I. Business Introduction
1, service consultation
(1) Understand the various businesses and products of CCB and master the latest marketing activities of CCB.
(2) Inquire about local and foreign currency deposit and loan interest rates, foreign exchange rates, fund prices and other financial information.
(3) Find the outlets and self-service equipment of China Construction Bank.
(4) Financial trial calculation.
2. Service supervision
(1) When customers encounter difficulties in using CCB products or enjoying services through outlets, networks, telephones, mobile phones or other channels, they can always get help.
3. Transaction processing
(1) query
Self-help query account information such as passbook, debit card, credit card account balance and details.
(2) Transfer
You can transfer money from the contracted account of China Construction Bank under my name to other accounts, transfer money to other people's accounts within the limit, and remit money in different places. Dragon card and wealth management card can also transfer money in the card.
(3) Agency payment
Acting as an agent to pay telephone charges (including those of China Telecom, China Netcom, China Mobile, China Unicom and China Railcom), water charges, electricity charges, gas charges, traffic fines and other fees that can be handled by local savings outlets.
(4) Stock business
Inquire about the balance of the securities margin account, and transfer funds between the customer's bank account and the securities fund account in real time through "bank-securities transfer".
(5) Foreign exchange transactions
As long as you pick up the phone, you can conduct real-time transactions and entrusted transactions 24 hours a day.
(6) Personal loan service
Provide personal loan account balance inquiry service for telephone banking customers who open personal loan accounts.
4. Outbound operation
(1) external marketing
CCB will take the initiative to contact customers, recommend new products and services to customers, and remind you to repay as agreed when you are in loans overdue.
(2) Intimate service
CCB will sometimes pay a service return visit after customers use CCB products, or conduct some questionnaires and market surveys, and will also provide you with humanized services to remind you that the loan is due.
5.24-hour manual service window
(1) can provide customers with 7×24 hours uninterrupted labor service.
(2) Report the loss
If customers lose their cards, passbooks, bills and registered bonds, they can report the loss orally through telephone banking at the first time to ensure the safety of your funds to the greatest extent. We provide two ways to report loss: temporary loss reporting and permanent loss reporting. Temporary loss reporting is valid for 5 days, and permanent loss reporting is valid for a long time.
(3) make an appointment
Customers can call 95533 to make an appointment before they need to make a large withdrawal or use other services that need to be reserved.
Second, the opening process
1. Ordinary customers need to verify their identities when using the telephone banking system for the first time. After entering the account number or ID number according to the voice prompt, the system will prompt for the account withdrawal password. After the withdrawal password is verified, the customer can set the telephone banking inquiry password according to the voice prompt, and then use telephone banking to directly input the account number or ID number and telephone banking inquiry password.
2. If the customer has become an ordinary customer of 95533 telephone banking and wants to use the advanced customer function, he needs to go to any CCB counter with his ID card and the bank card or passbook used when opening an account, and set the telephone banking password at the counter (the inquiry password of ordinary customers will no longer be used after setting it), so that the advanced customer function can be used.
3. If the customer has never used the telephone banking system before, I can directly sign a telephone banking contract at any CCB counter with my account and valid documents used when opening an account, and set the telephone banking password at the counter to directly become a senior telephone banking customer.
Baidu encyclopedia -95533