legal ground
According to the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, consumers enjoy the following nine rights: safety, information, choice, fair trade, claim, association, information, respect and supervision. As long as the business infringes on any of the above rights of consumers, consumers can complain.
Please note that the Consumers Association will not accept complaints in any of the following six situations: 1. Complaints that goods are purchased not for their own consumption, but for production or sales (excluding the means of production purchased by farmers for their own use); 2 enterprises (including individual industrial and commercial households) economic disputes complaints; 3. Individuals who trade goods privately are complaints of breach of contract disputes; 4 complaints without the name, address and necessary evidence of the respondent; 5. Complaints accepted by the judicial administrative department; 6. Complaints that do not conform to the relevant provisions of the state.
1. What are the legal provisions for the refund of fees by training institutions? First, because of school reasons, students can't complete the study plan, and if students ask for a refund, the school must refund the remaining fees. Second, before the start of school, if students apply to the school for withdrawal or refund of fees due to irresistible reasons, such as the formal admission notice or enlistment notice issued by various national institutions that recognize academic qualifications, or due to serious diseases, accidental casualties, special family difficulties and other legitimate reasons, the school will deduct 5% of the handling fee and refund the remaining fees. Third, you must read the contents of the agreement before signing it, and advise consumers to keep evidence of rights protection. There is a refund in the agreement. Generally, the agreement between the consumer and the merchant shall prevail (except for invalid format clauses).