At the beginning, that is, when this incident was a big deal, Wales sent five staff members who were said to be responsible for negotiating the closing of the store to negotiate and deal with the closing of the store. At that time, two schemes were put forward. The first scheme is to upgrade a single store card to a diamond card, or upgrade a diamond card to a general card. The second plan is to help you transfer to another store and extend the time of the fitness card. This is the original rhetoric, never mentioned that we can return the useless money to us, and we have been careless with consumers.
When we first negotiated, we asked Wales to return the residual value of our card and compensate us for 30% of the contract amount as liquidated damages. At first, when the five staff members sent by the headquarters helped us discuss this matter, their attitude was very acceptable and they were very enthusiastic. When we made such a request, they said they could help us to give feedback to the headquarters, but it took us five working days and the result has not been solved yet.
In a word, I don't think this Welsh will give us a refund. Their behavior has seriously harmed the interests of Chinese consumers. At the same time, we will also conduct legal consultation and use legal means to safeguard our legitimate rights and interests.