Why is the neck uncomfortable when doing flat support?
Because your posture is not correct, your head should be relaxed and in line with your back. Don't go up or down too much. Use the strength of abdominal muscles to keep the body balanced.
There is also a special IKU flat support pad, which is made of a unique tpe formula. The pad is also soft and thick, which can help practitioners keep balance and reduce the wear on joints. My coach told me about this mat.