose, strengthen the supervision and quality inspection of on-site management personnel, gradually improve the service methods of employees in various departments and improve the service level. Comprehensive coordination, cooperate with various departments to complete the work better. The management department should do a good job in organizing and coordinating all departments of the hotel. Let them give full play to their due departmental functions, so as to strengthen the cooperation ability of departments and provide customers with quality and satisfactory services.
I hope I can gain something in my work, give full play to my advantages, avoid my disadvantages and learn more experience in my work. I hope that the work of the department can be further improved on the existing basis. My department and I will thoroughly implement the tenet of "guests first, service first", do a good job in management and actively establish the brand image of the hotel.
Summary of hotel work in the first half of 2022 3
In a blink of an eye, it has been half a year since I came to the housekeeping department of _ _ hotel. In the past six months, not only have I changed a lot, but the development of the hotel has also changed a lot. In order to draw a perfect end to the work in the first half of the year, and to better start the work in the second half of the year, I made a summary of my work as a service staff in the hotel housekeeping department in the first half of 20__.
On _ _ _ _ _ 20th, I came to _ _ Hotel for a trial and started my work as a room attendant. At first, because I just came to the _ _ hotel, I was unfamiliar with my work and even the working environment of the _ _ hotel, and it was also because of my carelessness. I made many mistakes at that time. For example, I am often criticized by the supervisor for cleaning the wrong room, often because I gave the wrong room key to the customer, which delayed the customer's time, and often because I didn't know how to answer the customer's consultation questions and made the customer impatient. Wait a minute. These questions. But later, after my active efforts to correct it, I gradually stopped making those low-level mistakes. In the meantime, I would also like to thank our customer service supervisor for his encouragement and tolerance. Although he sometimes severely criticizes me, he also has great expectations for me. After every criticism, I will patiently guide me how to solve this matter.
With his help, I began to get familiar with the price, infrastructure and characteristics of each room in our hotel, so that I can be both professional and fluent when answering some customer questions. I began to keep the key of the guest room, read the key clearly and give it to the customer, and keep the customer's house registration record in time. I began to check the floors of the hotel seriously and responsibly, checking their doors, locks and other basic conditions. During the inspection, I tried to remember the corresponding position of each house number, so that I wouldn't waste too much time on the way to find a house. I began to take every cleaning task of my guest room seriously, keeping in mind all the things that the supervisor should pay attention to when training us to clean the room, and cleaning the guest room seriously from the inside out.
So in the second half of the first half of the year, I made rapid progress. I also got a lot of praise and appreciation from my supervisor. But in the second half of the year, I will make persistent efforts to make myself better and work harder.
Summary of hotel work in the first half of 2022 4
The first half of the year seems to have passed in a blink of an eye. As the security guard of _ _ hotel, I have done my duty in my post for half a year, completed the security task of the hotel seriously and responsibly, protected the financial and personnel safety of the hotel and ensured the normal operation in the first half of the year.
In the past six months, there have been many mistakes in our work, and we have also had some problems ourselves. However, under the correct instructions of the leadership, these problems have been satisfactorily solved. Now that half a year has passed, I also want to sum up the experience and lessons during this period. The following is a summary of my work in the past six months:
I. Work situation
Looking back on the first half of the year, I was still mainly responsible for the security of the hotel gate. In my daily work, I am strictly responsible for being on duty at the door. In addition to maintaining the safety and stability of the hotel, I am also trying to guide customers to the parking lot and other order mediation work. In the past six months, I have been conscientious in my work, and I have been strict with my own behavior in my work. I have never left my post without leave, and I have not allowed any problems in my responsible area.
But that doesn't mean I've been idle for six months. Because I am the security guard at the front door, I have strict requirements on my work. Looking back on the first half of the year, what makes me most ashamed is that I got a job because I was in a hurry and didn't tidy up my clothes. As a result, I violated the discipline of the hotel and was criticized by the leader. But this incident also gave me a lot of introspection. As a front door security guard, our duty is not only to protect the safety of the hotel, but also to stand guard as a member of the hotel image! So in the next work, I will carefully and strictly check my image and behavior, so as not to affect the image of the hotel.
Second, personal situation
Although I am a security guard, I am not just a "mascot" at the entrance of the hotel. In the first half of the year, I have been strengthening myself through study and exercise.
Needless to say, I have never relaxed physical exercise after work or during holidays, which not only strengthens my ability, but also keeps me healthy.
In terms of study, I not only strengthened etiquette exercise in my spare time, but also learned how to deal with many unexpected situations! This not only improved the quality of my work, but also prepared me for various situations and strengthened my safety knowledge.
In the past six months, although my ability at work is not comprehensive, I have made a lot of progress and promotion. Now, the work in the second half of the year is coming soon, and I will continue to work hard to make the work better in the future!
Summary of hotel work in the first half of 2022 5
During this year and a half, I applied for a job in a hotel and became an employee at the front desk of the hotel. I've only been working for a few months now, but I already feel the hardship of the work. The following is a summary of my work these days:
As front desk staff, what we need to do every day is to face all kinds of customers and check their bills. Our hotel leaves at 9 every morning.
10 is on, but it is off. Basically, you will wait until around 1 1 to start accepting menus. As a receptionist, although there are no guests in the morning, I still need to stand in my post early.
There have always been four employees in our front desk, divided into two classes. The morning shift is from 9 am to 3: 30 pm, and the evening shift is from 3 pm to 9 pm. According to the situation, we need to keep an employee on duty. Because many guests often stay up late because they like to chat. Sometimes at night 10, the restaurant staff have almost left, only some security guards are left, so we will rush it. The dead line is before 10: 30 at night. Although it is impolite, we will urge our guests to check out early. Because we need to count the daily income, we should integrate the bills for the whole day and then hand them over to the financial department. Every bill needs to be checked clearly. If there are any omissions, we need to compensate ourselves.
10, when we checked out at night, we found that there was a difference of tens of dollars between today's bill expenditure and income, and this account did not match. I remembered that because the lobby manager ordered Chili fried meat to go with us at noon, she said it was urgent to give it later, because it was ordered by the hotel staff, and we didn't care too much. But when we checked out at night, she didn't come to our front desk, so there was nothing we could do, and it was late and she had already left work. We have to make up the money for the time being I happened to meet her the next day and told her about it before she could react, but told us that she directly told the kitchen to cancel the bill, not at our front desk, but the documents of that day were processed on the same day, so we can't correct them now, so we have to bear the loss silently. It is also through this incident that our front desk has changed the confusion of placing orders within employees in the past, but like customers, we place orders on the spot and pay on the spot, without particularity.
Because of my serious work attitude, even though I just joined the company for a few months, the hotel transferred me to manage the lobby and promoted me to assistant manager. The manager left the company because of something. In the days to come, I will continue to do my job well.
Summary of hotel work in the first half of 2022 6
In the first half of 20__, under the guidance of the group leaders, with the support and help of our wine leaders and colleagues, I was able to work independently and manage part of the front desk management of the hotel, never taking the initiative to speak, and now I can communicate freely. Thank you very much for helping my leaders and colleagues. Now I will summarize the work in the first half of the year as follows:
I. Completion of Main Work
Because the front desk management is still in the learning stage, all aspects of management are not in place, and I have not led the front desk team by example.
Second, the second half of the work plan
According to the group system, strict management, clear rewards and punishments, and supervision in place, the scheme of forming a right and wrong team is as follows:
1, improve your understanding.
Hotel is a service job, and the front desk management is particularly important. Only by constantly improving our understanding of the importance of front desk management services from our own thoughts can we manage the front desk well. Only by focusing on one's own work, paying attention to every service link and improving one's understanding can we ensure the management of the front desk.
Step 2 work hard
Only by treating the work diligently and solidly, doing management seriously and constantly learning all aspects of knowledge can we have a good start.
3. Front desk training
Politeness and etiquette at the front desk, how to keep smiling, how to greet guests, service etiquette, detailed training twice a month, maintaining the hotel image and improving self-cultivation.
4. English training at the front desk
In the second half of the year, we plan to train simple English receptionists, provide guests with higher quality services and upgrade the hotel.
5, focus on the overall situation, regardless of personal gains and losses.
Whether during working hours or during vacation, if the hotel assigns temporary tasks, I will obey the arrangement and actively cooperate without looking for any reason to shirk. As a member of the company, I will contribute to the hotel, actively participate in the activities organized by the company, and strengthen communication between colleagues and departments. Learn more about our hotel management, lead the front desk team to do a good job in service sales and create more benefits for the hotel company.
Summary: In the past six months, I have done badly in many aspects, and there are many shortcomings in my work. I hope the leaders will give me more advice and help me grow up quickly. I will study hard when I lead and teach. Do everything well, thank the department leaders for their teaching and the company for giving me the opportunity. In my future work, I will study hard and do my best for the development of hotel companies.
Summary of the hotel's work in the first half of 2022 7
Looking back on my work in the past six months, with the support and help of my leaders and colleagues, I was strict with myself and completed my work well according to the requirements of the hotel. Through half a year's study and exploration, my work style has changed greatly and my work quality has also improved. My work in the first half of this year is summarized as follows:
First, strengthen self-study and improve professional level.
Although my post is only a foreman, there is still a certain distance from Excellence, so I have never dared to take it lightly and learn from books, leaders and colleagues. So I think I have made some progress in the past six months, and my management ability, coordination ability and problem-solving ability have been further improved, ensuring the normal operation of all the work on the floor.
Second, daily management work
The floor foreman is no stranger to me, but _ _ is a brand-new working environment for me. As the floor foreman, his role is to connect the preceding with the following and coordinate the left and right. We are faced with complicated and trivial daily work every day. In the new working environment, almost all work is started from scratch. It is my primary task to straighten out the working relationship as soon as possible and integrate into the new working environment. Try to cooperate with the supervisor to do a good job in floor management, and based on the principle of seeking truth from facts, report the situation. The conference reception task in our hotel is rather heavy. In the first half of the year, we received many important guests from the customs. However, due to various reasons, there is a frequent shortage of room service personnel, which requires us to strengthen our work consciousness, pay attention to speeding up the pace of work, improve work efficiency, strive to be comprehensive and accurate, and avoid omissions and mistakes.
Third, the existing problems
The work can be carried out seriously in the first half of the year, but there are still some problems and shortcomings, mainly as follows: first. After all, I have only been working in _ _ for more than half a year, and a lot of work is done and groped, so I can't do it with ease, and my work efficiency needs to be further improved. Second. Some work is not detailed enough, such as ward round, facilities and equipment, health inspection. Third. My theoretical level is not too high.
Four. Work plan for the second half of the year
1。 Strengthen learning, expand knowledge, learn from the advantages and disadvantages of the same industry, flexibly use their own practical work, and optimize the quality of work.
2。 Strengthen the inspection and maintenance of facilities and equipment, so that guests can have a harmonious and comfortable feeling during use.
3。 Actively and seriously cooperate with the supervisor to do the daily management of the floor.
4。 Teach some new employees and waiters with irregular operation to improve their professional level.
5。 Strengthen energy-saving inspection, usually tell the waiter more about energy-saving awareness, and strive to make a second inspection into the room.
6。 The daily sanitary quality of guest rooms should be strictly controlled, and the planned sanitation should be arranged reasonably.
In the following days, I will work hard, try to correct my shortcomings, carry forward my advantages, strive for greater achievements and create higher value for the hotel.
Summary of the hotel's work in the first half of 2022 8
Time flies and the first half of the year is about to pass. In the first half of the year, under the guidance of the correct operation of the company, the hotel management department implemented departmental management with the concept of "high efficiency, innovation and service", successfully completed various tasks assigned by the company and won many praises from guests. The work report for the first half of the year is as follows:
First, strengthen business training and improve service level.
Every employee of the hotel is the window and image of the hotel. An employee's work attitude and service quality can truly reflect the service level and management level of a hotel. As a four-star hotel, we pay attention to the quality training of employees. Including reception etiquette, sales promotion skills and language skills to answer the phone. If you want your customers to think, worry about what they want. Through training, employees' business knowledge and service level have been significantly improved.
Second, strengthen employees' sales awareness and skills.
The two floors in charge of the management department are mainly the leisure activities area of customers. Therefore, according to the market situation, the hotel has launched a series of promotion programs. According to customers' needs, the front desk carefully explained the preferential activities such as rooms, gyms and cafeterias. This not only exercised the sales skills of employees, but also greatly increased the number of individual customers at the front desk and the occupancy rate. The utilization rate of other entertainment facilities has also increased.
Third, pay attention to hygiene quality and create a clean, beautiful and comfortable environment for customers.
In addition to excellent service, the image of the hotel is also reflected in the nuances. Only when we clean up every place in the hotel and keep it clean and hygienic can we make our customers live comfortably and safely. Therefore, we have introduced relevant measures in health management to refine the work and ensure that guests are clean everywhere, leaving no dead ends and stains.
Fourth, work defects and future plans.
Although hotel management has achieved good results in the first half of the year, we are deeply aware of our own shortcomings and lack some flexibility and initiative in service; Individual new employees have insufficient skills; Sales and health work need to be further strengthened.
In the future, our management department will unite as one, under the correct leadership of the hotel, around the annual task of the hotel, with full spirit and high morale to provide every customer with the best quality and most efficient service. Continue to strengthen staff training, starting with service etiquette, reception skills and sales skills. And cooperate with the business department to do a good job in future sales tasks.
Continue to implement the responsibility system, do a good job in supporting health services, take customer satisfaction as the purpose, strengthen the supervision and quality inspection of on-site management personnel, gradually improve the service methods and methods of employees in various departments, and improve the service level. Comprehensive coordination, cooperate with various departments to complete the work better. The management department shall organize and coordinate the work of all departments of the hotel. Let them give full play to their due role, so as to strengthen the cooperation ability of departments and provide quality and satisfactory services to customers.
I hope I can gain something in my work, give full play to my advantages, seek advantages and avoid disadvantages, and learn more experience in my work. I hope the work of this department can be improved on the existing basis. My department and I will thoroughly implement the purpose of "guests first, service first", do a good job in management and actively establish the brand image of the hotel.
Eight items of hotel's half-year work in 2022:
★ Summary of hotel work in the first half of 2022
★ 5 copies of personal work summary and work plan for the first half of 2022 Hotel.
★ Summary of five selected hotel marketing in the first half of 2022.
★ Summary Report on Hotel Work in 2022 (General 10)
★ Five selected personal work summaries of the hotel in the first half of 2022.
★ 2022 Hotel Personal Work Summary Latest 5 Articles
★ Summary and Plan of Hotel Work in 2022
★ 2022 Hotel Intern Work Summary 5 Articles
★ 2022 Model essay on personal work summary of hotel waiters 10
★10 Personal Summary of Hotel Internship in 2022