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What are the basic qualities of etiquette?
1, daily communication

(1) guests

To inform the host in advance, you can choose evening or holidays. It is not advisable to visit while eating. If there are other delays, you should say hello to the host and come back another day. )

Knock politely and respect the habits of the host family after entering the door. If you are new here, please ask the host to introduce you to family members, and then say hello one by one.

Follow the host to the living room or meeting place, and the host will tell you to sit down before you can sit down. The host will bring you tea, light a cigarette and treat you to sugar and fruit. You should lean over to thank you and take it respectfully. Be careful not to throw away peels, candy wrappers and cigarette butts. Unless the host invites you to his home, don't wander around his home at will, let alone break into his bedroom. Your excessive curiosity will cause the host's disgust.

Whether talking about business or chatting, don't delay for too long, so as not to affect the rest of friends and family. Even if you talk to your friends, you should consider the reactions of your friends and family. If you take your child to a friend's house as a guest, you must let the child be polite and don't rummage through the things in the friend's house. If you bring a gift, you can give it to your friends when you enter the door or when you say goodbye.

When you leave, don't forget to say goodbye to your friend's family. If a friend wants to get up and see you off, you can ask him to stay. If your friend happens not to be at home when you call, you can leave a message or business card for his family.

(2) Hospitality

When you know that guests are visiting, you should clean the room in advance and prepare drinks, sugar, fruits, cigarettes and so on. If a guest visits suddenly and has no time to prepare, you might as well apologize to the guest and tidy up your things. Never wear pajamas, pajamas or hug to meet guests. No matter how hurried you are, please wait outside the door and put on your own suit.

Help guests put away their coats, bags, etc. Greet guests to their seats, offer tea and cigarettes, introduce family members to guests, and guide children to say hello to guests. As a host, be warm and thoughtful, and don't let the guests be at a loss. If the guest takes care of the children, you can let the children play with the little guests, or find some comic books and toys for the little guests, so that the children will not interfere with the conversation of adults. Guests visiting, if there are some contradictions and disputes within the family, you might as well put them aside and solve them after the guests leave. Children are bound to be crazy. Don't reprimand the child in front of the guests, lest the child lose control or hurt his self-esteem. The guest just happened to have dinner when he visited, so he might as well be invited to have dinner with him. If the guest has already eaten, you can arrange for the guest to watch TV and magazines for a while, and then finish the meal quickly with the guest. When guests visit, especially when talking about business, it is best for unrelated family members to avoid it.

When parents come to see friends, children had better do their homework, watch TV or listen quietly, and don't disturb them. When a husband or wife comes to a friend, the other party should bring tea and cigarettes to cooperate. When small guests come to visit their children, parents should give them a free space and don't interfere in their conversation. After the guests leave, you should get up and send them to the boarding gate, elevator or station according to their intimacy. Generally, after watching the guests walk for a certain distance, they can slowly close the door or turn around and walk back.

2. The knowledge of treating guests and giving gifts

(1) Choose gifts according to different objects.

Old people: sweet and soft food, ginseng, tremella and other supplements, magnetized cups, fitness balls and other health care products. Send some pots of camellia, Milan and asparagus to the elderly.

Middle-aged people: They can choose gifts according to their professional characteristics or hobbies, and they pay more attention to practicality.

Young people: Pay attention to enjoyment.

Children: They like crispy snacks, chocolates and sweets, and toys, children's books and audio-visual books are also very popular. If you buy children's clothes as a gift, you might as well buy bigger ones, because children grow faster (if you visit a friend who has an old man or a child at home, you can give him a gift, and your friend will appreciate it. )

Relatives, lovers, same-sex friends: Give more personal, private gifts.

Ordinary heterosexual friends and colleagues: it is not appropriate to give gifts such as jewelry and clothes.

(2) treat and give gifts

Pay attention to different occasions

When can I treat guests and give gifts in public? (1) When holding festivals, birthdays, weddings and other banquets, guests should prepare flowers, fruits, cakes and gifts. Give them generously to their owners in advance and deliver them early. If you make up the gift, the host will think that you are negligent and don't pay attention to his banquet. When a person meets a happy event, such as winning the lottery, getting married and having a baby, colleagues and friends ask him for a treat. Otherwise, it will appear that this person is unpopular or petty. If he wins the lottery, he can buy several packs of cigarettes for men and snacks for women. When you get married, you get sugar, and when you have children, you get bonus eggs. Those who travel, go on business or come back from abroad can bring some small gifts to their relatives, neighbors and colleagues to show that they think of them even when they are outside. Small handicrafts from all over the world,

When is the right time to treat and give gifts in private? 1) Leaders, colleagues and friends have helped you in your work and life. You should thank him until he comes home or gives him a gift or invites him to dinner when you are alone. In this way, you protect the privacy of both parties. Because this is a legitimate communication between you, but what others say is very awesome, and others may misinterpret it as one party taking bribes and the other party buttering up. (2) When others encounter difficulties in life, when you express your sympathy and help to him, you should talk to him privately at his home and send him to solatium and relief money. Because no one wants to be exposed in public, even if you are kind. Also note that invitations and gifts should be sent directly to each other, and it is impolite to forward them. 3) Treat guests and give gifts appropriately.

(4) How to accept gifts

When accepting a gift, you should hold it with both hands. You can open the package and see what others have given you. No matter how expensive the gift is, whether it is good or bad, whether it is desirable or not, we should express our gratitude. Otherwise, you will look ill-bred and make others unhappy. After accepting the gift, remember to give it back at an appropriate time. If you can estimate the price of the other party's gift, you can give a gift with similar price when you give it back.

(5) Special gifts for you.

5. 1. flower

Pay attention to the symbolic meaning of flowers when sending flowers: red roses-love; Pink rose-first love; White rose-purity; Yellow rose-apologize, leave; Carnation-maternal love and warmth; All over the sky-care; Asparagus-evergreen; Don't forget me-never forget; Lily-a century of harmony; Lotus-noble and clean.

5.2. Books, newspapers and periodicals

Old people: buy and subscribe to books, newspapers and magazines about health and longevity.

Adult men: professional books, professional books that contribute to career development. Such as: biographies of celebrities, philosophy books, essays and sports magazines.

Women's books: best-selling novels, makeup artists, clothing choices, knitting, movies and magazines.

Teenagers: classics, popular books and knowledge series

Step 3 visit patients

Improper expression and behavior when visiting patients will actually annoy patients. The following points should be noted:

(1) bring comfort to the patient, encourage him to cheer up and be optimistic about his illness.

Don't laugh and don't look worried. It seems to share the pain for patients, but in fact it makes patients more uneasy. Don't nag about the patient's condition, talk about the possible consequences of taking medicine and surgery, which will increase the mental stress and psychological burden of the patient.

Visitors should behave gently and handle everything gently, such as gently putting down their gifts and slowly helping the patient sit up. Don't sit on the patient's bed, and don't pat the patient on the shoulder to show intimacy, which will make the patient uncomfortable.

(2) Keep the ward quiet and clean, which will not affect the patient's rest.

Don't make noise among visitors and don't smoke in the ward.

Handle with care when entering and leaving the ward, and don't walk back and forth in the ward and corridor with hard shoes.

Don't take babies and children to the doctor. Once a child cries or urinates anywhere, it will affect the quiet and cleanliness of the ward.

Visiting hours should be short. Don't visit patients together, lest patients can't cope and have a good rest, and it will hinder the rest of other patients in the same ward.

(3) consider the patient's condition and cooperate with the medical staff.

Visit patients at the time specified in the hospital and abide by the regulations of the hospital and ward.

According to the patient's condition, bring appropriate tonic and fruit to the patient, and don't send taboo food to the patient. For example, visit diabetics and don't send candy or sweets; When visiting patients with cholecystitis and gallstones, don't send trotters, fried snacks and other foods with high oil content.