(1) If the consumer encounters a refund problem, the merchant will not give a refund, so they can choose to negotiate with the merchant.
(2) If negotiation fails, you can go to the Consumers Association to complain, and the Consumers Association will come forward to help consumers solve the problem. You can also go to the industrial and commercial bureau, which can help consumers get their money back with business reputation;
(3) If mediation fails, a lawsuit can be brought to the relevant people's court.
The right to consume is as follows:
1. Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services;
2. Consumers have the right to know the real situation of the goods they buy and use or the services they receive;
3. Consumers have the right to choose their own goods or services;
4. Consumers have the right to fair trade;
Consumers have the right to establish social organizations to safeguard their legitimate rights and interests according to law.
I hope the above content can help you. Please consult a professional lawyer if you have any other questions.
Legal basis: Article 32 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.
Duties of statutory law enforcement departments The administrative departments for industry and commerce of the people's governments at all levels and other relevant administrative departments shall, within the scope of their respective duties and in accordance with the provisions of laws and regulations, take measures to protect the legitimate rights and interests of consumers.
The relevant administrative departments shall listen to the opinions of consumers, consumer associations and other organizations on the trading behavior of operators and the quality of goods and services, and promptly investigate and deal with them.