As a profession, lobby manager plays a very important role in modern hotel catering enterprises.
Entrusted by the general manager, he is a middle-level manager in the hotel or restaurant industry who handles complaints from guests about all equipment, facilities, personnel and services in hotels and restaurants instead of the general manager, supervises the operation of various departments, coordinates the relationship between departments, and ensures that hotels and restaurants provide quality services to customers in normal order.
They are the nerve center of hotels and restaurants and the bridge between hotels, restaurants and guests. Their general work scope includes:
1, maintain order and guest safety in the lobby, and keep the lobby quiet, elegant and civilized;
2. Properly arrange the work of the day, and supervise and inspect the work quality of the front desk and waiters;
3. Handle guest complaints and assist hotel leaders and relevant functional departments to deal with all kinds of emergencies in the hotel;
4. Answer the guests' inquiries and provide the necessary help and services for the guests;
5. Do a good job of patrolling every day, and supervise the gfd, sanitary conditions, equipment operation and safety of hotel and restaurant employees.
In addition to acting as a bridge and link, the lobby manager is also a "watchful eye" to supervise the quality of hotels and restaurants.
Lobby managers generally require college degree or above, and their majors are not limited. I have received training in service management and hotel management, and know the knowledge of public relations etiquette, psychology, management and hotel business.
Familiar with hotel management workflow and management norms, with strong organization, management and coordination capabilities; Have considerable training ability, strong adaptability and fluent oral English.
Have good temperament, kindness, generosity, dignified appearance, cheerful personality, good at communication, overall concept, service awareness and strong sense of responsibility, and can work under great pressure.
What functional area is there in the hotel lobby?
The most basic function of the hotel lobby is the accommodation reception service area (that is, the front desk).
Others should be set according to the scale, type and characteristics of the hotel: concierge service, lobby manager, rest and waiting area, dining area (lobby bar, viewing and exhibition area, shoeshine area, etc. ).
Extended data:
Hotel design function:
Hotel design determines the reception capacity and conditions of a hotel, and the level of hotel design determines the grade of the hotel. Generally speaking, hotel design should pay attention to the following functions:
Private space function
Rest function: bed, bathroom, toilet and related articles;
External contact and work functions: TV, telephone, writing desk, broadband, computer;
Reception function: reception of tables and chairs and space, independent reception of living room;
Expand entertainment and leisure functions: bath surfing room, chess room and comprehensive entertainment room;
Expand the functions of security assistant: security room, secretary room, workshop, conference room and back passage.
Public space function
Restaurant: breakfast, banquet hall, tea restaurant, snack restaurant, Chinese and western restaurant, open-air dining, barbecue camp;
Reception function: specially set up the rest waiting hall (free, lobby bar, coffee shop, tea room;
Business and tourism services: booking tickets, travel agencies, faxes, long-distance calls, surfing the Internet, photocopying, car rental and secretarial services;
Conference, exhibition and trading activities: conference room, lecture hall, exhibition hall, exhibition corridor, performance hall and multi-function hall;
Fitness and leisure: swimming pool, water park, hot spring center, bath center, massage room, beauty salon, fitness room, bowling alley, tennis court, table tennis room, badminton room, chess and card game room, outdoor sports base and small playground;
Entertainment: bar, water bar, nightclub, KTV, electronic game room, laser shooting, indoor golf, comprehensive private room, small theater, concert hall and projection hall;
Shopping: department stores, supermarkets, art galleries, handicraft shops and brand-name shops.
References:
Hotel Design-Baidu Encyclopedia
What are the hotel lobby facilities?
Hotel lobby facilities include umbrella stands, signboards, trash cans and service cars.
Generally speaking, it is a place for guests to stay and eat. Specifically, a hotel is an organization that provides services to its guests through the sale of rooms, restaurants and comprehensive service facilities, taking its buildings as evidence, so as to obtain economic benefits.
The hotel mainly provides accommodation services, living services and facilities for tourists (bedtime services, catering, games, entertainment, shopping, business centers, banquets and conferences, etc.). ).
Overview:
According to the data of the National Bureau of Statistics, by the end of 2007, there were 4 local star-rated hotels 14326 in China, including 4 platinum five-star, 36 five-star, 4 four-star 1 home, 5,534 three-star and 6 two-star158.
There are more than 6.5438+0.6 million direct employees in star-rated hotels. There are more than 300,000 hotels and tourist accommodation units in China, with more than 5 million employees.
By the end of 2007, the number of star-rated hotels in China was 1978, which was 100 times of the total number of hotels in China. In 2006, the national star-rated hotels realized a profit of 3.3 billion yuan, more than twice that of the previous year.
There are more than 2,000 green tourist hotels in China. There are 465,438+0 international hotel management groups and 67 hotel brands entering the China market, managing 565,438+06 hotels. The top 65,438+00 international hotel management groups in the world have all entered the China market.
Baidu encyclopedia-hotel
Senior title of hotel lobby.
Lobby. The scientific name of the hotel lobby is lobby. Hotel lobby belongs to the central area of the hotel, and it is also the most direct place where guests come in to feel the first impression of the hotel. The decoration style and grade of the lobby largely determine the tone of the hotel grade.
What is the daily work of the hotel lobby bar?
LobbyBar (also called lobbylounge, L/L for short) refers to an open place located in the public area of the hotel lobby, which provides services such as rest, waiting, tea, coffee and drinks.
Mainly engaged in tea, coffee, snacks, fast food, common spirits and cocktails.
Although the professional knowledge of the bartender in the lobby bar is not as comprehensive as that of the bartender in the main bar and not as personalized as that of the bartender in the restaurant bar, this does not mean that the work is easy and the level is low. On the contrary, there are stricter requirements on the external image, temperament, conversation, sales and hospitality of bartenders, because the lobby of the hotel is the "facade" of the hotel.
Lobby bar is the facade of hotel catering. The level of a hotel and the level of catering will be most intuitively reflected in these two departments. Therefore, bartenders working in the lobby bar should not only have good business knowledge, but also have comprehensive quality and adaptability, which has been valued by more managers.
The lobby bar was originally a public area used by the hotel to provide rest and waiting for guests. With the expansion of people's consumption demand and hotel management, the public rest area of the hotel has gradually developed into a consumption lobby bar.